Fะฏ
Full Member
Posts โข 8,261
Likes โข 9,251
May 2013
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Forum member trying to scam me through paypal, by Fะฏ on Mar 26, 2017 16:25:11 GMT 1, UPDATED: The forum member, Tao, scammed me and paypal helped him. I waited to go public with his name, because I hoped the situation would be resolved. I've now received the print, and I will take it to the paper restorer at the Edvard Munch Museum and have it fixed, but it will cost me $$$ to make it mint again. I also must cover the shipping costs and the paypal fees. I would therefore recommend nobody to make deals with the forum member "Tao". Tao's name is Masumi Ogai and he runs a gallery in Nagoya, Japan called Rat King - rat-king.com/Evidence of the forum member taking full responsibility for the shipping:
Ive sold a few things to rat king over the years, always been ok so far... touch wood.
UPDATED: The forum member, Tao, scammed me and paypal helped him. I waited to go public with his name, because I hoped the situation would be resolved. I've now received the print, and I will take it to the paper restorer at the Edvard Munch Museum and have it fixed, but it will cost me $$$ to make it mint again. I also must cover the shipping costs and the paypal fees. I would therefore recommend nobody to make deals with the forum member "Tao". Tao's name is Masumi Ogai and he runs a gallery in Nagoya, Japan called Rat King - rat-king.com/Evidence of the forum member taking full responsibility for the shipping: Ive sold a few things to rat king over the years, always been ok so far... touch wood.
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dwight
New Member
Posts โข 539
Likes โข 285
November 2006
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Forum member trying to scam me through paypal, by dwight on Mar 26, 2017 17:12:11 GMT 1, The big issue is shipping glass. It always breaks. If you are forced to ship glass, the best thing to do is to buy that blue painters tape and tape the glass. This will hold the glass together when it breaks in shipment. If you must ship glass, use an artbox. They are expensive but this probably doubles your chances that the glass will arrive unbroken. Basically, get things framed with plexi or remove the glass if you have to ship.
Smaller works of art (without glass) and shipped overnight can be packed well enough to have a 99% or better chance of arrival.
The second thing to consider is adding blanket art insurance to your homeowners policy. I think I pay $140 a year for $100k. This covers me when I am a buyer. Obviously, I wouldn't file a claim for $500, but last week I put a $10k canvas on an art shuttle from NY to TX and it gives me great peace of mind. If the canvas (that I purchased) is damaged in shipment, I have adequate insurance that covers works of art. As others have said, FedEx does not pay out on art even though they will allow you to buy as much insurance on art as you select.
As far as PayPal, they always side with the buyer and they don't read any facts or documentation submitted. The case managers are tasked with closing thousands of disputes and they don't have time to read and make a judgement call on each one.
I think you did the right thing to offer to split the cost of restoration. It's kind of chickenshot that the buyer filed a chargeback and took the easy way out and left you to take the loss.
The big issue is shipping glass. It always breaks. If you are forced to ship glass, the best thing to do is to buy that blue painters tape and tape the glass. This will hold the glass together when it breaks in shipment. If you must ship glass, use an artbox. They are expensive but this probably doubles your chances that the glass will arrive unbroken. Basically, get things framed with plexi or remove the glass if you have to ship.
Smaller works of art (without glass) and shipped overnight can be packed well enough to have a 99% or better chance of arrival.
The second thing to consider is adding blanket art insurance to your homeowners policy. I think I pay $140 a year for $100k. This covers me when I am a buyer. Obviously, I wouldn't file a claim for $500, but last week I put a $10k canvas on an art shuttle from NY to TX and it gives me great peace of mind. If the canvas (that I purchased) is damaged in shipment, I have adequate insurance that covers works of art. As others have said, FedEx does not pay out on art even though they will allow you to buy as much insurance on art as you select.
As far as PayPal, they always side with the buyer and they don't read any facts or documentation submitted. The case managers are tasked with closing thousands of disputes and they don't have time to read and make a judgement call on each one.
I think you did the right thing to offer to split the cost of restoration. It's kind of chickenshot that the buyer filed a chargeback and took the easy way out and left you to take the loss.
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Winks
Junior Member
Posts โข 2,799
Likes โข 3,602
April 2016
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Forum member trying to scam me through paypal, by Winks on Mar 26, 2017 17:23:46 GMT 1, I've got a T.wat from them. Sounds like he's turned into one.
I've got a T.wat from them. Sounds like he's turned into one.
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Forum member trying to scam me through paypal, by Coach on Mar 26, 2017 17:33:49 GMT 1, I agree regarding taping the glass. The more tape the better. The safest way, though, is to take the back board off, remove the print (still attached to the mount board) and then replace the backboard (to prevent the glass rattling). Then pack them separately before a packing them together. This way, if the glass breaks it should not damage the print. If the glass arrives intact, the buyer has a simple job putting it back together. If the glass breaks, the print and mount should be protected, and the buyer just has to ask his/her framer to put new glass in.
I agree regarding taping the glass. The more tape the better. The safest way, though, is to take the back board off, remove the print (still attached to the mount board) and then replace the backboard (to prevent the glass rattling). Then pack them separately before a packing them together. This way, if the glass breaks it should not damage the print. If the glass arrives intact, the buyer has a simple job putting it back together. If the glass breaks, the print and mount should be protected, and the buyer just has to ask his/her framer to put new glass in.
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Hairbland
Junior Member
Posts โข 2,943
Likes โข 2,733
November 2010
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Forum member trying to scam me through paypal, by Hairbland on Mar 26, 2017 18:02:18 GMT 1, I agree regarding taping the glass. The more tape the better. The safest way, though, is to take the back board off, remove the print (still attached to the mount board) and then replace the backboard (to prevent the glass rattling). Then pack them separately before a packing them together. This way, if the glass breaks it should not damage the print. If the glass arrives intact, the buyer has a simple job putting it back together. If the glass breaks, the print and mount should be protected, and the buyer just has to ask his/her framer to put new glass in.
True, but really unless professionally packed eat the cost of the frame if shipping and send w/o a frame - just common sense. I received a Dale Marshall frame (UK to US) that was so well packed that it took me hours to unpack and I had spare bubble wrap for 6 months. There's a reason most framed sales suggest if framed local pick up only. If one is framing a print they've made a decision to keep and hang - if one sells later unless local pickup hard to recover cost of framing that's the price of admission in my opinion.
I agree regarding taping the glass. The more tape the better. The safest way, though, is to take the back board off, remove the print (still attached to the mount board) and then replace the backboard (to prevent the glass rattling). Then pack them separately before a packing them together. This way, if the glass breaks it should not damage the print. If the glass arrives intact, the buyer has a simple job putting it back together. If the glass breaks, the print and mount should be protected, and the buyer just has to ask his/her framer to put new glass in. True, but really unless professionally packed eat the cost of the frame if shipping and send w/o a frame - just common sense. I received a Dale Marshall frame (UK to US) that was so well packed that it took me hours to unpack and I had spare bubble wrap for 6 months. There's a reason most framed sales suggest if framed local pick up only. If one is framing a print they've made a decision to keep and hang - if one sells later unless local pickup hard to recover cost of framing that's the price of admission in my opinion.
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Jaylove
Junior Member
Posts โข 1,596
Likes โข 1,073
November 2016
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Forum member trying to scam me through paypal, by Jaylove on Mar 26, 2017 19:47:00 GMT 1, I agree regarding taping the glass. The more tape the better. The safest way, though, is to take the back board off, remove the print (still attached to the mount board) and then replace the backboard (to prevent the glass rattling). Then pack them separately before a packing them together. This way, if the glass breaks it should not damage the print. If the glass arrives intact, the buyer has a simple job putting it back together. If the glass breaks, the print and mount should be protected, and the buyer just has to ask his/her framer to put new glass in. True, but really unless professionally packed eat the cost of the frame if shipping and send w/o a frame - just common sense. I received a Dale Marshall frame (UK to US) that was so well packed that it took me hours to unpack and I had spare bubble wrap for 6 months. There's a reason most framed sales suggest if framed local pick up only. If one is framing a print they've made a decision to keep and hang - if one sells later unless local pickup hard to recover cost of framing that's the price of admission in my opinion. Agreed, would never buy anything framed. Just not worth the hassle.
I agree regarding taping the glass. The more tape the better. The safest way, though, is to take the back board off, remove the print (still attached to the mount board) and then replace the backboard (to prevent the glass rattling). Then pack them separately before a packing them together. This way, if the glass breaks it should not damage the print. If the glass arrives intact, the buyer has a simple job putting it back together. If the glass breaks, the print and mount should be protected, and the buyer just has to ask his/her framer to put new glass in. True, but really unless professionally packed eat the cost of the frame if shipping and send w/o a frame - just common sense. I received a Dale Marshall frame (UK to US) that was so well packed that it took me hours to unpack and I had spare bubble wrap for 6 months. There's a reason most framed sales suggest if framed local pick up only. If one is framing a print they've made a decision to keep and hang - if one sells later unless local pickup hard to recover cost of framing that's the price of admission in my opinion. Agreed, would never buy anything framed. Just not worth the hassle.
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mla
Junior Member
Posts โข 1,104
Likes โข 1,242
June 2015
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Forum member trying to scam me through paypal, by mla on Mar 26, 2017 20:07:19 GMT 1, I ship glass all the time, but I have Fedex pack it and they use that glass film, which holds the glass in place should there be any breakage. I'd recommend it over painters tape any day. You can purchase the film from Masterpak. I believe it's called "Glass Skin".
Beyond that, this seems to be a good lesson for many. Don't leave yourself exposed, as regardless of whatever gentleman's agreement you think you have, people generally always act in their own self interest when shit goes sideways.
I ship glass all the time, but I have Fedex pack it and they use that glass film, which holds the glass in place should there be any breakage. I'd recommend it over painters tape any day. You can purchase the film from Masterpak. I believe it's called "Glass Skin".
Beyond that, this seems to be a good lesson for many. Don't leave yourself exposed, as regardless of whatever gentleman's agreement you think you have, people generally always act in their own self interest when shit goes sideways.
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Forum member trying to scam me through paypal, by Happy Shopper on Mar 27, 2017 12:18:33 GMT 1, Certainly one member/gallery I won't be dealing with in the future!
Certainly one member/gallery I won't be dealing with in the future!
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Deleted
Posts โข 0
Likes โข
January 1970
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Forum member trying to scam me through paypal, by Deleted on Mar 27, 2017 15:39:22 GMT 1, Little advice : when you send a framed work, you can put some tape on the glass : if it breaks, it will be held and will avoid damaging the work.
Little advice : when you send a framed work, you can put some tape on the glass : if it breaks, it will be held and will avoid damaging the work.
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Fะฏ
Full Member
Posts โข 8,261
Likes โข 9,251
May 2013
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Forum member trying to scam me through paypal, by Fะฏ on Mar 27, 2017 15:43:20 GMT 1, Little advice : when you send a framed work, you can put some tape on the glass : if it breaks, it will be held and will avoid damaging the work.
Little advice : when you send a framed work, you can put some tape on the glass : if it breaks, it will be held and will avoid damaging the work.
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Deleted
Posts โข 0
Likes โข
January 1970
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Forum member trying to scam me through paypal, by Deleted on Mar 27, 2017 16:51:08 GMT 1, It keeps the glass somewhat intact if it blows in. Instead of shattering and blowing out everywhere, the tape helps hold the broken glass together.
It keeps the glass somewhat intact if it blows in. Instead of shattering and blowing out everywhere, the tape helps hold the broken glass together.
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Winks
Junior Member
Posts โข 2,799
Likes โข 3,602
April 2016
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Forum member trying to scam me through paypal, by Winks on Mar 27, 2017 18:54:04 GMT 1, I recommend taping the glass.
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I recommend taping the glass.
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