rockhopper
New Member
Posts โข 510
Likes โข 56
November 2006
|
HELP! Print damage by Royal Mail - Offer frm RM, by rockhopper on Nov 23, 2009 12:27:41 GMT 1, I feel sick. My Stop & Search has just been delivered, and the tube has a 2" x 1" x .5" dent in it, look like it had a hefty kick off the postmans size 9's! Despite being wrapped in butchers paper the print has been damaged. Does anyone have any experience with claiming of the RM? Print was sent specail delivery, with ยฃ2500 insurance cover, do they actually pay out? Can damage be repaired? Any advice/support appreciated Thanks
I feel sick. My Stop & Search has just been delivered, and the tube has a 2" x 1" x .5" dent in it, look like it had a hefty kick off the postmans size 9's! Despite being wrapped in butchers paper the print has been damaged. Does anyone have any experience with claiming of the RM? Print was sent specail delivery, with ยฃ2500 insurance cover, do they actually pay out? Can damage be repaired? Any advice/support appreciated Thanks
|
|
|
HELP! Print damage by Royal Mail - Offer frm RM, by willywonka on Nov 23, 2009 12:31:14 GMT 1, I presume the dent was obvious when the postie gave it to you so did you refuse to sign for it or sign for it stating it was damaged?
If not it could end up being more difficult to claim.
I presume the dent was obvious when the postie gave it to you so did you refuse to sign for it or sign for it stating it was damaged?
If not it could end up being more difficult to claim.
|
|
dotdot
Junior Member
Posts โข 3,645
Likes โข 1,025
December 2006
|
HELP! Print damage by Royal Mail - Offer frm RM, by dotdot on Nov 23, 2009 12:36:04 GMT 1, I feel sick. Can damage be repaired?
don't panic.
it can be fixed.
do not attempt to fix yourself - get prof to fix it - get receipt - claim. photo (do not use mobile to photo print) before and after & include with claim.
good luck & let us know how it goes.
..
I feel sick. Can damage be repaired? don't panic. it can be fixed. do not attempt to fix yourself - get prof to fix it - get receipt - claim. photo (do not use mobile to photo print) before and after & include with claim. good luck & let us know how it goes. ..
|
|
|
HELP! Print damage by Royal Mail - Offer frm RM, by sand on Nov 23, 2009 12:37:11 GMT 1, As wonka says..if you noticed the damaged tube you should have opened the tube to check the print was okay, and if damaged you should have refused to sign for it.
This would have returned the print to the sender who would than have to make a claim with Royal Mail.
If you have signed for it, you are now liable to make a claim with Royal Mail (the seller cannot do it as you acknowledged the delivery of the said item).
Was the print bought from ebay? You will probably have to prove how much it is worth (ebay auction link / paypal receipts) etc.
And make sure to keep all original packaging as Royal Mail will probably want to examine if the print was reasonably packaged to prevent any damage.
Bit of a nightmare, hope you get it sorted.
Best of luck!
As wonka says..if you noticed the damaged tube you should have opened the tube to check the print was okay, and if damaged you should have refused to sign for it.
This would have returned the print to the sender who would than have to make a claim with Royal Mail.
If you have signed for it, you are now liable to make a claim with Royal Mail (the seller cannot do it as you acknowledged the delivery of the said item).
Was the print bought from ebay? You will probably have to prove how much it is worth (ebay auction link / paypal receipts) etc.
And make sure to keep all original packaging as Royal Mail will probably want to examine if the print was reasonably packaged to prevent any damage.
Bit of a nightmare, hope you get it sorted.
Best of luck!
|
|
|
GD303uk
New Member
Posts โข 601
Likes โข 8
October 2006
|
HELP! Print damage by Royal Mail - Offer frm RM, by GD303uk on Nov 23, 2009 12:40:30 GMT 1, good advise above, if you are ever signing for anything check it first no matter how friendly they are check and write down anything you find , if you donโt open and check write unseen or not checked by your sig' And get in touch as soon as possible with relevant people.
Good luck Special delivery is insured to a point they will want proof item is worth what you say and as we know we can pay more than list price for our art so proving its worth can be tricky.
Failing that a good restoration job could be an option.
good advise above, if you are ever signing for anything check it first no matter how friendly they are check and write down anything you find , if you donโt open and check write unseen or not checked by your sig' And get in touch as soon as possible with relevant people.
Good luck Special delivery is insured to a point they will want proof item is worth what you say and as we know we can pay more than list price for our art so proving its worth can be tricky.
Failing that a good restoration job could be an option.
|
|
|
silvermyn
Junior Member
Posts โข 1,611
Likes โข 781
April 2008
|
HELP! Print damage by Royal Mail - Offer frm RM, by silvermyn on Nov 23, 2009 12:43:01 GMT 1, Same thing happened with my S&S a while back but I was the seller
Sadly any repair (no matter how good) will devalue the print. If it was purchased via eBay I would consider filing a dispute claiming the item was not as descibed and return it to the seller once you have had the money back. Provided the print was properly insured then the seller should be able to claim back off RM.
Good luck with sorting it out.
Same thing happened with my S&S a while back but I was the seller Sadly any repair (no matter how good) will devalue the print. If it was purchased via eBay I would consider filing a dispute claiming the item was not as descibed and return it to the seller once you have had the money back. Provided the print was properly insured then the seller should be able to claim back off RM. Good luck with sorting it out.
|
|
jellya
Junior Member
Posts โข 2,738
Likes โข 335
November 2006
|
HELP! Print damage by Royal Mail - Offer frm RM, by jellya on Nov 23, 2009 12:43:52 GMT 1, God I feel sorry for you. What a sickener. Some good advice so far. Document everything and take some photos today. At least it was on SD with a good insurance amount. You could be ok.
God I feel sorry for you. What a sickener. Some good advice so far. Document everything and take some photos today. At least it was on SD with a good insurance amount. You could be ok.
|
|
|
HELP! Print damage by Royal Mail - Offer frm RM, by sand on Nov 23, 2009 12:47:17 GMT 1, Sadly any repair (no matter how good) will devalue the print.
Can I ask why you think this? It's amazing what can be done these days. Surely a print that has been repaired and the damage is no longer visible would not be affected?
For example, Lee's 'Laugh Now' canvas - looks as good as new!
Sadly any repair (no matter how good) will devalue the print. Can I ask why you think this? It's amazing what can be done these days. Surely a print that has been repaired and the damage is no longer visible would not be affected? For example, Lee's 'Laugh Now' canvas - looks as good as new!
|
|
|
HELP! Print damage by Royal Mail - Offer frm RM, by schlomo on Nov 23, 2009 12:50:44 GMT 1, I have claimed through royal mail before. They are slack at getting back to you, it will seem like they have totally ignored your letter, and just when you think you should probably write again they send you a letter saying they have just received your original letter sent a month before (postal strikes?? or just shas?? who knows). They are RUBBISH at keeping you in the loop, but they do sort things out, all be it at a snails pace. I think mine took over three months to sort out in the end, eventually they just sent me a cheque for the full amount with a letter saying they were sorry it had happened
As everyone says, take lots of pictures. I would take it asap to a framer and ask if there is a way of sorting it out, mine got a crease out of my VA which i thought he would not be able to do, so there is a hope!
My fingers are crossed for ya man, let us know how it goes.
I have claimed through royal mail before. They are slack at getting back to you, it will seem like they have totally ignored your letter, and just when you think you should probably write again they send you a letter saying they have just received your original letter sent a month before (postal strikes?? or just shas?? who knows). They are RUBBISH at keeping you in the loop, but they do sort things out, all be it at a snails pace. I think mine took over three months to sort out in the end, eventually they just sent me a cheque for the full amount with a letter saying they were sorry it had happened
As everyone says, take lots of pictures. I would take it asap to a framer and ask if there is a way of sorting it out, mine got a crease out of my VA which i thought he would not be able to do, so there is a hope!
My fingers are crossed for ya man, let us know how it goes.
|
|
|
HELP! Print damage by Royal Mail - Offer frm RM, by sand on Nov 23, 2009 12:54:45 GMT 1, Like schlomo when I made a claim for a parcel going missing. It took about 3 months to resolve, but in the end I did get the full amount back via cheque.
So it can take a while.
Just document everything...lots of pics...payment receipts...keep all packaging and provide as much proof on the claims form...and than (unfortunately) it's a case of staying patient.
Like schlomo when I made a claim for a parcel going missing. It took about 3 months to resolve, but in the end I did get the full amount back via cheque.
So it can take a while.
Just document everything...lots of pics...payment receipts...keep all packaging and provide as much proof on the claims form...and than (unfortunately) it's a case of staying patient.
|
|
|
HELP! Print damage by Royal Mail - Offer frm RM, by willywonka on Nov 23, 2009 13:00:12 GMT 1, If it was purchased via eBay I would consider filing a dispute claiming the item was not as descibed and return it to the seller once you have had the money back.
I disagree with this. It's not the sellers fault and if the buyer had wanted to do this they should have not signed for it and sent it back as the seller will no longer be able to claim.
If it was purchased via eBay I would consider filing a dispute claiming the item was not as descibed and return it to the seller once you have had the money back. I disagree with this. It's not the sellers fault and if the buyer had wanted to do this they should have not signed for it and sent it back as the seller will no longer be able to claim.
|
|
origo
Junior Member
Posts โข 1,973
Likes โข 512
April 2008
|
HELP! Print damage by Royal Mail - Offer frm RM, by origo on Nov 23, 2009 13:04:18 GMT 1, If it was purchased via eBay I would consider filing a dispute claiming the item was not as descibed and return it to the seller once you have had the money back. I disagree with this. It's not the sellers fault and if the buyer had wanted to do this they should have not signed for it and sent it back as the seller will no longer be able to claim.
Spot on. In my book It would be poor form going through Paypal to recover your money. If the problem is with RM and you signed for it, I canยดt see why the seller should be held responsible for this unfortunate accident.
Hope you get it sorted.
If it was purchased via eBay I would consider filing a dispute claiming the item was not as descibed and return it to the seller once you have had the money back. I disagree with this. It's not the sellers fault and if the buyer had wanted to do this they should have not signed for it and sent it back as the seller will no longer be able to claim. Spot on. In my book It would be poor form going through Paypal to recover your money. If the problem is with RM and you signed for it, I canยดt see why the seller should be held responsible for this unfortunate accident. Hope you get it sorted.
|
|
silvermyn
Junior Member
Posts โข 1,611
Likes โข 781
April 2008
|
HELP! Print damage by Royal Mail - Offer frm RM, by silvermyn on Nov 23, 2009 13:13:19 GMT 1, Sadly any repair (no matter how good) will devalue the print. Can I ask why you think this? It's amazing what can be done these days. Surely a print that has been repaired and the damage is no longer visible would not be affected? For example, Lee's 'Laugh Now' canvas - looks as good as new!
It's just the way it goes. Given the choice between an minty fresh one and a good as new repair I recon you'd pay a tad more for the minty fresh one. I know would...
Sadly any repair (no matter how good) will devalue the print. Can I ask why you think this? It's amazing what can be done these days. Surely a print that has been repaired and the damage is no longer visible would not be affected? For example, Lee's 'Laugh Now' canvas - looks as good as new! It's just the way it goes. Given the choice between an minty fresh one and a good as new repair I recon you'd pay a tad more for the minty fresh one. I know would...
|
|
|
rockhopper
New Member
Posts โข 510
Likes โข 56
November 2006
|
HELP! Print damage by Royal Mail - Offer frm RM, by rockhopper on Nov 23, 2009 13:19:47 GMT 1, Thanks for all the advice, to answer a couple of questions raised Not an ebay purchase I didn't sign for the print, but our receptionist did Seller is a top guy, no issues with him Packaging was bulletproof, although not RM proof!
Thanks for all the advice, to answer a couple of questions raised Not an ebay purchase I didn't sign for the print, but our receptionist did Seller is a top guy, no issues with him Packaging was bulletproof, although not RM proof!
|
|
silvermyn
Junior Member
Posts โข 1,611
Likes โข 781
April 2008
|
HELP! Print damage by Royal Mail - Offer frm RM, by silvermyn on Nov 23, 2009 13:23:33 GMT 1, If it was purchased via eBay I would consider filing a dispute claiming the item was not as descibed and return it to the seller once you have had the money back. I disagree with this. It's not the sellers fault and if the buyer had wanted to do this they should have not signed for it and sent it back as the seller will no longer be able to claim.
You are right but that's not the way PayPal see it. Trust me, I've had to deal with this issue myself.
If the print has not been packed properly (bulletproof) and marked as delicate/fragile then the seller could still be on the hook. Also, damaged packaging is not always obvious so it's not necessarily fair to put the onus on the buyer just because they signed for it.
Damage is not really a problem if the seller insured the package to the full value; they should be able to claim the value of the print once they have returned the funds to the buyer. The problem with insurance is that that the buyer has no rights to claim under a policy that the seller took out.
Anyway, get loads of pictures of the packaging and don't throw any of it away.
If it was purchased via eBay I would consider filing a dispute claiming the item was not as descibed and return it to the seller once you have had the money back. I disagree with this. It's not the sellers fault and if the buyer had wanted to do this they should have not signed for it and sent it back as the seller will no longer be able to claim. You are right but that's not the way PayPal see it. Trust me, I've had to deal with this issue myself. If the print has not been packed properly (bulletproof) and marked as delicate/fragile then the seller could still be on the hook. Also, damaged packaging is not always obvious so it's not necessarily fair to put the onus on the buyer just because they signed for it. Damage is not really a problem if the seller insured the package to the full value; they should be able to claim the value of the print once they have returned the funds to the buyer. The problem with insurance is that that the buyer has no rights to claim under a policy that the seller took out. Anyway, get loads of pictures of the packaging and don't throw any of it away.
|
|
grafik
Junior Member
Posts โข 1,082
Likes โข 99
September 2009
|
HELP! Print damage by Royal Mail - Offer frm RM, by grafik on Nov 23, 2009 13:38:49 GMT 1, you will get the cash back... i have in the past..
tube with dent in and damaged print = payout tube with no dent but they have dropped it on its end so many times the edges are crumpled. = no payout
you will get the cash back... i have in the past..
tube with dent in and damaged print = payout tube with no dent but they have dropped it on its end so many times the edges are crumpled. = no payout
|
|
huggybear
New Member
Posts โข 68
Likes โข 0
April 2009
|
HELP! Print damage by Royal Mail - Offer frm RM, by huggybear on Nov 23, 2009 14:16:08 GMT 1, I agree that its not fair to go the Paypal claim route. If the seller has packed the item properly and sent it via Special Delivery the matter should be sorted out between the two of you and RM. Paypal is just a bunch of faceless geeks sitting in front of a computer screen in Luxemberg making decisions about items they no nothing about.
Don't worry about creases in the print, you'll be amazed by what can be achieved by a specialist conservator. If its done properly, it should have no effect on the print's value.
I agree that its not fair to go the Paypal claim route. If the seller has packed the item properly and sent it via Special Delivery the matter should be sorted out between the two of you and RM. Paypal is just a bunch of faceless geeks sitting in front of a computer screen in Luxemberg making decisions about items they no nothing about.
Don't worry about creases in the print, you'll be amazed by what can be achieved by a specialist conservator. If its done properly, it should have no effect on the print's value.
|
|
rockhopper
New Member
Posts โข 510
Likes โข 56
November 2006
|
HELP! Print damage by Royal Mail - Offer frm RM, by rockhopper on Nov 23, 2009 14:57:37 GMT 1, This sale was via bank transfer, Paypal and ebay are not involved.
This sale was via bank transfer, Paypal and ebay are not involved.
|
|
klyde
Junior Member
Posts โข 1,125
Likes โข 501
May 2007
|
HELP! Print damage by Royal Mail - Offer frm RM, by klyde on Nov 23, 2009 15:18:03 GMT 1, Any pics of the damage?
Any pics of the damage?
|
|
Martin DK
Junior Member
Posts โข 3,768
Likes โข 987
August 2008
|
HELP! Print damage by Royal Mail - Offer frm RM, by Martin DK on Nov 23, 2009 17:24:53 GMT 1, I have tried this once also, buyer signed for the print even though the tube was very damaged. Print was of cause also damaged.
I made a claim in my country, they said the claim should be made in receiver country. The receiver country (UK) then said the claim should be made in sender country.
It was sold via ebay, I ended up without print and money.
I have tried this once also, buyer signed for the print even though the tube was very damaged. Print was of cause also damaged.
I made a claim in my country, they said the claim should be made in receiver country. The receiver country (UK) then said the claim should be made in sender country.
It was sold via ebay, I ended up without print and money.
|
|
hops
New Member
Posts โข 538
Likes โข 154
October 2009
|
HELP! Print damage by Royal Mail - Offer frm RM, by hops on Nov 23, 2009 18:07:24 GMT 1, My stomach hurts just thinking about it!
Hope you get sorted!
My stomach hurts just thinking about it! Hope you get sorted!
|
|
|
chrispa
Junior Member
Posts โข 1,399
Likes โข 565
May 2006
|
HELP! Print damage by Royal Mail - Offer frm RM, by chrispa on Nov 23, 2009 22:58:04 GMT 1, This is all quite misleading It does not matter if you sign for the print or not, if you find it is damaged after accepting you have a number of days to contact the seller and tell them that it has arrived damaged. Only the seller can claim from Royal mail, the buyer has no contract with them This has happened to me a small number of times and each time has not been an issue So go back to the buyer, tell them the print is damaged and they have to claim/refund you
The difficulty will arise if this is a cross border transaction....
This is all quite misleading It does not matter if you sign for the print or not, if you find it is damaged after accepting you have a number of days to contact the seller and tell them that it has arrived damaged. Only the seller can claim from Royal mail, the buyer has no contract with them This has happened to me a small number of times and each time has not been an issue So go back to the buyer, tell them the print is damaged and they have to claim/refund you
The difficulty will arise if this is a cross border transaction....
|
|
rockhopper
New Member
Posts โข 510
Likes โข 56
November 2006
|
HELP! Print damage by Royal Mail - Offer frm RM, by rockhopper on Nov 24, 2009 0:12:43 GMT 1, Hi Guys Thanks for all your help and comments. Here are some pictures of the damage. Its really difficult to photograph, but beleave me, in day light it looks bad!
I have spoken to the RM and they have said that either the sender or recipient can make a valid claim, and that as i am in possession of the print it easier if i make the claim. The RM have also said that one of their managers may come and inspect the print. I'm going to send the claim form off tomorrow, the RM have said it will be delt with within 30 days, but i think its unlikely based upon comments posted above! Thanks and i'll let you know how i get on
Hi Guys Thanks for all your help and comments. Here are some pictures of the damage. Its really difficult to photograph, but beleave me, in day light it looks bad! I have spoken to the RM and they have said that either the sender or recipient can make a valid claim, and that as i am in possession of the print it easier if i make the claim. The RM have also said that one of their managers may come and inspect the print. I'm going to send the claim form off tomorrow, the RM have said it will be delt with within 30 days, but i think its unlikely based upon comments posted above! Thanks and i'll let you know how i get on
|
|
etched
Junior Member
Posts โข 2,300
Likes โข 68
February 2008
|
HELP! Print damage by Royal Mail - Offer frm RM, by etched on Nov 24, 2009 0:16:07 GMT 1, tube looks weak - how thick was the tube - what make is the tube? looks like a u-line or similar ?
tube looks weak - how thick was the tube - what make is the tube? looks like a u-line or similar ?
|
|
|
HELP! Print damage by Royal Mail - Offer frm RM, by rosstierney on Nov 24, 2009 1:23:23 GMT 1, banksy = yazooooo mills
banksy = yazooooo mills
|
|
etched
Junior Member
Posts โข 2,300
Likes โข 68
February 2008
|
HELP! Print damage by Royal Mail - Offer frm RM, by etched on Nov 24, 2009 1:36:39 GMT 1,
by 2 - cradle ladel ladie lady - no damage possible
by 2 - cradle ladel ladie lady - no damage possible
|
|
Ken Hashimoto
New Member
Posts โข 328
Likes โข 444
September 2009
|
HELP! Print damage by Royal Mail - Offer frm RM, by Ken Hashimoto on Nov 24, 2009 10:45:01 GMT 1, The RM have also said that one of their managers may come and inspect the print.
Wow, well if it makes you feel better, there's no way USPS would ever send a manager to my house to inspect a damaged print. I'd be lucky if they even picked up the phone in the first place!
The RM have also said that one of their managers may come and inspect the print. Wow, well if it makes you feel better, there's no way USPS would ever send a manager to my house to inspect a damaged print. I'd be lucky if they even picked up the phone in the first place!
|
|
|
HELP! Print damage by Royal Mail - Offer frm RM, by sug on Nov 27, 2009 16:54:23 GMT 1, What's the latest..?
What's the latest..?
|
|
leighdrive
New Member
Posts โข 464
Likes โข 208
August 2008
|
HELP! Print damage by Royal Mail - Offer frm RM, by leighdrive on Nov 27, 2009 17:10:41 GMT 1, Just hope that you don't end up in the same situation I did.. Purchased print from a 5* member on here, arrived damaged. Sent photographs to seller who put in a claim to Royal Mail. Not heard from since 25th Sept, despite them logging in since... so now I'm sadly assuming the following:
Me= Damaged print Seller= Two payments (My cheque and RM Special Delivery Payout..)
Best of luck..
Just hope that you don't end up in the same situation I did.. Purchased print from a 5* member on here, arrived damaged. Sent photographs to seller who put in a claim to Royal Mail. Not heard from since 25th Sept, despite them logging in since... so now I'm sadly assuming the following:
Me= Damaged print Seller= Two payments (My cheque and RM Special Delivery Payout..)
Best of luck..
|
|