[randomname]

What are you guys thinking for framing? I'm leaning towards white frame/white matte, but a black frame might also look nice.

[tas]

Insanely gaudy gold ornate frame, white mat with black border.

[mac]

Sept 18, 2014 2:42:06 GMT 1 natstan said:

Sept 18, 2014 2:04:47 GMT 1 mac said:

Got to the payment page at 4pm BST, paid, funds left my bank account, but no confirmation email.

Also, an order number comes up in my account on Outsiders but says status is 'open' and 'There no items on this order!'

Was pretty chuffed to finally get my first Harrington but looking like I am part of the refund crowd.

Anyone else in a similar situation or can shed any light on the above? Cheers, Mac

I got into the situation as u did. Received a notification on ny phone from the bank that I was charged £305 while the payment page is being processed. After several refreshes, there is still nothing showing up. And then I noticed, when I opened another page going straight into outsiders webpage, there is an item pending checkout under my basket in my account. Clicked on that and it progrrssed smoothly - another notification message on my phone this time (meaning I was charged twice), a transaction successful page followed by a confirmation email.

Somewhat similar to your case, I rechecked my account purchase history and found one 'paid' at 1600 hours and another 'open' at 1622 hours. Not really sure what it means, but hope mine is a confirned purchase though!

Thanks Natsan, seems I might be asking for a refund then as no confirmation email but funds have left the bank.  Went to bed last night happy as Larry as went through the whole payment process, checked my bank account and saw it had gone through, only to wake up this morning with no confirmation email and Outsiders account doesn't say 'paid'.  Gutted.

[tas]

LAZARIDES Is it safe to assume if you received a confirmation email and your order history has it listed as "Paid" you're good to go?

[randomname]

[randomname]

Or there's always a nice chunky gallery frame. 

[garfunkle]

Anyone know if any of these prints will be released at his show in NYC on the 27th?

[hnkpnk]

Sept 18, 2014 4:26:09 GMT 1 randomname said:

As the print is 100cm wide, the frame is a bit bulky.

[Gard]

Sept 18, 2014 4:26:09 GMT 1 randomname said:

I recognize that frame from my living room Don't think it works for much else than what it's used for at the moment. 

[fairplay1974]

Similar story for me to lots of others here... I hit 'cart' bang on 16:00BST as soon as the print was released, even got a time stamped order in my account to that effect. Paid by SagePay, with 'transaction success' notice! Couldn't get back to the Outsiders website from SagePay, as the servers clearly couldn't handle the traffic. Wasn't worried as I got the transaction success notice. Logged in to The Outsiders this morning to find my order has 0.00 value against the order number and it's empty! Very, very annoying!

[letiss]

Sept 18, 2014 10:57:36 GMT 1 fairplay1974 said:

Similar story for me to lots of others here... I hit 'cart' bang on 16:00BST as soon as the print was released, even got a time stamped order in my account to that effect. Paid by SagePay, with 'transaction success' notice! Couldn't get back to the Outsiders website from SagePay, as the servers clearly couldn't handle the traffic. Wasn't worried as I got the transaction success notice. Logged in to The Outsiders this morning to find my order has 0.00 value against the order number and it's empty! Very, very annoying!

Yep there does seem a few of us that are in this limbo situation. It would be nice if The Outsiders actually came on here to comment and hopefully offer a solution, which isn't just tough luck. I got an email response from a manager at Lazarides last night that said I'll be contacted in the morning but nothing so far. 

[LAZARIDES]

We're still working on resolving the situation as best we can.

We'll provide further information in due course and kindly ask for your patience until that time.

[Global Art Traders]

This is one of the prints of the year so far in terms of value for money and quality. Well done the Outsiders, lovely print at a great price

[LAZARIDES]

Sept 18, 2014 11:30:31 GMT 1 letiss said:

Yep there does seem a few of us that are in this limbo situation. It would be nice if The Outsiders actually came on here to comment and hopefully offer a solution, which isn't just tough luck. I got an email response from a manager at Lazarides last night that said I'll be contacted in the morning but nothing so far. 

letiss For the record, you were not told you'd be "contacted in the morning" in the email (below) that you received last night. We're working extremely hard to resolve the situation and make good for everyone - including yourself - unsubstantiated comments like yours do not help this process.

Hello,

This afternoon during the release of Conor Harrington's new print release, we experienced system and online payment issues which we are looking into as a matter of urgency.

We are aware that some customers may have been charged more than once for today's orders and are in the process of refunding any over payments.

We are sincerely sorry for any inconvenience caused and thank you for your patience whilst we deal with the problem. If you have any further questions please feel free to get in contact with us.

Kind regards,

Zoe

*Edit: In the interests of clarity, letiss intially contacted Simon, the manager at our Greek Street gallery early last night, who informed him that he didn't deal with website issues, and that someone would contact him in the morning. Rather than wait until morning, Zoe sent the above email late last night.

[Argiebaji]

I think it's totally fair of outsiders to be left alone to resolve the issues..? They are a fantastic gallery that will deal with it as soon as humanly possible.. I'm guessing even their system wasn't ready for such traffic!

[alittle]

LAZARIDES are top notch and I'm sure they'll work out any issues promptly.

[LAZARIDES]

Sept 18, 2014 12:58:24 GMT 1 letiss said:

Zoe, I've pm'ed the message that I was sent by the Gallery co-ordinator. I would have rathered that you pm'ed me rather than state that I'm giving incorrect information on a public forum.

Please see edit in our previous post.

[whl10]

Sept 18, 2014 6:14:56 GMT 1 garfunkle said:

Anyone know if any of these prints will be released at his show in NYC on the 27th?

been wondering the same

[The Jokers Puppet]

Prefer some of the other images in the PDF. More prints to come that's for sure.

[sierrahotel]

massive empathy for buyers having double charging/ non confusion, but on a separate angle, it's pretty awesome that CH still issues prints like this that will bring in a gross of 50,000 to be split amongst CH/ gallery/ printers/ taxman. the hassle and effort they all go through is hard to justify when you think how much he can charge for an original and how much commission the gallery make from same. he's not in need of hype, so I can only put the release as a genuine "give the little guy a chance to get a CH on the wall".

A shame the release had such serious technical problems, but I appreciate the gallery, and the artist doing these releases.

[greatplainsman]

Sept 18, 2014 13:36:54 GMT 1 sierrahotel said:

massive empathy for buyers having double charging/ non confusion, but on a separate angle, it's pretty awesome that CH still issues prints like this that will bring in a gross of 50,000 to be split amongst CH/ gallery/ printers/ taxman. the hassle and effort they all go through is hard to justify when you think how much he can charge for an original and how much commission the gallery make from same. he's not in need of hype, so I can only put the release as a genuine "give the little guy a chance to get a CH on the wall".

A shame the release had such serious technical problems, but I appreciate the gallery, and the artist doing these releases.

Well said!

[Shoeless]

Agree that LAZARIDES have always been excellent and will no doubt sort this out.

And completely unrelated, if they have any left over due to confusion...I should be offered one.

[randomname]

Sept 18, 2014 8:01:50 GMT 1 hnkpnk said:

Sept 18, 2014 4:26:09 GMT 1 randomname said:

As the print is 100cm wide, the frame is a bit bulky.

The proportions are a little off from most frames. Most ornate frames are around 5-6 inches wide. As shown, this would be about 10 inches. But if you look hard enough, you can find frames up to 10 inches wide.

The bigger issue is to get the molded corners, you'd have to buy a standard size. The closest I can find is 48x36, so you'd have a four inch border on the sides and a three inch border top and bottom. That's a little too much white space for my taste.

You could solve that with an insert. I don't remember the proper name for them, but they're usually black felt with a gold edge. That would cover some of the white.

That said, I'm probably going to stick with a black or white gallery frame. 

[sharpster]

hilarious... just called my Bank, told me that payment has been requested 6 times (!, due to my helpless attempts of buying of course) but it is not booked yet. Fingers crossed i might get one, although no confirmation email has been sent yet either....

[Shoeless]

Patience folks.
You either got one....or you didnt. They wont keep your money for nothing. Give them time to work everything out!



***This wasnt a BNE release.

[jayTown]

Have people seen the outsiders email? Looks like they're still working through the payment issues.

[greatplainsman]

Sept 18, 2014 20:58:22 GMT 1 jayTown said:

Have people seen the outsiders email? Looks like they're still working through the payment issues.

I sent an email a couple hours after the release madness (had to get right first)
still no response here. Waiting patiently....

[Deleted]

All it says it that some customers have not received confirmation of their orders....so by default if you've paid and not got confirmation then there appears to be hope?

If you're order is confirmed then would imagine you're home and hosed...

[Poster Bob]

Sept 18, 2014 21:18:16 GMT 1 @lurkersutd said:

All it says it that some customers have not received confirmation of their orders....so by default if you've paid and not got confirmation then there appears to be hope?

If you're order is confirmed then would imagine you're home and hosed...

I certainly wouldn't think so. I placed five or six failed orders before I finally got an order confirmation at about 4:25. I would guess that more than 200 people checked out before most people were able to get all the way through and get a confirmation email. I guess we'll see what happens. 

[JAlternatión]

Wow, glad I decided to stay clear of this one in the end (the saturation sat heavily on mind to the point I couldn't see this image making the wall). Hope you all get it sorted out