[mickg]

I've just received a print (described as mint) that I bought through ebay / paypal from an experienced seller. It arrived badly damaged with no visible damage to the very strong tube it came in. It wasn't sent by insured post. The seller is insisting I contact Royal Mail to make a claim as he swears it was sent in perfect condition.
Does anyone have any experience of this? Who is responsible for the print during transit?
The damage is along the edge by a corner at the end of the rolled poster but I think it is too severe to have been caused by rough handling of the tube.
Thanks!

[stuey09]

Mickg, you have not received the Mint condition print that he/she advertised and therefore are entitled to ask for a refund. Good luck.

[manchestermike]

It is the sellers responsibility it arrives to you in "as described" condition. It is his problem and you need to make him fully aware of that

[dave313perry]

dont stand for anything other than a full refund! you paid for a perfect print and its his responsibility to ensure that. Did you ask for it to be insured or expect it to be?

[tomhills1]

it makes me laugh that seller's do not insure the postage, it is after all their responsibilty to ensure it arrives as described. inform the seller it is his responsibility, and that you are suspicious it might have not been as described. open a dispute if need be, not sure how you prove it wasn't you who damaged it once it had arrived safe and sound?

some thoughts and advice from others with first hand experience would be very useful on this thread people.

[finsburyparkranger]

Don't accept any more prints or any other offers of bits and pieces, they may well come dammaged as well. Also this could be a trick to complicate matters for when paypal have to decide upon the dispute. Take some pics of the dammaged print just in case paypal or the credit card company ask for evidence. If you've paid by credit card apparently you're better off claiming from them otherwise take it up with paypal but don't leave it too late, you only have around 20 days to open a dispute. Other forum members are very experienced on this matter and you will no doubt recieve a lot of help regarding this. It might take six weeks or so to resolve.

[mickg]

Thanks everyone.
Dave - I didn't request insured delivery, but I also believe that it is the seller's responsibility.
LW - you're right - it is my word that it came out of the tube damaged and his that it went in undamaged. It is a Black Rat Press tube so we can rule out damage in transit I think.
FPR - I've taken pics. Thanks re the 20 days.

[dave313perry]

If the tube is still in good nick then you should be able to tell if it was caused whilst still in the tube? It should be the sellers responsibility to insure it to the true value, there is a few threads on here of people with similar happenings, trick is to act fast as each claiming hurdle has a deadline and scammers hope you will miss one and have no chance of a refund, good luck and keep us informed! Dave

[mickg]

The tube is fine Dave
Once again thanks to everyone for their help - it really is an honour to be part of this forum!

[Viva Hate]

mickg-if the guy you bought of was a business and you paid for it over £100 by credit card you could claim and get your money back in accordance to the distance selling regulations.
If he isnt a business, then you could still get your money back by compaining to him, but he is clearly trying to rip you off.
Also the seller probably isnt a business so it is your obligation to state that insurance is needed, least you know for next time.

Good luck

[finsburyparkranger]

He can still put a claim into pay pal. I think paypal will usually side with the buyer all things being equal (I would). I'm awaiting a reponse on exactly this issue and should hear from paypal anyday now. I'll keep you all informed.

[streetgirl]

Argh! This stuff drives me nuts.

I tell you what though, I got one of my mode2's direct from POW and the corner was creased...what would you do there?
I didn't worry too much as it was an unsigned for a friend...but now I'm thinking I should mail them...

Er, sorry to steal the thread.

[worlddomination]

Hi all. I sold the print and I would like to let everyone know my side of events. I take extra care when sending my prints out and in this particular case sent the print out in an oversize tube approx 7 or 8 inch diameter and wrapped it carefully in acid free tissue paper. I sent it in this tube so as it would have more than adequate space. I also sent it insured post and not as stated un=insured. Furthermore I sent the print out about a week before I had cleared funds in my account. If (and I would not) I had sent it out damaged then the least I would have done is to have waited to have cleared funds in my account for obvious reasons.

Where do we go from here?

[finsburyparkranger]

Can't you just claim on the postal insurance then? It makes me think the next time I'm sending or recieving a print of any serious value I'm doing it with the web cam recording the whole damn thing. Maybe thats the future.

[worlddomination]

Wellthat's what I suggested, I think I'ts an option, good idea with the web cam idea!

[worlddomination]

We are talking to each other by phone and it is obvious to both of us that it seems not to be the fault of either party really, he can tell i am genuine from what I have said and likewise he is genuine too. thanks for everyone's help on the forum.

[alvington89]

Sounds to me like he has put this on ebay hoping he can blame the Royal Mail for damage done prior to sending this to you.
His story sounds very unconvincing, particularly as you say the tube is in good condition with no dings.
Agree with the other forum members posts. His responsibility. You are due a full refund and you weren't born yesterday!