FairArt - A New Kind of Marketplace

[Midlife Crisis]

I tried to list a couple of walled off hotel souvenirs on your site but couldn't do it

[G$]

Feb 1, 2023 12:47:11 GMT 1 Midlife Crisis said:

I tried to list a couple of walled off hotel souvenirs on your site but couldn't do it

Sonic has the international Walled Off Hotel souvenir market all locked up, what with his proliferation of posts across all the various art forums. 

[FairArt]

Feb 1, 2023 12:47:11 GMT 1 Midlife Crisis said:

I tried to list a couple of walled off hotel souvenirs on your site but couldn't do it

Thanks for flagging this Midlife Crisis .

Each artwork that is available to be bought and sold on FairArt is chosen with several factors in mind and this includes the prevalence of forgeries. Unfortunately there exists a large number of fake items related to the Walled Off Hotel and we have up until this point decided not to include them.

That being said, please let us know what you would like to list and we will look into the possibility of adding them to the platform.

Going forward, if you cannot find an artist / item when using the search bar on FairArt, the form shown below will automatically appear and you can fill it in to send the team a direct request for it to be added.

Hope this all makes sense.


Cheers,
Nick

[FairArt]

Hello everyone,

We couldn’t be more excited to announce this new feature!

FairArt is now indisputably the fastest way to list your works for sale online.

You can now ‘skip’ our authentication process until your item has sold.

This change will radically speed up the listing process and allow you to list on FairArt in just 15 seconds.

This means that even if you cannot access your artwork at the time of listing, you will still be able make it available for sale on FairArt.

How does this benefit me as a seller?

If your item is in storage, tightly packaged up, you’re on holiday or you cannot access your item for any other reason, there is nothing stopping you from listing on FairArt and starting to receiving offers.

What does this mean for buyers on FairArt? 


Nothing changes - you still receive the exact same level of protection. We still require the exact same documentation, but it can now take place later on during the sales process.

We’ve attached a short clip to give you an idea of how it works. Listing is really that easy…



Cheers,
Nick

[biggieg]

Hi team. I just tried to skip authentication on an invader listing but the option did no come up! Could you please help?

[Shoot Again]

Hi fairart, quick question : can the seller ONLY list prints or original artworks that have NEVER been framed / displayed ?

[FairArt]

Feb 8, 2023 12:04:26 GMT 1 biggieg said:

Hi team. I just tried to skip authentication on an invader listing but the option did no come up! Could you please help?

Happy to help biggieg and sorry to hear you’ve been having issues! Could you please tell us which artwork you are looking to list?

[FairArt]

Feb 8, 2023 12:56:02 GMT 1 Shoot Again said:

Hi fairart , quick question : can the seller ONLY list prints or original artworks that have NEVER been framed / displayed ?

Thanks for the question Shoot Again and apologies for the delay in getting back!

Unfortunately at this stage we do not accept the shipments of framed works through the FairArt. It is high up on our list of priorities and we’re hoping to have a solution ready in the coming months. Appreciate this may not be for everyone, but we have an ‘unframing’ guide available here. 

[biggieg]

Feb 9, 2023 15:56:18 GMT 1 FairArt said:

Feb 8, 2023 12:04:26 GMT 1 biggieg said:

Hi team. I just tried to skip authentication on an invader listing but the option did no come up! Could you please help?

Happy to help biggieg and sorry to hear you’ve been having issues! Could you please tell us which artwork you are looking to list?

It was for this artwork www.fairart.io/artworks/damien-hirst/1289/h9-8-control-the-virtues/57645

[FairArt]

Ah, this will be because all listings of more than £7,500 still require documents to be uploaded during the listing process.

Apologies, this was mentioned in our email communications, but I left it out of the above post! 

Please let me know if you run into any other issues. 

Cheers,
Nick 

[biggieg]

Makes sense, thanks!

[Daylight Robber]

Some questions relating to shipping.......

Does the seller have to use DHL Express? I appreciate that Fairart are providing a service, but it works out to be a relatively expensive option if you are selling lower to mid value items that you might still want to insure for peace of mind. I don't think I've ever used DHL before, but I'm assuming that they have different price bands for insurance, based on value. Is the lowest band genuinely £12 (on top of the carriage charge already being covered by the buyers fees), or is the seller paying another fee to Fairart to arrange the cover?

Thanks

[FairArt]

Feb 16, 2023 12:58:17 GMT 1 Daylight Robber said:

Some questions relating to shipping.......

Does the seller have to use DHL Express? I appreciate that Fairart are providing a service, but it works out to be a relatively expensive option if you are selling lower to mid value items that you might still want to insure for peace of mind. I don't think I've ever used DHL before, but I'm assuming that they have different price bands for insurance, based on value. Is the lowest band genuinely £12 (on top of the carriage charge already being covered by the buyers fees), or is the seller paying another fee to Fairart to arrange the cover?

Thanks

Appreciate the questions Daylight Robber.

At this stage we require for sellers to ship with DHL, as it is an important component to our authentication process, provides proof of delivery and allows for the item to be tracked on FairArt.

With regards to insurance, we charge nothing extra to sellers - what you see is what we pay DHL. This DHL document outlines their insurance process, the minimum threshold and the cost of 1.5% (same as on FairArt). We do understand your frustration with the minimum, but unfortunately £12 is the fixed minimum for DHL insurance.

I’m sorry I can’t be of more help with this.


Cheers,
Nick

[its all about me]

Hi, I wanted to ask a question about an item currently for sale but I can't see how to do this. Is this possible?

[Daylight Robber]

Feb 16, 2023 18:59:42 GMT 1 FairArt said:

Feb 16, 2023 12:58:17 GMT 1 Daylight Robber said:

Some questions relating to shipping.......

Does the seller have to use DHL Express? I appreciate that Fairart are providing a service, but it works out to be a relatively expensive option if you are selling lower to mid value items that you might still want to insure for peace of mind. I don't think I've ever used DHL before, but I'm assuming that they have different price bands for insurance, based on value. Is the lowest band genuinely £12 (on top of the carriage charge already being covered by the buyers fees), or is the seller paying another fee to Fairart to arrange the cover?

Thanks

Appreciate the questions Daylight Robber .

At this stage we require for sellers to ship with DHL, as it is an important component to our authentication process, provides proof of delivery and allows for the item to be tracked on FairArt.

With regards to insurance, we charge nothing extra to sellers - what you see is what we pay DHL. This DHL document outlines their insurance process, the minimum threshold and the cost of 1.5% (same as on FairArt). We do understand your frustration with the minimum, but unfortunately £12 is the fixed minimum for DHL insurance.

I’m sorry I can’t be of more help with this.


Cheers,
Nick

No problem. Thanks for the answer. A shame you're tied in. I suspect I won't be the only one put off by the fact that you are. When you advertise 'Great Rates' on shipping, suggesting that users can 'take advantage of reduced shipping rates' I'm guessing most won't be expecting the combined cost, to buyer and seller, for the shipping of some works, to be double (to triple) the price of an alternative service provider, which they're not able use.

[FairArt]

Feb 16, 2023 19:49:57 GMT 1 its all about me said:

Hi, I wanted to ask a question about an item currently for sale but I can't see how to do this. Is this possible?

Hi, yes of course

Please use the live chat function in the bottom right hand corner of the site. Alternatively, you can email [e-mail].

Cheers,
Nick 

[Bruno Art 99]

Just made my first purchase via fairart,excellent next day delivery ,perfect condition ,very pleased ,definitely recommend based on my experience.

[FairArt]

Feb 16, 2023 20:41:28 GMT 1 Daylight Robber said:

Feb 16, 2023 18:59:42 GMT 1 FairArt said:

No problem. Thanks for the answer. A shame you're tied in. I suspect I won't be the only one put off by the fact that you are. When you advertise 'Great Rates' on shipping, suggesting that users can 'take advantage of reduced shipping rates' I'm guessing most won't be expecting the combined cost, to buyer and seller, for the shipping of some works, to be double (to triple) the price of an alternative service provider, which they're not able use.

No worries. We are actively looking into potential alternatives for higher and lower value works, but cannot make any firm commitments at this time. During this initial stage however, having one provider allows us to provide a consistent high quality service for both buyers and sellers. You’ll be the first to know once we’ve found an alternative!

From our research 1.5% of an item’s value is fairly competitive for insurance, it is true that with the minimum threshold this system tends to favour higher value items and this is why we’re looking into other options.

Regarding this item, please drop us a message ([e-mail]) describing what you are looking to list and we’ll see if there’s something we can do for you

Cheers,
Nick

[amz]

just wanted to add that the marketplace is safe and trustworthy. Completed two sales myself and very seamless process although not super fast but can’t fault them as they have just launched. 

[LJCal]

Just bought a little Weiwei tree through fairart and was nice and easy. On the shipping I would suggest the insurance could be procured much cheaper than 1.5%, couriers take the piss with their rates. Not a big deal on small purchases like the one I just made but if I bought a £20,000 piece and had to pay £300 insurance on top of shipping I wouldn't be too happy especially when I could add to my all risks policy for probably £50 a year and it would be covered globally and in transit.

[dedlok]

Any update of moving into international? US & EU?

[Daylight Robber]

I would now like to ask who Sam is please. A few weeks ago he contacted me on eBay asking if I wanted to sell an item on Fairart instead of eBay. He said he was a friend of the founder of Fairart and did the soft sell thing. After I listed another piece he tried again, only this time he then went on to list the same item on eBay whilst undercutting on price and advertising it for sale on Fairart for less, in the eBay description. Something doesn't sit right. Sorry.

[FairArt]

Thank you amz and Bruno Art 99 for the feedback ❤️

amz we're working on speeding up the payout process - especially for return sellers!

[FairArt]

Daylight Robber we have a number of people helping us reach out to sellers on eBay. I apologise for the repeat message, but I hope you can appreciate that at this early stage we are looking to exhaust all potential avenues with our outreach. Regarding the listing, this is another way in which we are looking to reach prospective buyers - I don't believe it is in any way linked to your individual listing. I will ensure that you are not contacted again. 

Just a reminder that we have found a short term solution to your concerns with insurance for lower value items. Please get in touch with [e-mail] and we'll run through it with you

[FairArt]

dedlok we have started to process some orders for international buyers! At this stage it is done manually on our end, so if you are interested in an item please get in touch through the live chat on the site or by email to [e-mail].  

[FairArt]

Thanks LJCal. I'm glad you found the process straightforward!

Regarding insurance, this is something we're actively looking into. I've sent you a PM to see if you have any additional thoughts on it. 

Cheers,
Nick  

[Acme Thunderer]

Feb 18, 2023 14:37:22 GMT 1 Daylight Robber said:

I would now like to ask who Sam is please. A few weeks ago he contacted me on eBay asking if I wanted to sell an item on Fairart instead of eBay. He said he was a friend of the founder of Fairart and did the soft sell thing. After I listed another piece he tried again, only this time he then went on to list the same item on eBay whilst undercutting on price and advertising it for sale on Fairart for less, in the eBay description. Something doesn't sit right. Sorry.

I know someone else who was contacted via eBay (acting on behalf of Fairart) as they asked me what I knew about them. Below are the messages they forwarded to me. I quickly worked out that the person was even a member on this forum as well.





Got to admit, my first thought was that is a VERY underhand tactic and any business who adopts this method is untrustworthy.

I certainly don’t like companies who try to steal business away from another (no matter how big or small).

[Wearology]

Does FairArt advertise on urbanartassociation ?

[Acme Thunderer]

Feb 18, 2023 15:37:20 GMT 1 Wearology said:

Does FairArt advertise on urbanartassociation ?

I just noticed that when you type Fairart it turns into a url link (like eBay) plus they have a banner advert.

[FairArt]

Hi, Acme Thunderer thanks for the comment. Just to be clear, at no point do we look to get somebody to list on FairArt instead of eBay - any outreach that is ever done is with an eye to for the seller to also list on FairArt, which allows them to then reach a wider audience of potential buyers.

I appreciate how this might seem unorthodox, but it is a tool that is commonly used by new marketplaces to help notify users of their presence - we don’t look to mislead in any way. Ultimately it is the decision of the users as to whether or not they would like to give the new marketplace a try or not.