KwangHo Shin 🇰🇷 Seoul, South Korea • Abstract Portraits

[petro]

Finally got my refund! However, it took me sending an email to Dizart and copying KwangHo on it to get the refund. And only lost a few bucks do to exchange. Now I'm free to focus on getting ripped off by BNE. 

[chads007]

Mar 23, 2014 17:38:25 GMT 1 petro said:

Finally got my refund! However, it took me sending an email to Dizart and copying KwangHo on it to get the refund. And only lost a few bucks do to exchange. Now I'm free to focus on getting ripped off by BNE. 

Think others should do the same (copying in kwangho) - perhaps kwangho will not work with this company again.

[sohohoho]

I have no doubt Dizart knew the edition had sold out and purposely held on to everyone's money in hope that they would sell more regular books. A cunning plan, minus the skill.

Cunning: Having or showing skill in achieving one's ends by deceit or evasion.

[ddaeggs]

Mar 24, 2014 18:31:09 GMT 1 @delloy said:

Just sent another email to try and find out any info about these, I paid my extra €7 for the shipping with book and sketch on the 7th March and heard nothing since...yet again!!!!

In the last email I received that Dizart sent it mentioned "the order will be shipped to you under 15 days" that has also now passed........and nothing!!! This will be the last time I even consider purchasing from these people ever again the service has been and still is appalling!!!

Placed a post on KwangHo Shin Facebook page as well asking for any further info

Here is the email in full


Bonjour Lee,

Message de Dizart Editions

Vous avez reçu un nouveau message concernant la commande n°356 :

Hello,

We are contacting you regarding your order for the book on Kwangho Shin.

There are some changes about the printing and delivery:
- the cover will be a soft one instead of the hard one initially offered
- the order will be shipped to you under 15 days.

There were technical issues when you made your order on our website and as a consequence, you only paid 5 euros as shipping fees instead of 12 euros. If you want to maintain the order, you need to add 7 euros via PayPal. If you don't want to maintain your order, you will be entirely refunded.

We sincerely apologize for these inconvenients.

Please send us an email to tell us if you agree on these new conditions or not. If no answer from you is received under 7 days, we will consider that you fully agree with these terms.

Best regards

Dizart Team

Same here! I paid the extra postage on the 7th and have heard absolutely nothing since! Paypal address has to be right, since it's identical with the one I paid the original purchase of the book from, but no response whatsoever. They didn't even update the order in my account (still states the amount of original purchase, no mention of the extra postage I paid).
I'm still hoping the book will turn up eventually and that the drawing will be worth it, but so far this has been a very unpleasant experience!

[Deleted]

?

[chads007]

So, did everyone get their refund / art or have you contacted your banks to get a refund due to the nature of the transaction (ie theft)

[Hairbland]

Mar 31, 2014 15:32:31 GMT 1 chads007 said:

So, did everyone get their refund / art or have you contacted your banks to get a refund due to the nature of the transaction (ie theft)

I got a full refund, spent it, and am now looking for trouble to get into.

[jusdeep]

Still no book here. Pretty poor show if some haven't received their refunds.

[dreadnatty]

Mar 31, 2014 17:11:33 GMT 1 jusdeep said:

Still no book here. Pretty poor show if some haven't received their refunds.

Same here in NYC....sent an email to Dizart last week and its been crickets.

[petro]

I sent several emails about getting my refund, which all went ignored, until I sent a final email and copied KwangHo. After that, they finally issued the refund. I wouldn't ever buy anything from Dizart again. That said, I have my fingers crossed for those who scored one of the 90 editions!

[Briggs 74]

Is there a phone number for dizart? Might get my French friend to give them a call if there is.

[chads007]

Mar 31, 2014 20:44:25 GMT 1 petro said:

I sent several emails about getting my refund, which all went ignored, until I sent a final email and copied KwangHo. After that, they finally issued the refund. I wouldn't ever buy anything from Dizart again. That said, I have my fingers crossed for those who scored one of the 90 editions!

What would kwangho email be?

[petro]

Dizart's phone numbers are buried in their terms & conditions:

Tél. : [phone]
Portable : 0033 (0)6 18 87 09 10

Regarding KwangHo's email address, I used his Facebook address: [e-mail]

[Deleted]

Mar 31, 2014 22:09:12 GMT 1 petro said:

Dizart's phone numbers are buried in their terms & conditions:

Tél. : [phone]
Portable : 0033 (0)6 18 87 09 10

Regarding KwangHo's email address, I used his Facebook address: [e-mail]

I see you listed their portable phone. This article came to mind: 

www.businessinsider.com/revenge-man-texts-19-full-shakespeare-plays-to-the-fraudster-who-stole-his-ps3-2014-3

[petro]

Brilliant gonefellow!

[chads007]

Mar 31, 2014 22:34:30 GMT 1 gonefellow said:

Mar 31, 2014 21:05:59 GMT 1 chads007 said:

What would kwangho email be?

[e-mail]

So people who haven't got their refund or book&art can email dizart & copy in kwangho today

[Deleted]

Mar 29, 2014 11:13:15 GMT 1 @speebe1 said:

?

Any updates from anyone or anywhere…?

[dreadnatty]

Apr 3, 2014 23:10:45 GMT 1 @speebe1 said:

Mar 29, 2014 11:13:15 GMT 1 @speebe1 said:

?

Any updates from anyone or anywhere…?

Still nothing....emailed Dizart twice and havent gotten any response...its really disgraceful.

[chads007]

Have you guys copied in kwangho?

[Sacked...]

From Kwangho's FB page :

I apologize for the inconvenience and struggles you are having with delayed artbooks by Dizart. I have been receiving many other complaints recently concerning to this matter and my respond to them so far has been "it will be shipped soon" - because that is what I was also told by the company so far. But now it has been way past the dates and I am also getting very unhappy with their service to people who have showed great interest and attention in my art. I am eager to find out the reason behind this delay as many other innocent clients who have already put their payment to the company.
I have provided DizArt everything I could: my drawings and the agreement on its publishing. I have also emailed them in regarding to this inquiry and wanting to find out the problem. I will get back to you shortly once I hear back from the company and thank you for your patience and interest in my art.

[chads007]

Fair play - hope dizart don't tarnish the reputation of the artist

[Deleted]

Apr 5, 2014 16:04:05 GMT 1 chads007 said:

Fair play - hope dizart don't tarnish the reputation of the artist

I hope so too.
I think once reading that statement it's clear all the blame lies with dizart. Obviously they have their side of the story but unfortunately they don't seem to be telling anyone.

[chads007]

Think anyone who hasn't informed kwango or written on dizart FB/twitter wall or informed their bank should maybe do so

[Sweetcorn]

Apr 5, 2014 16:46:58 GMT 1 chads007 said:

Think anyone who hasn't informed kwango or written on dizart FB/twitter wall or informed their bank should maybe do so

your like a broken record.

[jusdeep]

Have to agree, a little OTT on the comment yet again Chads007. I still have every confidence the book will arrive. It's totally put me off having any further dealings with Dizart but the artist has gone above and beyond on this.

[chads007]

Apr 5, 2014 17:21:40 GMT 1 Sweetcorn said:

Apr 5, 2014 16:46:58 GMT 1 chads007 said:

Think anyone who hasn't informed kwango or written on dizart FB/twitter wall or informed their bank should maybe do so

your like a broken record.

Publishers like dizart get away with it because some people don't mind taking a step back due to the low cost, and this enables them to 'get away with it.'  If you don't keep informing them, 'like a broken record' they will continue to increasingly lapse, and people should harrass them for effective theft, until their product or refund arrives.

ps 'you're'

[chads007]

Apr 5, 2014 17:25:27 GMT 1 jusdeep said:

Have to agree, a little OTT on the comment yet again Chads007. I still have every confidence the book will arrive. It's totally put me off having any further dealings with Dizart but the artist has gone above and beyond on this.

I don't disagree you with the artist (though, IMO, he should maybe have spoken out sooner), but do you think it's OTT urging people to continue to pressue dizart? I don't. If you have confidence in the product arriving, then you're certainly more confident than myself.

[Sweetcorn]

I've been around long enough to know how things work,

Do what you want chad but quit coming on here and whinning and bitching about it

[chads007]

Apr 5, 2014 18:00:17 GMT 1 Sweetcorn said:

I've been around long enough to know how things work,

Do what you want chad but quit coming on here and whinning and b**ching about it

Got off your high horse.  I, and others, will stop 'whining' once the shambles that is dizart sorts itself out, and this is the perfect thread to ensure people think twice about ordering.  This is an art forum, and people should post their honest experiences of transactions, good and bad, without which many similar threads would not exist. Geddit?

[Sweetcorn]

A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate shipment on release, manufacturers can gauge how much demand there will be and hence how large initial production runs should be, and sellers can be assured of minimum sales. Additionally, high pre-order rates can be used to further increase sales.

GEDDIT ?