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bloody ebay, help please!, by snakes on Oct 26, 2007 23:15:15 GMT 1, Dear forum members your assistance is required,
i have a situation whereby i have sold something on ebay and a day after the sale, the buyer has contacted me stating that they purchased the wrong item that i was selling and is asking for a refund.
They have already paid for the said item, and i have paid ebay and paypal fees.
When they purchased, they would have been able to view the said item, a full description and even they would have had to be double sure when committing to buy!
What is the score in such a situation as i do not want to loose of on my own money (ebay and paypal fees) due to someones incompetence or due to them getting the bidding blues a day or so later and after some umming and erring thinking about whether they should or whether they should have not.
Yours assistance in this matter would be greatly appreciated as i am no ebay expert and maybe some of you guys have had to experience this sort of thing b4.
What really gets me is that the buyer even asked me if i would ask the buyer of the other item i sold, the one he said he really meant to bid for would sell it to him now instead!
Many thanks in advance
snakes
Dear forum members your assistance is required,
i have a situation whereby i have sold something on ebay and a day after the sale, the buyer has contacted me stating that they purchased the wrong item that i was selling and is asking for a refund.
They have already paid for the said item, and i have paid ebay and paypal fees.
When they purchased, they would have been able to view the said item, a full description and even they would have had to be double sure when committing to buy!
What is the score in such a situation as i do not want to loose of on my own money (ebay and paypal fees) due to someones incompetence or due to them getting the bidding blues a day or so later and after some umming and erring thinking about whether they should or whether they should have not.
Yours assistance in this matter would be greatly appreciated as i am no ebay expert and maybe some of you guys have had to experience this sort of thing b4.
What really gets me is that the buyer even asked me if i would ask the buyer of the other item i sold, the one he said he really meant to bid for would sell it to him now instead!
Many thanks in advance
snakes
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noodle
New Member
Posts โข 125
Likes โข 2
September 2006
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bloody ebay, help please!, by noodle on Oct 26, 2007 23:27:03 GMT 1, Refund minus paypal + ebay fees (it's their mistake)!
Refund minus paypal + ebay fees (it's their mistake)!
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bloody ebay, help please!, by snakes on Oct 26, 2007 23:31:01 GMT 1, cheers noodle.
I have contacted ebay so it will be interesting to see what they say!
Your suggesting however does seem to be the common sense approach..
cheers noodle.
I have contacted ebay so it will be interesting to see what they say!
Your suggesting however does seem to be the common sense approach..
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bombshelter
Junior Member
Posts โข 1,107
Likes โข 1
September 2006
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bloody ebay, help please!, by bombshelter on Oct 26, 2007 23:34:32 GMT 1, Refund minus paypal + ebay fees (it's their mistake)!
Yeah thats what i would do mate , email him and ask for the paypal & ebay fees to be payed by him 
Refund minus paypal + ebay fees (it's their mistake)! Yeah thats what i would do mate , email him and ask for the paypal & ebay fees to be payed by him |
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corisma
New Member
Posts โข 346
Likes โข 0
July 2006
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bloody ebay, help please!, by corisma on Oct 27, 2007 1:44:05 GMT 1, It's your call really .. but honestly don't expect much help from ebay they're useless !!
It's your call really .. but honestly don't expect much help from ebay they're useless !! |
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mioh
New Member
Posts โข 7
Likes โข 0
September 2007
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bloody ebay, help please!, by mioh on Oct 27, 2007 2:12:21 GMT 1, It sounds to me that you are snake by name and snake by nature. Just bump the kid like you intended to in the first place. dont try and get reassurance from others for your slippery deeds.
It sounds to me that you are snake by name and snake by nature. Just bump the kid like you intended to in the first place. dont try and get reassurance from others for your slippery deeds.
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Deleted
Posts โข 0
Likes โข
January 1970
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bloody ebay, help please!, by Deleted on Oct 27, 2007 2:20:55 GMT 1, you don't get dinged on ebay or paypal fees if you do a proper refund, not just resubmitting payment
you don't get dinged on ebay or paypal fees if you do a proper refund, not just resubmitting payment
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corisma
New Member
Posts โข 346
Likes โข 0
July 2006
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bloody ebay, help please!, by corisma on Oct 27, 2007 2:41:53 GMT 1, Yes if you explain it properly all fees will be refunded to you !
Yes if you explain it properly all fees will be refunded to you !
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snelj8
New Member
Posts โข 207
Likes โข 1
April 2007
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bloody ebay, help please!, by snelj8 on Oct 27, 2007 3:15:31 GMT 1, refund minus all fees is best bet, ebay will only direct you to enter a dispute and that takes forever to resolve, and i believe you have to wait a certain number of days before you can file mutual agreement to get your ebay fees back .. imo i dont understand how he could confuse two sellers and two diff items??
refund minus all fees is best bet, ebay will only direct you to enter a dispute and that takes forever to resolve, and i believe you have to wait a certain number of days before you can file mutual agreement to get your ebay fees back .. imo i dont understand how he could confuse two sellers and two diff items??
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corisma
New Member
Posts โข 346
Likes โข 0
July 2006
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bloody ebay, help please!, by corisma on Oct 27, 2007 3:39:03 GMT 1, I agree i see snakes point .. and would annoy me slightly too as it's virtually impossible to Bid And Pay for a wrong item 
If the fees aren't too steep i'd offer to refund him minus the fees and if he's not happy then go for the long winded ebay route .. gl
I agree i see snakes point .. and would annoy me slightly too as it's virtually impossible to Bid And Pay for a wrong item If the fees aren't too steep i'd offer to refund him minus the fees and if he's not happy then go for the long winded ebay route .. gl |
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corisma
New Member
Posts โข 346
Likes โข 0
July 2006
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bloody ebay, help please!, by corisma on Oct 27, 2007 3:44:38 GMT 1, Snakes if the money is still in your Paypal account & you refund him through Paypal fees are automatically refunded to you anyway .. but not ebay fees .. hope that helps 
Snakes if the money is still in your Paypal account & you refund him through Paypal fees are automatically refunded to you anyway .. but not ebay fees .. hope that helps |
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bloody ebay, help please!, by trebor on Oct 27, 2007 5:09:20 GMT 1, Dear forum members your assistance is required, i have a situation whereby i have sold something on ebay and a day after the sale, the buyer has contacted me stating that they purchased the wrong item that i was selling and is asking for a refund. They have already paid for the said item, and i have paid ebay and paypal fees. When they purchased, they would have been able to view the said item, a full description and even they would have had to be double sure when committing to buy! What is the score in such a situation as i do not want to loose of on my own money (ebay and paypal fees) due to someones incompetence or due to them getting the bidding blues a day or so later and after some umming and erring thinking about whether they should or whether they should have not. Yours assistance in this matter would be greatly appreciated as i am no ebay expert and maybe some of you guys have had to experience this sort of thing b4. What really gets me is that the buyer even asked me if i would ask the buyer of the other item i sold, the one he said he really meant to bid for would sell it to him now instead! Many thanks in advance snakes
HAHAHAHAHAHAHHAAAAAAAAA Thats the flippers Karma biting you in the ass!
Dear forum members your assistance is required, i have a situation whereby i have sold something on ebay and a day after the sale, the buyer has contacted me stating that they purchased the wrong item that i was selling and is asking for a refund. They have already paid for the said item, and i have paid ebay and paypal fees. When they purchased, they would have been able to view the said item, a full description and even they would have had to be double sure when committing to buy! What is the score in such a situation as i do not want to loose of on my own money (ebay and paypal fees) due to someones incompetence or due to them getting the bidding blues a day or so later and after some umming and erring thinking about whether they should or whether they should have not. Yours assistance in this matter would be greatly appreciated as i am no ebay expert and maybe some of you guys have had to experience this sort of thing b4. What really gets me is that the buyer even asked me if i would ask the buyer of the other item i sold, the one he said he really meant to bid for would sell it to him now instead! Many thanks in advance snakes HAHAHAHAHAHAHHAAAAAAAAA Thats the flippers Karma biting you in the ass! |
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kiy
New Member
Posts โข 240
Likes โข 0
August 2007
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bloody ebay, help please!, by kiy on Oct 27, 2007 10:44:30 GMT 1, As mentioned before, when you issue a PayPal refund the fees you where charged are automatically refunded to you....
You can also claim the ebay commission back..
The ONLY thing you lose out on is the listing fee....depending on what price you listed for between 15p and ยฃ3.00....
and the hassle that goes with the refunding process.
I would be fair and ask the buyer to send you ยฃ5.00 for your hassle and refund the payment.
Ebay and PayPal suck, you wont get anywhere with them...and if a claim is made correctly by the buyer you will end up automatically giving a refund...
Feedback is bolocks also, ifyou leave negative feedback you will getnegative feedback.
As mentioned before, when you issue a PayPal refund the fees you where charged are automatically refunded to you....
You can also claim the ebay commission back..
The ONLY thing you lose out on is the listing fee....depending on what price you listed for between 15p and ยฃ3.00....
and the hassle that goes with the refunding process.
I would be fair and ask the buyer to send you ยฃ5.00 for your hassle and refund the payment.
Ebay and PayPal suck, you wont get anywhere with them...and if a claim is made correctly by the buyer you will end up automatically giving a refund...
Feedback is bolocks also, ifyou leave negative feedback you will getnegative feedback.
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bloody ebay, help please!, by snakes on Oct 27, 2007 11:06:54 GMT 1, Many thanks for those who have provided constructive comments as it has been most appreciated.
And as regards to karma, my what go round come back and bite you twerps on the bum who have nothing better to do than spout poop and hit the neg button all day!
Many thanks for those who have provided constructive comments as it has been most appreciated.
And as regards to karma, my what go round come back and bite you twerps on the bum who have nothing better to do than spout poop and hit the neg button all day!
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Richard
Junior Member
Posts โข 1,351
Likes โข 178
September 2007
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bloody ebay, help please!, by Richard on Oct 27, 2007 11:45:23 GMT 1, You need to get the buyer to say you mutally decided not to go ahead with the transaction to get fees back (there is something special he has to click but can't remember where! Try searching the help page). When you refund PayPal the fee is refunded also.
Hope this helps!
You need to get the buyer to say you mutally decided not to go ahead with the transaction to get fees back (there is something special he has to click but can't remember where! Try searching the help page). When you refund PayPal the fee is refunded also.
Hope this helps!
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