[Anchorman]

Hi there everyone....looking for some advice...

I recently bought a print on e-bay and the print has arrived damaged. The print was purchased from an individual etc..
You will never believe how this print was packed
anyway I had requested that the seller send it by next day guaranteed delivery but they still sent it by parcelforce.

What I want to know is where do i go from here? The payment was made with a credit card via paypal and it has cleared I think?
I sense that I am going to have trouble etc....

Anybody any advice...it would be much appreciated.....
The worst thing is I really wanted this print...

[jam]

I am sorry to hear about the bad luck. I would take photos of the packing and damage in case you need to present it in the future. Keep all materials as well.

1st- report this to ebay as merchandise received is different than described.

2nd- report to paypal and list the same reason.

3rd- Contact your credit card company and make them aware of the issue, and let then know you would like to contest the charges.

[dave313perry]

good advice jam,

trick is to act fast, there are certain deadlines for taking action, but if you report asap and contact all parties i,e. paypal ebay etc then i cant see you would have a problem getting your money back! go on tell us...how was it packages, in a jiffy bag!!!?

[Anchorman]

It was in a huge cardboard tube in carrier bags!!!
I opened the tube and nearly died
I will post some pictures!!!!!

The print is not that bad but it has moved around in the tube and been dinked.....on the top and bottom...

If it was framed you woudn't see them
but I paid a lot of money etc.....

Gutted...

[dave313perry]

Wounded- you know i nearly said carrier bag but i thought dont be stupid and changed to jiffy!

Yeah i would try and get your money back otherwise i dont think you will ever be happy and wont be able to enjoy it the same as if it were in mint condition! - like painting a ceiling and missing a tiny bit! soooo anoying!

good luck, Dave

[Anchorman]

Cheers for the advice ;D ;D

Been on paypal sarted the ball rolling etc.....

some love and respect coming your way ;D

[ABC]

There is ony one issue that would cause a problem in claiming....Did you sign for the tube? If you did then you are actually signing to say you have received the item in good condition. Madness I know but Its happened to me and the seller couldn't claim via postal insurance becuase I had signed for it. I would go down the credit card route.

[finsburyparkranger]

abcollings said:

There is ony one issue that would cause a problem in claiming....Did you sign for the tube? If you did then you are actually signing to say you have received the item in good condition. Madness I know but Its happened to me and the seller couldn't claim via postal insurance becuase I had signed for it. I would go down the credit card route.

I don't think he can ABC because he paid using the credit card through paypal which I'm told exempts the credit card of responsibility. Although in truth this may depend on the small print on each and every credit card so you should still check with the credit card company to see if they will honour the payment..

Fcuking middle men (paypal,visa,postoffice). Buy locally and then meet the person yourself in a bank, thats what i say. Its not worth the sodding grief otherwise.

[Anchorman]

Do paypal suspend the payment?

[romanywg]

Bet it wasn't as bad as this! Came in a square collapsible cardboard thingy!

[discoduster]

sexpanther said:

It was in a huge cardboard tube in carrier bags!!!
I opened the tube and nearly died
I will post some pictures!!!!!

The print is not that bad but it has moved around in the tube and been dinked.....on the top and bottom...

If it was framed you woudn't see them
but I paid a lot of money etc.....

Gutted...

You were lucky he didn't fold it up and stick it in an envelope

DD

[Anchorman]

Just to put in perspective the print cost £900 ;D ;D

I asked for it to be sent by special delivery etc...as you do.

I haven't got time to post some pics today but I will stick some on tomorrow.You have got to laugh if I didn't want to cry so much.

Put it this way...it's one less mint Banksy

[paulah]

Don't forget talking to the seller too - you never know, they might be ok about taking it back.....
wishful thinking I know! But I would start conversations first before filing disputes with ebay and paypal.

I bought a print that got damaged in the post and thought 'here we go' and the seller was brilliant - just took it back no problem - even paypalled me the money back and some extra for postage before he even got it back.

There are some nice people out there!

[Anchorman]

wait and see...over the next couple of days etc.....

It's just a lot of money etc.... thing is with paypal they are fking awful at the best of times. Hopefully things will be sorted no problems but I'm dealing with someone who sends prints covered in carrier bags

[guest2]

romanywg said:

Bet it wasn't as bad as this! Came in a square collapsible cardboard thingy!

Dude, thats a classic !!! Tell Dora you want a replacement ;D

[romanywg]

It wasn't Dora it was L.E.T. He says he's sent another one but that seems to have got lost in the post!

[guest2]

romanywg said:

It wasn't Dora it was L.E.T. He says he's sent another one but that seems to have got lost in the post!

I was joking! ;D

[romanywg]

I thought you might be.....