Deleted
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January 1970
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paypal question, by Deleted on Apr 10, 2015 14:39:18 GMT 1, Hi,
I'm pretty sure I know the answer but I just wanted to double check before I do something.
I've just sold a canvas via paypal, not paypal gift.
The buyer and myself have been emailing each other and they seem genuine however the address they want the art to be shipped to if different from the address of the person paying for the art.
The buyer did tell the I.D of who will pay through paypal but am I right in thinking I won't be protected if I send the art to where they want it sent rather than the address on the paypal account?
And is it possible for the paypal payer to request where to post the art (like a gift address)
Many thanks
Hi,
I'm pretty sure I know the answer but I just wanted to double check before I do something.
I've just sold a canvas via paypal, not paypal gift.
The buyer and myself have been emailing each other and they seem genuine however the address they want the art to be shipped to if different from the address of the person paying for the art.
The buyer did tell the I.D of who will pay through paypal but am I right in thinking I won't be protected if I send the art to where they want it sent rather than the address on the paypal account?
And is it possible for the paypal payer to request where to post the art (like a gift address)
Many thanks
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11
Junior Member
Posts โข 4,810
Likes โข 6,711
February 2011
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paypal question, by 11 on Apr 10, 2015 14:44:52 GMT 1, Hi, I'm pretty sure I know the answer but I just wanted to double check before I do something. I've just sold a canvas via paypal, not paypal gift. The buyer and myself have been emailing each other and they seem genuine however the address they want the art to be shipped to if different from the address of the person paying for the art. The buyer did tell the I.D of who will pay through paypal but am I right in thinking I won't be protected if I send the art to where they want it sent rather than the address on the paypal account? And is it possible for the paypal payer to request where to post the art (like a gift address) Many thanks
Hi, I'm pretty sure I know the answer but I just wanted to double check before I do something. I've just sold a canvas via paypal, not paypal gift. The buyer and myself have been emailing each other and they seem genuine however the address they want the art to be shipped to if different from the address of the person paying for the art. The buyer did tell the I.D of who will pay through paypal but am I right in thinking I won't be protected if I send the art to where they want it sent rather than the address on the paypal account? And is it possible for the paypal payer to request where to post the art (like a gift address) Many thanks My understanding of that rule was that it is the buyer that isn't protected if they don't use their registered address. Id be interested to hear others views on this though as I've never really paid attention to the delivery address v paypal registered address - maybe i should :/ |
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paypal question, by Happy Shopper on Apr 10, 2015 14:46:49 GMT 1, Perhaps just confirm with the Paypal payer that the delivery address you've been given is correct.
If they say yes, you're covered... I think!
Perhaps just confirm with the Paypal payer that the delivery address you've been given is correct.
If they say yes, you're covered... I think!
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Deleted
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January 1970
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paypal question, by Deleted on Apr 10, 2015 15:20:25 GMT 1, Perhaps just confirm with the Paypal payer that the delivery address you've been given is correct. If they say yes, you're covered... I think!
That's what I was thinking if doing just so the change is agreed and documented.
Selling art definitely more hassle than buying!!
Perhaps just confirm with the Paypal payer that the delivery address you've been given is correct. If they say yes, you're covered... I think! That's what I was thinking if doing just so the change is agreed and documented. Selling art definitely more hassle than buying!! |
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paypal question, by Happy Shopper on Apr 10, 2015 15:42:07 GMT 1, Perhaps just confirm with the Paypal payer that the delivery address you've been given is correct. If they say yes, you're covered... I think! That's what I was thinking if doing just so the change is agreed and documented. Selling art definitely more hassle than buying!!
Tell me about it. I just sent a quite pricey, framed piece to the US from UK, and the buyer started saying that he'd be making a Paypal claim if it didn't arrive in time (it was being held at customs).
Luckily he got it, and everything was fine... but, blimey!
Perhaps just confirm with the Paypal payer that the delivery address you've been given is correct. If they say yes, you're covered... I think! That's what I was thinking if doing just so the change is agreed and documented. Selling art definitely more hassle than buying!! Tell me about it. I just sent a quite pricey, framed piece to the US from UK, and the buyer started saying that he'd be making a Paypal claim if it didn't arrive in time (it was being held at customs). Luckily he got it, and everything was fine... but, blimey! |
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avec art
Junior Member
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March 2014
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paypal question, by avec art on Apr 10, 2015 16:30:02 GMT 1, Be careful! If you send the artwork to an address that they wish for, but is not the address they have registered with paypal, you will NOT be covered. If they claim it didn't arrive, and you have proof of sending you will still not be covered.
Just explain to the buyer that if they want the artwork sent to an address that is different to the one they have registered with paypal, then they need to change their address with paypal. This is not difficult for them to do.
Be careful! If you send the artwork to an address that they wish for, but is not the address they have registered with paypal, you will NOT be covered. If they claim it didn't arrive, and you have proof of sending you will still not be covered.
Just explain to the buyer that if they want the artwork sent to an address that is different to the one they have registered with paypal, then they need to change their address with paypal. This is not difficult for them to do.
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Cornish Crayon
Junior Member
Posts โข 3,965
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December 2007
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paypal question, by Cornish Crayon on Apr 10, 2015 16:47:32 GMT 1, Have they paid, and it's clear in your account ? Take it out .
Are the messages thru ebay/paypal ?
Send it signed for, everytime.
I recently sold a piece to Germany, but they wanted me to send it london so they could pick it up, I don't see any immediate issues
No worries
Have they paid, and it's clear in your account ? Take it out .
Are the messages thru ebay/paypal ?
Send it signed for, everytime.
I recently sold a piece to Germany, but they wanted me to send it london so they could pick it up, I don't see any immediate issues
No worries
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avec art
Junior Member
Posts โข 3,724
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March 2014
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paypal question, by avec art on Apr 10, 2015 16:57:44 GMT 1, I've mentioned about Paypal policy because of personal experience and what paypal have said to me on these points. It doesn't mean you can't choose to be flexible, but if for whatever reason something does go t**s up then you won't necessarily be covered. As cornish says, whatever you do, make sure it is tracked and signed for. Btw am I allowed to say t**s on here?
I've mentioned about Paypal policy because of personal experience and what paypal have said to me on these points. It doesn't mean you can't choose to be flexible, but if for whatever reason something does go t**s up then you won't necessarily be covered. As cornish says, whatever you do, make sure it is tracked and signed for. Btw am I allowed to say t**s on here?
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Deleted
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January 1970
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paypal question, by Deleted on Apr 10, 2015 17:01:12 GMT 1, Have they paid, and it's clear in your account ? Take it out . Are the messages thru ebay/paypal ? Send it signed for, everytime. I recently sold a piece to Germany, but they wanted me to send it london so they could pick it up, I don't see any immediate issues No worries
They've paid but it's still pending in my account so nothings being sent yet. Flight logistics are scheduled to pick up on Monday and will be sent tracked.
All communications have been via email so far, but once payment has been approved I'll contacted the payer and get them to confirm where to sent it.
Thanks for everyone's help
Have they paid, and it's clear in your account ? Take it out . Are the messages thru ebay/paypal ? Send it signed for, everytime. I recently sold a piece to Germany, but they wanted me to send it london so they could pick it up, I don't see any immediate issues No worries They've paid but it's still pending in my account so nothings being sent yet. Flight logistics are scheduled to pick up on Monday and will be sent tracked. All communications have been via email so far, but once payment has been approved I'll contacted the payer and get them to confirm where to sent it. Thanks for everyone's help |
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paypal question, by wishingiwaslucky on Apr 10, 2015 19:11:33 GMT 1, I've mentioned about Paypal policy because of personal experience and what paypal have said to me on these points. It doesn't mean you can't choose to be flexible, but if for whatever reason something does go t**s up then you won't necessarily be covered. As cornish says, whatever you do, make sure it is tracked and signed for. Btw am I allowed to say t**s on here?
Sure, t**s are cool
I've mentioned about Paypal policy because of personal experience and what paypal have said to me on these points. It doesn't mean you can't choose to be flexible, but if for whatever reason something does go t**s up then you won't necessarily be covered. As cornish says, whatever you do, make sure it is tracked and signed for. Btw am I allowed to say t**s on here? Sure, t**s are cool |
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Cornish Crayon
Junior Member
Posts โข 3,965
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December 2007
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paypal question, by Cornish Crayon on Apr 10, 2015 19:17:08 GMT 1, Do not even think about sending till that money is in your hands, if it's pending come Monday don't send.....
Ask for confirmation of sending address via eBay email and quote a lot of the conversation in that email, stating the price, sending dates arrival dates
No worries
Do not even think about sending till that money is in your hands, if it's pending come Monday don't send.....
Ask for confirmation of sending address via eBay email and quote a lot of the conversation in that email, stating the price, sending dates arrival dates
No worries
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jimmy
New Member
Posts โข 240
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August 2014
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paypal question, by jimmy on Apr 10, 2015 23:22:13 GMT 1, send it only to the confirmed paypal address. If they want it sent somewhere else cancel the payment and have them pay again with the correct address.
send it only to the confirmed paypal address. If they want it sent somewhere else cancel the payment and have them pay again with the correct address.
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Deleted
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January 1970
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paypal question, by Deleted on Apr 11, 2015 8:15:49 GMT 1, Payment cleared so waiting for my change of shipping address request to be executed by the buyer.
If they don't they'll miss out and I'll have a perfectly packaged canvas ready to ship!
Payment cleared so waiting for my change of shipping address request to be executed by the buyer.
If they don't they'll miss out and I'll have a perfectly packaged canvas ready to ship!
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Rsyok
Junior Member
Posts โข 3,372
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January 2008
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paypal question, by Rsyok on Apr 11, 2015 10:12:28 GMT 1, Payment cleared so waiting for my change of shipping address request to be executed by the buyer. If they don't they'll miss out and I'll have a perfectly packaged canvas ready to ship!
That won't happen the payments tied to the address it was set as already. Refund and explain.
Payment cleared so waiting for my change of shipping address request to be executed by the buyer. If they don't they'll miss out and I'll have a perfectly packaged canvas ready to ship! That won't happen the payments tied to the address it was set as already. Refund and explain. |
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hippychick
New Member
Posts โข 151
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March 2013
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paypal question, by hippychick on Apr 11, 2015 10:15:24 GMT 1, I don't think they can change the address after payment has been made. To be covered by seller protection "You must ship the item to the shipping address on the Transaction Details Page". PayPal User Agreement
As Jimmy said, if they want it shipping to a different address then they need to cancel the payment and then pay again with the correct address on the payment. It's really easy to add an address to PayPal so they shouldn't have a problem with that. If they do, I'd have second thoughts about selling to them!
I don't think they can change the address after payment has been made. To be covered by seller protection "You must ship the item to the shipping address on the Transaction Details Page". PayPal User AgreementAs Jimmy said, if they want it shipping to a different address then they need to cancel the payment and then pay again with the correct address on the payment. It's really easy to add an address to PayPal so they shouldn't have a problem with that. If they do, I'd have second thoughts about selling to them! |
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Deleted
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January 1970
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paypal question, by Deleted on Apr 11, 2015 10:33:25 GMT 1, Cheers guys
Cheers guys
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Deleted
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January 1970
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paypal question, by Deleted on Apr 11, 2015 11:06:55 GMT 1, So I phoned paypal and they said it was fine to send to a different address! I pressed them to double check, turns out they were wrong I can't.
Scary that the people working for them have no idea
So I phoned paypal and they said it was fine to send to a different address! I pressed them to double check, turns out they were wrong I can't.
Scary that the people working for them have no idea
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mutatis
New Member
Posts โข 671
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July 2013
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paypal question, by mutatis on Apr 11, 2015 12:03:49 GMT 1, So I phoned paypal and they said it was fine to send to a different address! I pressed them to double check, turns out they were wrong I can't. Scary that the people working for them have no idea
Now that's what I call customer (dis)service
So I phoned paypal and they said it was fine to send to a different address! I pressed them to double check, turns out they were wrong I can't. Scary that the people working for them have no idea Now that's what I call customer (dis)service |
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WILLYBKLN
New Member
Posts โข 973
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October 2013
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paypal question, by WILLYBKLN on Apr 11, 2015 14:50:27 GMT 1, Definitely protect yourself and ship to a confirmed address on PayPal, rather than risk a headache after. PayPal is very buyer centered when it comes to disputes, so protect yourself :-)
Definitely protect yourself and ship to a confirmed address on PayPal, rather than risk a headache after. PayPal is very buyer centered when it comes to disputes, so protect yourself :-)
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Deleted
Posts โข 0
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January 1970
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paypal question, by Deleted on Apr 11, 2015 16:11:44 GMT 1, Definitely only send to the confirmed address on the payment confirmation from PayPal - regardless of funds clearing or anything else - or you open yourself up to all kinds of claims. If the buyer wants to change the address, refund the payment and have them repay using the desired delivery address entered through eBay and PayPal.
Hope you get it sorted.
Umbongo 
Definitely only send to the confirmed address on the payment confirmation from PayPal - regardless of funds clearing or anything else - or you open yourself up to all kinds of claims. If the buyer wants to change the address, refund the payment and have them repay using the desired delivery address entered through eBay and PayPal. Hope you get it sorted. Umbongo |
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Deleted
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January 1970
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paypal question, by Deleted on Apr 13, 2015 9:08:07 GMT 1, Thanks for all the info guys, much better than PayPal itself.
Refunded the money now and waiting to see whether they change the shipping address and pay again or go quietly back into the shadows..
Thanks for all the info guys, much better than PayPal itself.
Refunded the money now and waiting to see whether they change the shipping address and pay again or go quietly back into the shadows..
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Quinnster
Junior Member
Posts โข 3,625
Likes โข 2,769
January 2006
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paypal question, by Quinnster on Apr 27, 2015 15:50:41 GMT 1, That's what I was thinking if doing just so the change is agreed and documented. Selling art definitely more hassle than buying!! Tell me about it. I just sent a quite pricey, framed piece to the US from UK, and the buyer started saying that he'd be making a Paypal claim if it didn't arrive in time (it was being held at customs). Luckily he got it, and everything was fine... but, blimey!
Sounds like a cunt...
That's what I was thinking if doing just so the change is agreed and documented. Selling art definitely more hassle than buying!! Tell me about it. I just sent a quite pricey, framed piece to the US from UK, and the buyer started saying that he'd be making a Paypal claim if it didn't arrive in time (it was being held at customs). Luckily he got it, and everything was fine... but, blimey! Sounds like a cunt... |
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