[nikki27]

Just got this email this morning via ebay and really concerned as when i posted the print was in 100 % perfect condition, I had only removed once and there was padding in both ends. Can anybody reconmend the best way to sort this out?





" ive just returned home from holiday and picked up my print,hence the delay in responding/leaving feedback. i am very disappointed with the condition,which is not 'MINT' as stated. i am sure you are aware of the scuff at the top edge of the print which has left the paper damaged. on top of this the print was not padded at the ends leaving it free to bang about from side to side in the tube.it is a miracle it wasnt further damaged. it is clear that the print was damaged prior to posting,not during transit,and it is clearly not mint. i could not sell this on honestly without mentioning the damage and so by accepting it i would automatically make a loss. it is for these reasons that i wish to return on the grounds that the print is not as advertised and is in fact damaged. i request your address for return for full refund. if i have not heard back i will pursue through the ebay channels. your soonest attention appreciated. regards,j.

?

[jipsy]

It's your word against theres however if the print is scuffed and it was sold as mint then the responsibility is yours.
What was the price?
Can you offer them a return of some of the cash?

[Ågentßacardi]

You say the tube was padded, but the buyer said it wasn't... so who's right? If you did pad the ends of the tube, then it's quite clear cut that the buyer is full of shit. I would ask the buyer to send pictures of the scuff marks that he's describing... but beyond that, I'm not sure what I would do.

I wish I could say more to help you out Perhaps someone else on this forum has had an experience with this and can share his/her thoughts?

[mydeaddogwontwoof]

Ideally buyers should check the print for 'damage in transit' before signing for it, that way you have a case for claiming from the post office/courier, (ideally that is, in reality who actually does?)

[iwouldfollow youanywhere]

nikki27 said:

i could not sell this on honestly without mentioning the damage and so by accepting it i would automatically make a loss.

..ahh a true collector there, buying for the love of the image I see

touching..

[snakes]

Always photograph everything - from print b4 postage, being placed in tube and all layers of padding and also photograph the outside of the tube with address on etc.
I may just be paranoid, but it is instances like this that i think it could be of some benefit.
Good luck in resolving the issue.
Also before you send a refund ensure they send photos of the said damage and make sure you recieve the print before sending the refund..

[mcnuts]

snakes said:

Always photograph everything - from print b4 postage, being placed in tube and all layers of padding and also photograph the outside of the tube with address on etc.
I may just be paranoid, but it is instances like this that i think it could be of some benefit.
Good luck in resolving the issue.
Also before you send a refund ensure they send photos of the said damage and make sure you recieve the print before sending the refund..

good advice from a pro ... a former pro no doubt

[snakes]

Oi cheeky mcnuts,
i have done my stint for the year and have managed to pay for my one legged, one eyed hamsters medical treatment for his rectal prolapse or whatever excuse it is people use for flogging their prints!
Now back into flippers hibernation...

[mydeaddogwontwoof]

snakes said:

Oi cheeky mcnuts,
i have done my stint for the year and have managed to pay for my one legged, one eyed hamsters medical treatment for his rectal prolapse or whatever excuse it is people use for flogging their prints!
Now back into flippers hibernation...

Bollocks, you will be raising funds to send him to florida to swim with dolphins next week!

[BONGO]

BONGO THINK THIS IS A MORAL DECISION , NOT A LEGAL ONE

" if i have not heard back i will pursue through the ebay channels."

FOLLOWING EBAY CHANNELS WILL RESULT IN NOTHING.

EBAY IS A FACILITATOR, NOT A VENDOR

IT IS YOUR WORD AGAINST THEIR WORD

CLAIM FROM ROYAL MAIL IF IT WAS SENT INSURED. RETAIN ALL PACKAGING AND RECEIPTS FOR THE CLAIM.

[mydeaddogwontwoof]

THANK GOD BONGO GONE OFF-LINE!, I WAS SCARED TO POST ANYTHING IN CASE I ENGAGED IN STRANGE CONVERSATION WITH THE CRAZY FUCKWIT!

[snakes]

mydeaddogwontwoof said:

snakes said:

Oi cheeky mcnuts,
i have done my stint for the year and have managed to pay for my one legged, one eyed hamsters medical treatment for his rectal prolapse or whatever excuse it is people use for flogging their prints!
Now back into flippers hibernation...

Bollocks, you will be raising funds to send him to florida to swim with dolphins next week!

Dolphins are so yesterday deaddog,

while Harry's on his final legs i shall take him fishing again.

If recovery does not go too well he can always make do as bait!

[Run Pig Run]

close you ebay account, move house and change your name.

seriously though I can tell by the tone of the buyers email he is clearly a cunt, keep a written record of everything that happens from now until it is resolved, keep all emails etc. in case they try and fuck you over.

[paulah]

If you only took it out of the tube yourself is it possible there was something you didn't notice? Although I guess if you took pics that time you can have another look.
Sometimes these things just happen - either going in or out of the tube - and there's no way of telling afterwards when it happened.
As Bongo says - probably a moral decision.
If there is a mark though the seller would be right to return it - just don't refund anything until you have it back.
Not nice when this happens

[nikki27]

Thanks guys, Hes from Glasglow.

The next email I recived was this "Hi Julie,
Please dont play games with me.I deal in contemporary art under many different guises and have done so for many years.
The print was held in place by brown tape and covered inside with a sheet of tissue paper.
The print was not padded at either end and was free to bang from side to side.This is some of the worst packing i have ever seen.
The scuff is in a position which clearly indicates that the damage did not occur in transit,but pre existed.
The only possible way you could not have noticed the damage yourself is if a)you never inspected it, or b)you are blind.
Please dont delay me any further,and provide return address as i wish for a full refund.
I want to return today as £478 is a lot of money to be out of pocket.
Please respond quickly as i would prefer to avoid ebay proceedures/bad feedback scenario if at all possible.
Thanks,j.

Now I know for sure that it was in perfect condition when posted, so I will not be giving a refund. So what happens if no money in my paypal account? Or linked account?

[Montubu7]

You are kinda f**ked really...

If you have no money in your paypal acc they will put it into a minus & chase through rms debt collection.

I predict he will get a full refund regardless of who's fault it is.


Let us know how you get on.

[nickc]

Hi there, it sounds to me like this person is trying a bit of a scam but without the true facts I can't possibly make a fair comment. What did you reply to him to provoke that second email? Also, why is he saying that he deals under many different guises - that to me would suggest he has something to hide.
The problem you have, if you don't have any photos to back up your side of things then it is a case of seeing who blinks first and who needs that stress.
If you can afford to, and if you are keen to avoid the stress, then perhaps it might be better to make a one-off offer of a £50 reduction in the cost of the print and only keep it open for a limited period of time - say 24 hours. If they don't acceot within that time then you are to assume that actually they are happy with the product.

Incidentally, what is their feedback like?

[manchestermike]

thomas said:

If he complains to paypal as not as described they will 'Hold' the money, i will make a guess that he will get a full refund over this ( upon return of print) unless you sort something out which doesnt seem likely with this guy.

If theres no money in your account they will put you into -(minus) & if you have other accounts they will * usually* link them quickly, if you dont pay they will pass it onto rms debt collection....

Although not always. I bought two skateboards from RefillSeven in Australia, they never arrived, I never heard back and opened a Paypal complaint. Paypal got back to me saying they hadn't heard back from RefillSeven so have found in my favour but cannot give me my money back as RefillSeven have to do this

£500ish down the swanny

Fuck Paypal!

[BONGO]

BONGO THINK HE IS TAKING A BULLYING TONE

BONGO THINK HE IS PROBABALY READING THIS FORUM AS WELL.

BONGO THINK THAT HE MAY HAVE SAME PRINT AT LOWER PRICE OR MARKET HAS FALLEN AND WANTS TO OFFLOAD IT.

EBAY NEGATIVE IS NOT END OF WORLD. SOMETIMES YOU HAVE TO STAND FIRM.

[Montubu7]

manchestermike said:

thomas said:

If he complains to paypal as not as described they will 'Hold' the money, i will make a guess that he will get a full refund over this ( upon return of print) unless you sort something out which doesnt seem likely with this guy.

If theres no money in your account they will put you into -(minus) & if you have other accounts they will * usually* link them quickly, if you dont pay they will pass it onto rms debt collection....

Although not always. I bought two skateboards from RefillSeven in Australia, they never arrived, I never heard back and opened a Paypal complaint. Paypal got back to me saying they hadn't heard back from RefillSeven so have found in my favour but cannot give me my money back as RefillSeven have to do this

£500ish down the swanny

Fuck Paypal!

Diff rules for Paypal.co.uk, .com. au etc.....

You shouldnt really chuck £500 away, spend the extra few quid & chase the f**kers..........

[Montubu7]

Which print was it Beejoir or the Mantis?

[manchestermike]

thomas said:

manchestermike said:

Although not always. I bought two skateboards from RefillSeven in Australia, they never arrived, I never heard back and opened a Paypal complaint. Paypal got back to me saying they hadn't heard back from RefillSeven so have found in my favour but cannot give me my money back as RefillSeven have to do this

£500ish down the swanny

Fuck Paypal!

Diff rules for Paypal.co.uk, .com. au etc.....

You shouldnt really chuck £500 away, spend the extra few quid & chase the f**kers..........

Shall try, not sure which route to take now Paypal have officially closed the dispute

[graeme501]

i live in glasgow

whats his address and ill go and bash him wif my blackratpress tube ... that wud knock him out

[Curley]

manchestermike said:

thomas said:

Diff rules for Paypal.co.uk, .com. au etc.....

You shouldnt really chuck £500 away, spend the extra few quid & chase the f**kers..........

Shall try, not sure which route to take now Paypal have officially closed the dispute

i can send some big aussies round

[Art-el]

Can you post pictures of the print that appeared in your ebay ad?

[craigf]

Mike, was it cash from your paypal account or via your credit card? If credit card you may be insurred or be able to claim back.

[manchestermike]

Paypal account unfortunately

[GD303uk]

I would ask for the print to be returned let paypal do the returning of the money and try and claim damages from the post,
Paypal in the UK are twats and will always side with the buyer in situations like this,
I have been in same situation; they will take money from your card details without your permission,
If the funds are not in there you will still pay, and incur charges.
If you stress too much about there being no or little damage, I wouldn’t put it past this buyer to make the damage worse in order to grantee his refund,
Either way get your print back and chalk it up as bad sale, you can always sell the print again,
Any chance you can buy of him??
What is their id?
You should post it.
And I agree with Bongo,
If the second mail was unprovoked it does look like they read this forum,
There is a hint of a threat in their emails, sounds like a Cunt.

[nikki27]

It was the Beejoir, SBFO and it arrived with him on the 14th of Aug, over 2 weeks and I have only just got this email this morning, it seem they cant make a profit selling this on so is trying to screw me back.

[numusic]

It's a drag, get the print back, inspect it.. if it looks like it's been trashed getting it out of the tube then take the dispute. If it looks reasonably like it could have happened in transit, then refund minus postage.