[nljdj]

Bring my xx/38 of "death blossom" in a frame shop (professional, supposedly), and the bottom has two creases from wire clamps holding it to foam core, and two big dimples in the bottom of the piece. Will frame out but why spend the money on archival materials when the print is now worth squat?!?!?

What would you all do? I need some advice. I want my print in mint condition as it arrived in the store in the tube that only the store owners opened, now the print is beat at the bottom....

help please?

[samuraiwriter]

I am sorry to hear this, what has the "framer" said about the damage? Perhaps with a bit of heat they will offer to reframe the piece at their cost w/ archival materials, etc... Total B.S. Out them here and elsewhere if you are not satisfied.

[curiousgeorge]

Are they insured?

[graffalo]

This sucks. I know others on here have had similar problems with framers. Theres a recent thread on this. I think that if it were me I would want the framers to replace the print. Probably would not want them to reframe it in case they boged it up again. There is also the issue of problems you cant see as well as the ones you can. Good luck and yes out them here!!

[Deleted]

Jan 21, 2010 19:42:28 GMT 1 curiousgeorge said:

Are they insured?

I assumed all of them were.. please tell me they are!

[nljdj]

they havent even framed it yet! the person ignored the damage and tried to pretend it wasnt there, i was shocked, i havent called them out yet. they want a ton of money to "archive" the print, for what reason? its damaged now..... i want a new print, and they should take care of that? is that too much to ask?

[curiousgeorge]

Find out if they are insured! Document everything! Raise Hell!

[samuraiwriter]

Jan 21, 2010 19:53:19 GMT 1 curiousgeorge said:

Find out if they are insured! Document everything! Raise Hell!

[graffalo]

I agree, and no it is definitely not too much to ask.

I think I would try to get them to admit the damage asap and before taking it back, otherwise they may try to say you caused the damage. You could ask how the damage occurred and take it from there. If possible I would confirm this in writing or an email in case they try to back track later. Once they admit the damage then hit them up for a new print. They can keep the old one and sell it for what ever it is worth in its damaged condition.

Just my thoughts. Again good luck.

[nljdj]

The print showed up in the tube, unopened with a note saying "only a professional framer should open this package..." something along those lines. It came out mint, I was there and NEVER handled the print, I also have photos of it the moment it came out, in mint condition. I never had possession of the print at any time, it has been there. I think they are gonna get railed by me... I am upset about it.

[Deleted]

i hope it all works out for you.

[snausages]

Not that you shouldn't be upset, but a crease from a clamp and a dimple at the bottom edges hardly makes a print worthless. Many auction houses won't even take the prints out of the frame to inspect. And really why care if it's the edge of the print that you'll never see?

Another gritty, edgy "urban art" print totally ruined by a dimple! .......Anyway sure, they should definitely comp you on the framing cost. I'd ask them to charge you for only the cost of the frame, no labor. Or ask them to comp the cost of the entire frame and start to bargain from there.

[nljdj]

You have somewhat of a point snausages, but the point is, the print was not damaged nor handled by me. If I were the one that creased the print a little bit, I would not be complaining. The frame shop is trying to charge me 1000$ to frame it with archival material, and on top of that, they damage it. Not ok.

[bigwilly]

www.Expressobeans/public/detail.php/110167

this is your pic at the framers right? the print was in mint condition when you dropped it off correct? I would take them to small claims court and demand money for a replacement. I had a similar situation in NY and I brought my case before a small claims court judge and won all of my money back. I used the expressobeans database and ebay sales to prove how much the print was valued at. I ended getting $775 backl to buy a replacement print, come to find out a intern dropped a book on my print and creased the hell out of it....Somebody fuc*ked up somewhere....Good luck

[nljdj]

yeah the photo at the framers is mine. I am going to see what they say...

[krevice]

Judge Judy will sort things out ;D

[nljdj]

Well thanks to everyone who responded and who will respond, it really really upset me to see all this happen.