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Help with BASTNY, by onemandown72 on Jul 10, 2008 16:59:37 GMT 1, wanted to see if anyone could help. I bought one of the recent Clooney prints from Bast, was ripped, agreed with Rae to return in exchange for another. Did so, Rae mailed me to let me know they had this and then nothing. No replacement, no mails, no reply, no reply to request to leave and just refund card (debit not credit) in fact all gone deathly silent.
Has anyone got a contact number for the guys at Bast, or any suggestions as to how to deal with this. Seemed very reasonable in the mails, I'm also aware of the exhibition going on at Brooklynite, but I've mailed several times over since end of May so I've given them the benefit of the doubt - and now kind of want resolved, one way or other so any help much appreciated.
wanted to see if anyone could help. I bought one of the recent Clooney prints from Bast, was ripped, agreed with Rae to return in exchange for another. Did so, Rae mailed me to let me know they had this and then nothing. No replacement, no mails, no reply, no reply to request to leave and just refund card (debit not credit) in fact all gone deathly silent.
Has anyone got a contact number for the guys at Bast, or any suggestions as to how to deal with this. Seemed very reasonable in the mails, I'm also aware of the exhibition going on at Brooklynite, but I've mailed several times over since end of May so I've given them the benefit of the doubt - and now kind of want resolved, one way or other so any help much appreciated.
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Gentle Mental
Junior Member
Posts โข 2,796
Likes โข 833
May 2007
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Help with BASTNY, by Gentle Mental on Jul 10, 2008 17:26:41 GMT 1, They've been really busy.
But they do reply, once the dust settled, they did for my Clooney (it was stucked in customs for a while)
have you tried using the brooklynite email address?
They've been really busy.
But they do reply, once the dust settled, they did for my Clooney (it was stucked in customs for a while)
have you tried using the brooklynite email address?
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robotoil
New Member
Posts โข 419
Likes โข 1
April 2007
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Help with BASTNY, by robotoil on Jul 10, 2008 17:30:53 GMT 1, You will be taken care of, no worries.
You will be taken care of, no worries.
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Help with BASTNY, by onemandown72 on Jul 10, 2008 17:32:20 GMT 1, Might try the Brooklynite gallery. Wasn't sure as to connection with Bast, whether he owned or not
Might try the Brooklynite gallery. Wasn't sure as to connection with Bast, whether he owned or not
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Help with BASTNY, by onemandown72 on Jul 10, 2008 20:39:31 GMT 1, Thanks for help, mailed Brooklynite and got quick reply to resolve. Glad to see that patience not in vain
Thanks for help, mailed Brooklynite and got quick reply to resolve. Glad to see that patience not in vain
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Winter
Junior Member
Posts โข 7,138
Likes โข 4,440
March 2007
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Help with BASTNY, by Winter on Jul 10, 2008 20:54:54 GMT 1, Bast is developing a solid reputation in many ways - there's no way he'd mess anyone around
Bast is developing a solid reputation in many ways - there's no way he'd mess anyone around
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beefloaf
New Member
Posts โข 107
Likes โข 0
May 2008
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Help with BASTNY, by beefloaf on Jul 10, 2008 21:42:19 GMT 1, DO YOU NOT REALIZE THIS IS REFERRED TO AS ARTIST QUALITY. YOU SHOULD HAVE BEEN HAPPY WITH IT.
DO YOU NOT REALIZE THIS IS REFERRED TO AS ARTIST QUALITY. YOU SHOULD HAVE BEEN HAPPY WITH IT.
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Help with BASTNY, by onemandown72 on Jul 10, 2008 21:50:43 GMT 1, DO YOU NOT REALIZE THIS IS REFERRED TO AS ARTIST QUALITY. YOU SHOULD HAVE BEEN HAPPY WITH IT.
Why? If made clear when I bought, then not a problem. As it wasn't I didn't expect it and it didn't add to the print in my eyes. I bought the print for the image and the detail on the finishing, and not for a tear. I felt it detracted from the image, and was also easily noticable as by the numbering. Whilst this may have been OK for some, for me it wasn't and I have been pleased that Rae has been helpful in resolving.
DO YOU NOT REALIZE THIS IS REFERRED TO AS ARTIST QUALITY. YOU SHOULD HAVE BEEN HAPPY WITH IT. Why? If made clear when I bought, then not a problem. As it wasn't I didn't expect it and it didn't add to the print in my eyes. I bought the print for the image and the detail on the finishing, and not for a tear. I felt it detracted from the image, and was also easily noticable as by the numbering. Whilst this may have been OK for some, for me it wasn't and I have been pleased that Rae has been helpful in resolving. |
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