[tclem13]

I received a Protx email confimation without a POW confirm. Has anyone recieved any bank refunds yet for incomplete orders or double orders for both a signed and unsigned Morons print?

[buddings]

i ordered a sepia and an unsigned. emailed dora saying to delete the unsigned if needs be and she emailed back saying they were sorting it all out last friday. i haven't heard from them since, no refunds or anything.

im also keen to know if people have recieved refunds .

[johnerotten]

buddings said:

i ordered a sepia and an unsigned. emailed dora saying to delete the unsigned if needs be and she emailed back saying they were sorting it all out last friday. i haven't heard from them since, no refunds or anything.

im also keen to know if people have recieved refunds .

same thing happened to me. i haven't received an email or refund yet.

[Backpack Punk]

I received an email from protx after buying a sepia but not from P.O.W. I called to see what was up and was told that I had already placed an order for a un-signed one and that their software automatically refunded the second one. Apparently my gf bought one for me before I could get one so I missed out on the signed but I did get the un-signed.
So if you only got the email from protx it prob means you got or are getting a refund for the order.

[tclem13]

That sucks. So I'm assuming you live with your gf and you guys have the same billing address. Is that why you only got the un-signed?

[dmandpenfold]

oh dear but they did put out a warning..at least you would have got 1 print, they were threatening to cancel everything that you would have ordered if you bought more than 1.

[johnerotten]

i accidentally bought two and emailed them the next morning(friday) with the order number and an apology for my ignorance. i received a refund for the second order on saturday.

I am very grateful POW handled a daunting task as well as they did. i'm sure its not easy filling and shipping 1,000 orders and dealing with many thousand more emails.

anyways, i look forward to having my first Banksy print on my wall. Morons is a great print to break my cherry with.

cheers.

[dmandpenfold]

i suspect there will be a few prints pop up given that some are being refunded on request and some cancelled by POW, all is not lost for those that lost out

[rolyateel]

tclem13 said:

I received a Protx email confimation without a POW confirm. Has anyone recieved any bank refunds yet for incomplete orders or double orders for both a signed and unsigned Morons print?

i have a protx confirmation but no PoW confirmation

Have emailed PoW twice now asking for confirmation one way or another...haven't been refunded yet so fingers crossed

[biggayal]

I have both the proxty e-mail and one from POW . I'm pretty sure that if you've got the proxty one, you should hopefully be OK

[themightyreds]

All i got emailed was the order reference from protx so i emailed Pow to ask for confirmation and they got back to me earlier today to say the order was fine and that they'll put a hard copy of the PoW confirmation email in with the print when they send it out.
Also checked with my credit card account and PoW had put in a request for the amount last friday so looks like all my efforts during the scramble have paid off!!

[absyrd]

I had to have a refund processed in the past and it took a few days because their "financial guy", Simon (I think), had to be there to do it. With the madness I assume he has been there quite a bit over the last few days.

I am waiting for the heat to die down a bit before I email for my refund on Sepia 62.

[corblimeylimey]

It'll be interesting to see who gets No 62.

absyrd, if you've paid successfully I'm sure you'll be O.K.

[ambasidor]

I got to the protx page, paid then didnt get a conformation from POW so i tryed again and got through, now they have refunded me on both because the first one did get to them and they said i was breaking the rules!

[corblimeylimey]

ambasidor said:

I got to the protx page, paid then didnt get a conformation from POW so i tryed again and got through, now they have refunded me on both because the first one did get to them and they said i was breaking the rules!

What a shambles.

[rolyateel]

rolyateel said:

tclem13 said:

I received a Protx email confimation without a POW confirm. Has anyone recieved any bank refunds yet for incomplete orders or double orders for both a signed and unsigned Morons print?

i have a protx confirmation but no PoW confirmation

Have emailed PoW twice now asking for confirmation one way or another...haven't been refunded yet so fingers crossed

got an answer from Dora earlier.....



.....I got one!
"Woo", and indeed "Hoo" ;D
My first signed Banksy

so, i'm guessing as you are in the same position as me you should be OK...check wiv the gorgeous Dora though.

[rolyateel]

ambasidor said:

I got to the protx page, paid then didnt get a conformation from POW so i tryed again and got through, now they have refunded me on both because the first one did get to them and they said i was breaking the rules!

someone else on this board did the same & emailed PoW to point out the possible problem - they refunded one of the payments
I'd plead with them & explain the problem / mix-up if I were you - you've nothing to lose in doing so.

[Backpack Punk]

tclem13 said:

That sucks. So I'm assuming you live with your gf and you guys have the same billing address. Is that why you only got the un-signed?

Yes we do, the funny part is she was buying it as a surprise to me, wish she he bought the correct one. Oh well I still got one so I am stoked.

[jhayes94108]

corblimeylimey said:

It'll be interesting to see who gets No 62.

absyrd, if you've paid successfully I'm sure you'll be O.K.

I paid for #62 and got POW confirmation as well as the protx confirmation. I am very hopeful.

[Run Pig Run]

so did i

[Run Pig Run]

....didn't really.

[corblimeylimey]

jhayes94108 said:

corblimeylimey said:

It'll be interesting to see who gets No 62.

absyrd, if you've paid successfully I'm sure you'll be O.K.

I paid for #62 and got POW confirmation as well as the protx confirmation. I am very hopeful.

Be sure to post a pic, I don't believe it exists

[thetongue]

Maybe you'll have to share it ;D

[salipop]

I ordered a Sepia and an unsigned White moron. BOTH orders were cancelled. I was told that POW has a "ONE" Banksy per household policy. That's not what the "rules of engagement" say. It says:

"When we release a popular print the following conditions apply;

Only ONE print per household. we will cancel any order for
both a signed AND unsigned print from the same edition;"


Which to reasonable person means, no two of the same print and no signed and unsigned of the same print. Otherwise, why have this statement at all if there is a "one banksy" policy?

I'm very pissed and think POW should address this.

Any thoughts??

[Montubu7]

It seems to me you tried to be greedy & they quite rightly f**ked you off!

[arcam]

salipop said:

I ordered a Sepia and an unsigned White moron. BOTH orders were cancelled. I was told that POW has a "ONE" Banksy per household policy. That's not what the "rules of engagement" say. It says:

"When we release a popular print the following conditions apply;

Only ONE print per household. we will cancel any order for
both a signed AND unsigned print from the same edition;"


Which to reasonable person means, no two of the same print and no signed and unsigned of the same print. Otherwise, why have this statement at all if there is a "one banksy" policy?

I'm very pissed and think POW should address this.

Any thoughts??

Personally I thought the rules of engagement were as clear as day. ONE print per household. Sepia was part of the morons edition, so it is understandable that it has been classed with the other morons.

[ThursdayFeeling]

salipop said:

I ordered a Sepia and an unsigned White moron. BOTH orders were cancelled. I was told that POW has a "ONE" Banksy per household policy. That's not what the "rules of engagement" say. It says:

"When we release a popular print the following conditions apply;

Only ONE print per household. we will cancel any order for
both a signed AND unsigned print from the same edition;"


Which to reasonable person means, no two of the same print and no signed and unsigned of the same print. Otherwise, why have this statement at all if there is a "one banksy" policy?

I'm very pissed and think POW should address this.

Any thoughts??

Did you have a confirmation from POW for both prints ? you should have email Dora to cancel one and given another Forum member a chance to purchase at cost.

[blackasmarch]

yeah, I tend to agree. i understand that you are pissed off but you shouldve at least emailed dora to see whether ordering both prints was legit. sorry that you lost out tho.

[stuey09]

If I remember rightly somebody did email PoW and posted the reply on here to clarify it. Could be wrong, but I seem to recall a message leaving us in no doubt that it was 1 print and 1 print only.

[thetongue]

Serves you right for being a greedy fucker!! ;D