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Daniel Arsham - Hourglass, by sanchorockin78 on Jun 29, 2018 11:10:51 GMT 1, Arrived this morning, looks pretty cool, and no customs charge, dont snitch on me 
Looks like mine will arrive Monday and hope it gets here in better shape than the Sand Circle 
Arrived this morning, looks pretty cool, and no customs charge, dont snitch on me Looks very nice Bren, a decent size too! Looks like mine will arrive Monday and hope it gets here in better shape than the Sand Circle |
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kendo
Member
Posts: 1,180
Member Since: August 2010
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Daniel Arsham - Hourglass, by kendo on Jun 29, 2018 14:43:43 GMT 1, Thanks for the pics - very nice - looking forward for mine to arrive.
Regarding Fedex, you might get lucky but generally you'll receive a charge letter within the next couple of weeks. At least with Arsham editions, they typically send it with the correct commodity code applied dropping the import charges to 5% - the charge is the charge and no hassle in chasing partial refunds!
Thanks for the pics - very nice - looking forward for mine to arrive.
Regarding Fedex, you might get lucky but generally you'll receive a charge letter within the next couple of weeks. At least with Arsham editions, they typically send it with the correct commodity code applied dropping the import charges to 5% - the charge is the charge and no hassle in chasing partial refunds!
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Deleted
Posts: 0
Member Since: January 1970
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Daniel Arsham - Hourglass, by Deleted on Jun 29, 2018 15:15:42 GMT 1, Thanks for the pics - very nice - looking forward for mine to arrive. Regarding Fedex, you might get lucky but generally you'll receive a charge letter within the next couple of weeks. At least with Arsham editions, they typically send it with the correct commodity code applied dropping the import charges to 5% - the charge is the charge and no hassle in chasing partial refunds!
Really, they charge after people have the goods?
Thanks for the pics - very nice - looking forward for mine to arrive. Regarding Fedex, you might get lucky but generally you'll receive a charge letter within the next couple of weeks. At least with Arsham editions, they typically send it with the correct commodity code applied dropping the import charges to 5% - the charge is the charge and no hassle in chasing partial refunds! Really, they charge after people have the goods? |
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kendo
Member
Posts: 1,180
Member Since: August 2010
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Daniel Arsham - Hourglass, by kendo on Jun 29, 2018 15:45:37 GMT 1, I think it depends on the courier!
With Parcelforce you have to pay before they will release the goods whereas Fedex deliver and then charge! At least with Fedex you get the goods straight up, one downside is that you have to contact them (easier over the phone) to pay the charge.
Not sure of the rhyme or reason!
I think it depends on the courier!
With Parcelforce you have to pay before they will release the goods whereas Fedex deliver and then charge! At least with Fedex you get the goods straight up, one downside is that you have to contact them (easier over the phone) to pay the charge.
Not sure of the rhyme or reason!
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coach
Member
Posts: 23,886
Member Since: June 2007
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Daniel Arsham - Hourglass, by coach on Jun 29, 2018 15:55:27 GMT 1, Thanks for the pics - very nice - looking forward for mine to arrive. Regarding Fedex, you might get lucky but generally you'll receive a charge letter within the next couple of weeks. At least with Arsham editions, they typically send it with the correct commodity code applied dropping the import charges to 5% - the charge is the charge and no hassle in chasing partial refunds! Really, they charge after people have the goods?
Yes, and, assuming it was the same company, I tried ignoring it in the past, and it didn’t go away!
Thanks for the pics - very nice - looking forward for mine to arrive. Regarding Fedex, you might get lucky but generally you'll receive a charge letter within the next couple of weeks. At least with Arsham editions, they typically send it with the correct commodity code applied dropping the import charges to 5% - the charge is the charge and no hassle in chasing partial refunds! Really, they charge after people have the goods? Yes, and, assuming it was the same company, I tried ignoring it in the past, and it didn’t go away! |
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Deleted
Posts: 0
Member Since: January 1970
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Daniel Arsham - Hourglass, by Deleted on Jun 29, 2018 15:57:10 GMT 1, Really, they charge after people have the goods? Yes, and, assuming it was the same company, I tried ignoring it in the past, and it didn’t go away!
Oh, well thats taken the jam out of my donut
Really, they charge after people have the goods? Yes, and, assuming it was the same company, I tried ignoring it in the past, and it didn’t go away! Oh, well thats taken the jam out of my donut |
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coach
Member
Posts: 23,886
Member Since: June 2007
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Daniel Arsham - Hourglass, by coach on Jun 29, 2018 16:28:23 GMT 1, Yes, and, assuming it was the same company, I tried ignoring it in the past, and it didn’t go away! Oh, well thats taken the jam out of my donut
Sorry, my friend.
Yes, and, assuming it was the same company, I tried ignoring it in the past, and it didn’t go away! Oh, well thats taken the jam out of my donut Sorry, my friend. |
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aumi
Member
Posts: 127 
Member Since: November 2014
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Daniel Arsham - Hourglass, by aumi on Jun 29, 2018 17:57:19 GMT 1, If someone wants to sell at a fair price - let me know.
Thanks
If someone wants to sell at a fair price - let me know.
Thanks
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Daniel Arsham - Hourglass, by sanchorockin78 on Jul 4, 2018 11:06:19 GMT 1, Sure enough...another shattered glass Arsham has just been delivered!!
I am so angry right now that only the joy of an England penalty win is glossing over my sadness...
Contacted the gallery and crappy fedex but all i really want is an Arsham piece..in one piece!!
Still - penalty win in my lifetime - woohoo!! oh and anyone selling one of these in the UK let me know..assuming Fedex sort the insurance ASAP!
Sure enough...another shattered glass Arsham has just been delivered!!
I am so angry right now that only the joy of an England penalty win is glossing over my sadness...
Contacted the gallery and crappy fedex but all i really want is an Arsham piece..in one piece!!
Still - penalty win in my lifetime - woohoo!! oh and anyone selling one of these in the UK let me know..assuming Fedex sort the insurance ASAP!
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Daniel Arsham - Hourglass, by sanchorockin78 on Jul 4, 2018 11:07:37 GMT 1, Just want to move off 666 posts...nothing to see here but broken glass and sand!
Just want to move off 666 posts...nothing to see here but broken glass and sand!
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Daniel Arsham - Hourglass, by sanchorockin78 on Jul 10, 2018 11:34:57 GMT 1, Hi all,
Wondering if anyone can offer any U.S based help?
I received my Hourglass from Fedex and after opening the outer box, could hear that the glass had shattered, another tell-tale was the box was covered in fine sand!
I have tried emailing info@danielarsham as suggested on their website support section but am yet to hear a peep out of them! I have also tried meghan@ but no luck there either.
Fedex stated the package was not suitable for air transportation and seem to want nothing to do with it, which is pretty crap as I am sure some folks in the UK went for one of these and it arrived intact...Bren...are you UK / outside the U.S based?
Wondering if there is a telephone number I can try for Arsham studios of if I should continue to be patient ( emailed from the 3rd July ), in the assumption Arsham will come good and sort me out?
Thanks all.
Hi all,
Wondering if anyone can offer any U.S based help?
I received my Hourglass from Fedex and after opening the outer box, could hear that the glass had shattered, another tell-tale was the box was covered in fine sand!
I have tried emailing info@danielarsham as suggested on their website support section but am yet to hear a peep out of them! I have also tried meghan@ but no luck there either.
Fedex stated the package was not suitable for air transportation and seem to want nothing to do with it, which is pretty crap as I am sure some folks in the UK went for one of these and it arrived intact...Bren...are you UK / outside the U.S based?
Wondering if there is a telephone number I can try for Arsham studios of if I should continue to be patient ( emailed from the 3rd July ), in the assumption Arsham will come good and sort me out?
Thanks all.
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expresspost
Member
Posts: 3,225
Member Since: January 2008
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Daniel Arsham - Hourglass, by expresspost on Jul 10, 2018 11:43:02 GMT 1, Did you want a replacement or a refund?
Replacement, follow up with another email.
Refund, contact your credit card company a process a claim.
I am assuming you have taken photos documenting the damage.
Hi all, Wondering if anyone can offer any U.S based help? I received my Hourglass from Fedex and after opening the outer box, could hear that the glass had shattered, another tell-tale was the box was covered in fine sand! I have tried emailing info@danielarsham as suggested on their website support section but am yet to hear a peep out of them! I have also tried meghan@ but no luck there either. Fedex stated the package was not suitable for air transportation and seem to want nothing to do with it, which is pretty crap as I am sure some folks in the UK went for one of these and it arrived intact...Bren...are you UK / outside the U.S based? Wondering if there is a telephone number I can try for Arsham studios of if I should continue to be patient ( emailed from the 3rd July ), in the assumption Arsham will come good and sort me out? Thanks all.
Did you want a replacement or a refund? Replacement, follow up with another email. Refund, contact your credit card company a process a claim. I am assuming you have taken photos documenting the damage. Hi all, Wondering if anyone can offer any U.S based help? I received my Hourglass from Fedex and after opening the outer box, could hear that the glass had shattered, another tell-tale was the box was covered in fine sand! I have tried emailing info@danielarsham as suggested on their website support section but am yet to hear a peep out of them! I have also tried meghan@ but no luck there either. Fedex stated the package was not suitable for air transportation and seem to want nothing to do with it, which is pretty crap as I am sure some folks in the UK went for one of these and it arrived intact...Bren...are you UK / outside the U.S based? Wondering if there is a telephone number I can try for Arsham studios of if I should continue to be patient ( emailed from the 3rd July ), in the assumption Arsham will come good and sort me out? Thanks all. |
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Deleted
Posts: 0
Member Since: January 1970
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Daniel Arsham - Hourglass, by Deleted on Jul 10, 2018 12:21:38 GMT 1, Hi all, Wondering if anyone can offer any U.S based help? I received my Hourglass from Fedex and after opening the outer box, could hear that the glass had shattered, another tell-tale was the box was covered in fine sand! I have tried emailing info@danielarsham as suggested on their website support section but am yet to hear a peep out of them! I have also tried meghan@ but no luck there either. Fedex stated the package was not suitable for air transportation and seem to want nothing to do with it, which is pretty crap as I am sure some folks in the UK went for one of these and it arrived intact...Bren...are you UK / outside the U.S based? Wondering if there is a telephone number I can try for Arsham studios of if I should continue to be patient ( emailed from the 3rd July ), in the assumption Arsham will come good and sort me out? Thanks all.
Hiya
Sorry to hear this. Hope you get it sorted
He is on instagram. Maybe worth messaging him there?
I am based UK. It arrived fine fortunately, i guess no one threw my box around the hub
Hi all, Wondering if anyone can offer any U.S based help? I received my Hourglass from Fedex and after opening the outer box, could hear that the glass had shattered, another tell-tale was the box was covered in fine sand! I have tried emailing info@danielarsham as suggested on their website support section but am yet to hear a peep out of them! I have also tried meghan@ but no luck there either. Fedex stated the package was not suitable for air transportation and seem to want nothing to do with it, which is pretty crap as I am sure some folks in the UK went for one of these and it arrived intact...Bren...are you UK / outside the U.S based? Wondering if there is a telephone number I can try for Arsham studios of if I should continue to be patient ( emailed from the 3rd July ), in the assumption Arsham will come good and sort me out? Thanks all. Hiya Sorry to hear this. Hope you get it sorted He is on instagram. Maybe worth messaging him there? I am based UK. It arrived fine fortunately, i guess no one threw my box around the hub |
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Daniel Arsham - Hourglass, by sanchorockin78 on Jul 12, 2018 9:05:53 GMT 1, Just a quick update. I found a telephone number for Arsham Studios on the Fed Ex Import Tax document which arrived a week later and gave them a call. Turns out there were quite a few claims for them to process due to damaged shipments overseas and were struggling to get around to everyone!
The end result is they are on the case and were really cool. Fedex will be picking up the damaged piece - which is a shame because I was going to find a way to display the relic camera within 
Fed Ex have waived the import tax so hope to get a refund or they did say they would try and ship me another if there were spares, failing that they'll let me jump the queue for the next release scheduled for the Autumn.
Final note, thanks to Bren and Expresspost who responded. It's nice to see amidst some of the garbage that gets written on here that members still help each other out...one of the reasons I joined this forum 12 years ago
Just a quick update. I found a telephone number for Arsham Studios on the Fed Ex Import Tax document which arrived a week later and gave them a call. Turns out there were quite a few claims for them to process due to damaged shipments overseas and were struggling to get around to everyone! The end result is they are on the case and were really cool. Fedex will be picking up the damaged piece - which is a shame because I was going to find a way to display the relic camera within Fed Ex have waived the import tax so hope to get a refund or they did say they would try and ship me another if there were spares, failing that they'll let me jump the queue for the next release scheduled for the Autumn. Final note, thanks to Bren and Expresspost who responded. It's nice to see amidst some of the garbage that gets written on here that members still help each other out...one of the reasons I joined this forum 12 years ago |
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BorntoKiln
Artist
AKA Jimmy South
Posts: 801
Member Since: January 2011
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Daniel Arsham - Hourglass, by BorntoKiln on Jul 12, 2018 10:35:23 GMT 1, http://instagr.am/p/BlIEV4cl7d2
Sorry Everyone, Daniel.
Lovely piece of art. Shame about the packaging and delivery service. Hope everyone gets sorted.
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raphyki55
Member
Posts: 538
Member Since: April 2017
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Daniel Arsham - Hourglass, by raphyki55 on Jul 13, 2018 8:10:19 GMT 1, Same here , it came broken
They will pick it up and I will need to wait a long time for replacement
The only thing is that I paid 107€ of taxes (france)
Will I need to pay it again when they will send the new one ?
Same here , it came broken
They will pick it up and I will need to wait a long time for replacement
The only thing is that I paid 107€ of taxes (france)
Will I need to pay it again when they will send the new one ?
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phischa
Member
Posts: 648
Member Since: May 2015
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Daniel Arsham - Hourglass, by phischa on Jul 13, 2018 8:54:42 GMT 1, Same here , it came broken They will pick it up and I will need to wait a long time for replacement The only thing is that I paid 107€ of taxes (france) Will I need to pay it again when they will send the new one ? I've had a similar case recently.
Customs just checked the documentation (photos and email correspondence) and didn't charge again. They told me you cannot get charged for the "same" item twice, the first import doesn't count as the item was damaged.
I'm based in Germany but I assume it's the same in France.
Same here , it came broken They will pick it up and I will need to wait a long time for replacement The only thing is that I paid 107€ of taxes (france) Will I need to pay it again when they will send the new one ? I've had a similar case recently.
Customs just checked the documentation (photos and email correspondence) and didn't charge again. They told me you cannot get charged for the "same" item twice, the first import doesn't count as the item was damaged.
I'm based in Germany but I assume it's the same in France.
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Daniel Arsham - Hourglass, by sanchorockin78 on Jul 13, 2018 9:41:46 GMT 1, I called Fedex and they waived the charge ( had not paid it and was not about too given their service ), but if you have already paid you will hopefully not get charged again...assuming we get a replacement?
I paid via credit card and was also stung by a conversion rate ( US>GBP), your bank should refund you this too if you check with them as once explained, they had no issues with a refund.
A complete hassle but glad to hear some made it across the pond!
I called Fedex and they waived the charge ( had not paid it and was not about too given their service ), but if you have already paid you will hopefully not get charged again...assuming we get a replacement?
I paid via credit card and was also stung by a conversion rate ( US>GBP), your bank should refund you this too if you check with them as once explained, they had no issues with a refund.
A complete hassle but glad to hear some made it across the pond!
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pgm
Member
Stay safe people
Posts: 174
Member Since: January 2015
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Daniel Arsham - Hourglass, by pgm on Jul 15, 2018 0:44:46 GMT 1, I purchase for my home in greece
Hey man, where you’re based at?
I purchase for my home in greece Hey man, where you’re based at? |
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pgm
Member
Stay safe people
Posts: 174
Member Since: January 2015
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Daniel Arsham - Hourglass, by pgm on Jul 15, 2018 0:51:45 GMT 1, Also interested if someone looks to sell their at a fair price-I was too slow this time. I should really start adding alarms for the releases I’m interested in
Also interested if someone looks to sell their at a fair price-I was too slow this time. I should really start adding alarms for the releases I’m interested in
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greeceboy
Member
Posts: 226
Member Since: July 2017
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Daniel Arsham - Hourglass, by greeceboy on Jul 15, 2018 18:26:15 GMT 1, I purchase for my home in greece Hey man, where you’re based at?
I purchase for my home in greece Hey man, where you’re based at? Im in Greece where my house is. |
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pgm
Member
Stay safe people
Posts: 174
Member Since: January 2015
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Daniel Arsham - Hourglass, by pgm on Jul 17, 2018 15:00:52 GMT 1, Hey man, where you’re based at? Im in Greece where my house is.
Εννοούσα που μένεις στην Ελλάδα
Hey man, where you’re based at? Im in Greece where my house is. Εννοούσα που μένεις στην Ελλάδα |
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london
Member
Posts: 305
Member Since: March 2015
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Daniel Arsham - Hourglass, by london on Jan 9, 2019 11:22:06 GMT 1, anyone have one for sale?
anyone have one for sale?
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nobokov
Member
Posts: 3,688
Member Since: February 2016
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Daniel Arsham - Hourglass, by nobokov on Mar 3, 2019 22:19:35 GMT 1, Just a quick update. I found a telephone number for Arsham Studios on the Fed Ex Import Tax document which arrived a week later and gave them a call. Turns out there were quite a few claims for them to process due to damaged shipments overseas and were struggling to get around to everyone! The end result is they are on the case and were really cool. Fedex will be picking up the damaged piece - which is a shame because I was going to find a way to display the relic camera within Fed Ex have waived the import tax so hope to get a refund or they did say they would try and ship me another if there were spares, failing that they'll let me jump the queue for the next release scheduled for the Autumn. Final note, thanks to Bren and Expresspost who responded. It's nice to see amidst some of the garbage that gets written on here that members still help each other out...one of the reasons I joined this forum 12 years ago
Just a quick update. I found a telephone number for Arsham Studios on the Fed Ex Import Tax document which arrived a week later and gave them a call. Turns out there were quite a few claims for them to process due to damaged shipments overseas and were struggling to get around to everyone! The end result is they are on the case and were really cool. Fedex will be picking up the damaged piece - which is a shame because I was going to find a way to display the relic camera within Fed Ex have waived the import tax so hope to get a refund or they did say they would try and ship me another if there were spares, failing that they'll let me jump the queue for the next release scheduled for the Autumn. Final note, thanks to Bren and Expresspost who responded. It's nice to see amidst some of the garbage that gets written on here that members still help each other out...one of the reasons I joined this forum 12 years ago Hi, I was wondering if you or others who received shattered hourglasses ended up receiving a refund or replacement from arsham? Thanks |
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Daniel Arsham - Hourglass, by sanchorockin78 on Mar 4, 2019 17:16:38 GMT 1, Hi
Yep received the replacement. Took long enough and whilst I was waiting I asked, assuming they had to make these again from scratch if I could have mine made with Blue Sand...6 months since asking and it been released!
Hi
Yep received the replacement. Took long enough and whilst I was waiting I asked, assuming they had to make these again from scratch if I could have mine made with Blue Sand...6 months since asking and it been released!
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gmidd
Member
Addicted2Art.com
Posts: 849
Member Since: April 2014
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Daniel Arsham - Hourglass, by gmidd on Mar 4, 2019 17:54:34 GMT 1, The new one is up early if anyone is interested: www.danielarsham.com/shop/hourglass-blue
Was thinking about it, but for $650+shipping, I'm going to pass.
EDIT: Looks to be sold out now. Unless they pulled it until the actual drop time.
The new one is up early if anyone is interested: www.danielarsham.com/shop/hourglass-blueWas thinking about it, but for $650+shipping, I'm going to pass. EDIT: Looks to be sold out now. Unless they pulled it until the actual drop time. |
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nobokov
Member
Posts: 3,688
Member Since: February 2016
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Daniel Arsham - Hourglass, by nobokov on Mar 4, 2019 17:54:38 GMT 1, Hi Yep received the replacement. Took long enough and whilst I was waiting I asked, assuming they had to make these again from scratch if I could have mine made with Blue Sand...6 months since asking and it been released!
Hi Yep received the replacement. Took long enough and whilst I was waiting I asked, assuming they had to make these again from scratch if I could have mine made with Blue Sand...6 months since asking and it been released! Thanks, that's good to hear, congrats. Just saw that the new one is $650, so I'll be passing. |
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clueless
Member
Posts: 653
Member Since: October 2017
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Daniel Arsham - Hourglass, by clueless on Mar 4, 2019 17:57:39 GMT 1, Let's have fun watching all the ebay listings pop up for 1000+ and then drop down to retail.
Let's have fun watching all the ebay listings pop up for 1000+ and then drop down to retail. |
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raphyki55
Member
Posts: 538
Member Since: April 2017
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Daniel Arsham - Hourglass, by raphyki55 on Mar 4, 2019 17:59:01 GMT 1, How can he justify the 150$ addition honestly I don’t understand
Producing blue sand?
Or making one that won’t break when shipped
How can he justify the 150$ addition honestly I don’t understand
Producing blue sand?
Or making one that won’t break when shipped
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nobokov
Member
Posts: 3,688
Member Since: February 2016
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