[Erik Ibiza]

As one of the many who missed out...looking for a Findac Sansho. If anyone has bought an extra or is looking to sell...please feel free to reach out.

[Daylight Robber]

Jun 9, 2020 13:41:36 GMT 1 jsher said:

I am not even bitter, somebody else will get to enjoy it! I love Nuno's work and he is such a nice guy. I feel disappointed that it won't get to grace my walls and that the link between amazing talent and collectors is dealt with in this way.

Unfortunately in order to support the artists and to own the pieces they create we have no choice but to continue using GP, I suspect this attitude stems from that "power".

To even refund the charitable donation (which I will now donate personally) is low.

I was nothing but courteous with Giancarlo in my communication, citing the disappointment in his behaviour and that Nuno is likely unaware his collectors are met with hits. I asked him to consider his decision for the benefit of goodwill, a future relationship and reputation. I was met with:

Already sold it to someone else

Unfortunately for you I have a relationship with Nuno going back years and helped him a lot

I know he won’t doubt us for a second, as I know too for all artists we deal with

They trust us, as that’s gained over years!

We are not a corporate company, we don’t try to be. We work on my reasoning right or wrong!

If I want to refund I can and will

Giancarlo.

I would never let this make me think less of the talented artists, though I hope they make an informed decision on who represents them next time. 

Seeing as anyone can set up an Instagram & Shopify and drop prints, I may look at doing the same for artists but without the sh*tty attitude. Trust takes years to build as he rightly said but is broken in minutes. 

I'll leave it there but beware of GP in future. 

Again - what a t**t.

Nuno has plenty of talent and would've made it with or without GPs 'help'.

[Express Post]

For the purpose of transparency, can you please cut and paste what your wrote.

Bit hard to take sides when we're given one side of the story.

Jun 9, 2020 13:41:36 GMT 1 jsher said:

I am not even bitter, somebody else will get to enjoy it! I love Nuno's work and he is such a nice guy. I feel disappointed that it won't get to grace my walls and that the link between amazing talent and collectors is dealt with in this way.

Unfortunately in order to support the artists and to own the pieces they create we have no choice but to continue using GP, I suspect this attitude stems from that "power".

To even refund the charitable donation (which I will now donate personally) is low.

I was nothing but courteous with Giancarlo in my communication, citing the disappointment in his behaviour and that Nuno is likely unaware his collectors are met with hits. I asked him to consider his decision for the benefit of goodwill, a future relationship and reputation. I was met with:

Already sold it to someone else

Unfortunately for you I have a relationship with Nuno going back years and helped him a lot

I know he won’t doubt us for a second, as I know too for all artists we deal with

They trust us, as that’s gained over years!

We are not a corporate company, we don’t try to be. We work on my reasoning right or wrong!

If I want to refund I can and will

Giancarlo.

I would never let this make me think less of the talented artists, though I hope they make an informed decision on who represents them next time. 

Seeing as anyone can set up an Instagram & Shopify and drop prints, I may look at doing the same for artists but without the sh*tty attitude. Trust takes years to build as he rightly said but is broken in minutes. 

I'll leave it there but beware of GP in future. 

[jsher]

Of course! I agree but didn't know if everybody would appreciate a mile long post! Hopefully you can see below I kept my cool and tried to reason with him to keep the White print. There are no terms of sale on the site stating you may only buy one of each edition.

I can only encourage people to speak out about it respectfully with the artists who may not beware when a gallery behaves improperly.

Received a refund text from Shopify moments before the email.

Full thread below (I have changed names to initials):

GP <[e-mail]>
Tue 09/06/2020 08:48
hi

we have oversold the black Nuno glove and crown print, your one of our last orders on it and you bought a white so we going to have to refund the black one.

sorry

kind regards

GP

-----

JS
Tue 09/06/2020 08:54
Hi GP,

That is incredibly disappointing. May I ask how this has happened? I don't believe I should be penalised and lose my order because I managed to get both?

Also - I was almost certainly one of the earlier orders as when I had authorised payment they were still available, I had the link ready as it went live and checked out with Shopify.

I contacted GP twice to enquire about pre-orders and never heard back as I was keen to get one of each.

Incredibly disappointed to hear this and to be refunded without consultation.

First time ordering from GP and I would have expected better.

JS

-----

JS
Tue 09/06/2020 10:04
Hi Giancarlo,

Is there no possibility to extend the release to say 55 editions to cover those oversold who have now lost their order? I am incredibly disappointed and would like to hope this can somehow be rectified. Hopefully a solution can be found?

Thanks,
JS

-----

hi

sometimes you make simple mistakes (human error) I put the white quantity on black and black on white.

but, we would have cancelled one of your orders anyway for buying 2.

we don't need to justify that to you or anyone else, its the law of the land, if I want to cancel an order I can.

after reading your comments on UUA I am going to refund the black and offer it to one of the tons of emails I have from people who missed out.

your comments were highlighted by another collector, we cancelled his black print but offered a white as he knows how to write an email and not go crying on an art forum.

you can cry customer service but things work both ways.

GP

-----

Hi GP,

I understand that it was a mistake, at no point have I made negative comments about you.

I am incredibly disappointed that you feel this way and have taken the incredibly irresponsible decision to cancel my orders which were bought in good faith from you.

I simply reached out to the guys on UAA for advice and have no negative feelings towards GP.

I have also spoken with Nuno and this reflects badly upon him and his talent to be dealing with someone as unprofessional who cancels orders without proper grounds to do so.

Please note, I did write an email to you and I simple spoke to the forum for advice and to see if this happened to anyone else.

I am incredibly disappointed that you have chosen to do this and restrict Nuno's work from somebody who is passionate about the work he produces. As a gate-keeper to his success this is not proper conduct.

I would appreciate that you change your mind on this matter and we can continue, I would love [to] continue buying from GP and supporting your talented artists.

To then refund the White print which I ordered out of spite is incredibly unprofessional.

I hope you consider the way this has played out for both the relationship with myself, Nuno and the reputation of GP.

Best,
JS

-----

Already sold it to someone else

Unfortunately for you I have a relationship with Nuno going back years and helped him a lot

I know he won’t doubt us for a second, as I know too for all artists we deal with

They trust us, as that’s gained over years!

We are not a corporate company, we don’t try to be. We work on my reasoning right or wrong!

If I want to refund I can and will

GP.

-----

It is such a shame that you choose to behave this way.

Corporate or not, this is no way to run a business.

Yes, artists may trust you but they also tie their personal brand, their talent and hard work to the Graffiti Prints name which is a shame when it is ran by somebody with such an evident disregard for what is proper behaviour.

Thank you for refunding all orders, I will expect the money from all these refunded orders back in my account ASAP or I will be taking legal action.

I will seek advice and file a formal complaint with the relevant bodies in due course.

I sincerely hope you learn to run a business properly at some time in the near future.

JS

[tab1]

Just imagining him sitting at his desk In character as dr evil From Austin powers counting cash whilst Whilst laughing reading these posts .
If your not in the vip group unfortunately tough luck , regular buyers are reliable for cash flow for a business That can change on a whim.
Also these desperate buyers fund the vault sales , strategic marketing
You can not compare to a normal situation and expect normal standards of customer care when dealing with a limited company , owners are free to chose how they run their business.

[JL Broooks]

If you take the fight to the streets..it will always get messy.

[Express Post]

Thanks for sharing.

This can't be fixed. Gotta pick ur battles better next time. If the art is an instant sellout and the work is desirable, just suck it up and take it up the ass. Better something than nothing. If the artwork sits, then you can be assertive cuz ur doing the gallery a favour by moving unwanted product.

Looks like it got out of hand when you started posting. Plus someone on here was a snitch.

Chalk it up as learning.

Next time buy under another name with different address. Change your ip too.

Ask master bob for guidance how they get their GP fix. They are veterans when it comes to being exiled on ban island.

Jun 9, 2020 14:10:28 GMT 1 jsher said:

Of course! I agree but didn't know if everybody would appreciate a mile long post! Hopefully you can see below I kept my cool and tried to reason with him to keep the White print. There are no terms of sale on the site stating you may only buy one of each edition.

I can only encourage people to speak out about it respectfully with the artists who may not beware when a gallery behaves improperly.

Received a refund text from Shopify moments before the email.

Full thread below (I have changed names to initials):

GP <[e-mail]>
Tue 09/06/2020 08:48
hi

we have oversold the black Nuno glove and crown print, your one of our last orders on it and you bought a white so we going to have to refund the black one.

sorry

kind regards

GP

-----

JS
Tue 09/06/2020 08:54
Hi GP,

That is incredibly disappointing. May I ask how this has happened? I don't believe I should be penalised and lose my order because I managed to get both?

Also - I was almost certainly one of the earlier orders as when I had authorised payment they were still available, I had the link ready as it went live and checked out with Shopify.

I contacted GP twice to enquire about pre-orders and never heard back as I was keen to get one of each.

Incredibly disappointed to hear this and to be refunded without consultation.

First time ordering from GP and I would have expected better.

JS

-----

JS
Tue 09/06/2020 10:04
Hi Giancarlo,

Is there no possibility to extend the release to say 55 editions to cover those oversold who have now lost their order? I am incredibly disappointed and would like to hope this can somehow be rectified. Hopefully a solution can be found?

Thanks,
JS

-----

hi

sometimes you make simple mistakes (human error) I put the white quantity on black and black on white.

but, we would have cancelled one of your orders anyway for buying 2.

we don't need to justify that to you or anyone else, its the law of the land, if I want to cancel an order I can.

after reading your comments on UUA I am going to refund the black and offer it to one of the tons of emails I have from people who missed out.

your comments were highlighted by another collector, we cancelled his black print but offered a white as he knows how to write an email and not go crying on an art forum.

you can cry customer service but things work both ways.

GP

-----

Hi GP,

I understand that it was a mistake, at no point have I made negative comments about you.

I am incredibly disappointed that you feel this way and have taken the incredibly irresponsible decision to cancel my orders which were bought in good faith from you.

I simply reached out to the guys on UAA for advice and have no negative feelings towards GP.

I have also spoken with Nuno and this reflects badly upon him and his talent to be dealing with someone as unprofessional who cancels orders without proper grounds to do so.

Please note, I did write an email to you and I simple spoke to the forum for advice and to see if this happened to anyone else.

I am incredibly disappointed that you have chosen to do this and restrict Nuno's work from somebody who is passionate about the work he produces. As a gate-keeper to his success this is not proper conduct.

I would appreciate that you change your mind on this matter and we can continue, I would love [to] continue buying from GP and supporting your talented artists.

To then refund the White print which I ordered out of spite is incredibly unprofessional.

I hope you consider the way this has played out for both the relationship with myself, Nuno and the reputation of GP.

Best,
JS

-----

Already sold it to someone else

Unfortunately for you I have a relationship with Nuno going back years and helped him a lot

I know he won’t doubt us for a second, as I know too for all artists we deal with

They trust us, as that’s gained over years!

We are not a corporate company, we don’t try to be. We work on my reasoning right or wrong!

If I want to refund I can and will

GP.

-----

It is such a shame that you choose to behave this way.

Corporate or not, this is no way to run a business.

Yes, artists may trust you but they also tie their personal brand, their talent and hard work to the Graffiti Prints name which is a shame when it is ran by somebody with such an evident disregard for what is proper behaviour.

Thank you for refunding all orders, I will expect the money from all these refunded orders back in my account ASAP or I will be taking legal action.

I will seek advice and file a formal complaint with the relevant bodies in due course.

I sincerely hope you learn to run a business properly at some time in the near future.

JS

[beicoblack]

Jun 9, 2020 14:54:40 GMT 1 Express Post said:

Thanks for sharing.

This can't be fixed.

Looks like it got out of hand when you started posting. Plus someone on here was a snitch.

Chalk it up as learning.

Next time buy under another name with different address. Change your ip too.

Ask master bob for guidance how they get their GP fix. They are veterans when it comes to being exiled on ban island.

Jun 9, 2020 14:10:28 GMT 1 jsher said:

Of course! I agree but didn't know if everybody would appreciate a mile long post! Hopefully you can see below I kept my cool and tried to reason with him to keep the White print. There are no terms of sale on the site stating you may only buy one of each edition.

I can only encourage people to speak out about it respectfully with the artists who may not beware when a gallery behaves improperly.

Received a refund text from Shopify moments before the email.

Full thread below (I have changed names to initials):

He might be right by law but its a bit shady by GP to be honest.  
Could at least offer one of the Nuno mini prints as a gift for your disappointment.

[Express Post]

Goodwill went out the door when they started posting on here.

Buyer got their money back, and nobody lost their lives. That's a good day in my books.

Jun 9, 2020 15:08:17 GMT 1 beicoblack said:

Jun 9, 2020 14:54:40 GMT 1 Express Post said:

Thanks for sharing.

This can't be fixed.

Looks like it got out of hand when you started posting. Plus someone on here was a snitch.

Chalk it up as learning.

Next time buy under another name with different address. Change your ip too.

Ask master bob for guidance how they get their GP fix. They are veterans when it comes to being exiled on ban island.

He might be right by law but its a bit shady by GP to be honest.  
Could at least offer one of the Nuno mini prints as a gift for your disappointment.

[Daylight Robber]

Jun 9, 2020 15:13:38 GMT 1 Express Post said:

Goodwill went out the door when they started posting on here.

Buyer got their money back, and nobody lost their lives. That's a good day in my books.

Jun 9, 2020 15:08:17 GMT 1 beicoblack said:

He might be right by law but its a bit shady by GP to be honest.  
Could at least offer one of the Nuno mini prints as a gift for your disappointment.

There was no goodwill from the off. The state of the 1st email, sent to a paying customer! Lacking the courtesy of addressing them in person or even bothering with the effort of using a 'Shift Key'. It's shitty customer service considering a couple of days ago they were happy to take +£500 from the OP.

It's indicative of what they think of every other sucker happy to hand over their hard earned. No time for that kind of shit.

[Express Post]

GP got a long line of buyers regardless.

If people want a piece of the action, gotta toe the line I'm afraid.

More drops comin up, so just look forward to that.

Jun 9, 2020 15:29:49 GMT 1 Daylight Robber said:

Jun 9, 2020 15:13:38 GMT 1 Express Post said:

Goodwill went out the door when they started posting on here.

Buyer got their money back, and nobody lost their lives. That's a good day in my books.

There was no goodwill from the off. The state of the 1st email, sent to a paying customer! Lacking the courtesy of addressing them in person or even bothering with the effort of using a 'Shift Key'. It'ss**tty customer service considering a couple of days ago they were happy to take +£500 from the OP.

It's indicative of what they think of every other sucker happy to hand over their hard earned. No time for that kind ofs**t.

[Poster Bob]

I do have to laugh at all of these millienials and their delusional expectations of customer service

[Express Post]

Mom and pop never said no to them.

Jun 9, 2020 15:34:41 GMT 1 Poster Bob said:

I do have to laugh at all of these millienials and their delusional expectations of customer service

[drip]

Jun 9, 2020 15:34:41 GMT 1 Poster Bob said:

I do have to laugh at all of these millienials and their delusional expectations of customer service

This just made me ROFL.

+1

[The Observer]

If anyone missed out on the Fanakapan canvas for 5k gbp, dm me. I have a canvas about the same size for much less.

[jsher]

Interesting thoughts...

1) I posted on here respectfully (no cursing, no anger) to see if anybody else had the same issue. This is a community so figured it a good place to ask.

2) I have zero obligation of "goodwill" toward GP after having spent £550 with them in the space of 24 hours. (Not that posting on a forum for advice goes against that anyway)

3)

Buyer got their money back, and nobody lost their lives. That's a good day in my books.

Agreed, if I get the money back, disappointment doesn't hurt.
I waited and saved to buy some Nuno pieces and to support him as an artist. I had even marked out the walls with tape where the prints were going when I bought them.

I'll spend the money elsewhere, someone else will enjoy the Nuno.

4)

I do have to laugh at all of these millienials and their delusional expectations of customer service

I have worked in Sales & Marketing since leaving uni, with 3 of those years spent at Rolls-Royce Motor Cars. There are no shortage of millionaires nor demand for a £450,000 car but does that allow you to treat customers like sh*t? Nope. If you want to have a business with a good reputation and loyal customers, treat people well it - isn't rocket science.

Behind all these rules and politics, art is there to showcase talent and bring us all some happiness - why laden it down with this sh*t?

Lessons learnt!

[tranito]

Let's not forget the entitled customers GP has to deal with on a daily basis, let alone the hypocrite ones who will act like saints until they have the print they want only to put it on eBay the day it is in hands.. years of that and let me tell you customer service takes a whole different meaning on the other side of the fence..

[Daylight Robber]

Generation X here, wondering why anyone would hand over their money to an arsehole, for anything. Even if you feel like you've got to have whatever it is they're selling. Have some dignity FFS.

No one should have to apologise for expecting good customer service. In the same respect if anyone would rather be treated like a mug I guess that's their prerogative.

[jsher]

Jun 9, 2020 15:59:11 GMT 1 tranito said:

Let's not forget the entitled customers GP has to deal with on a daily basis, let alone the hypocrite ones who will act like saints until they have the print they want only to put it on eBay the day it is in hands.. years of that and let me tell you customer service takes a whole different meaning on the other side of the fence..

I hear this, I know for a fact GP will get angry, aggressive emails especially around drop days which they don't deserve. Hence my effort to be polite and respectful.

That said, don't let the people who behave badly then influence the way you treat people who had the hopes to one day spend their savings with you on prints and originals! 

[beicoblack]

Jun 9, 2020 15:13:38 GMT 1 Express Post said:

Goodwill went out the door when they started posting on here.

Buyer got their money back, and nobody lost their lives. That's a good day in my books.

Jun 9, 2020 15:08:17 GMT 1 beicoblack said:

He might be right by law but its a bit shady by GP to be honest.  
Could at least offer one of the Nuno mini prints as a gift for your disappointment.

Agreed. Definitely not clever to post this over here.

[jsher]

Imagine being scared of asking a question about a refund/gallery. Madness. Guess these f*cked up constructs of the art world are what makes it fun...

[irl1]

Jun 9, 2020 16:18:51 GMT 1 jsher said:

Imagine being scared of asking a question about a refund/gallery. Madness. Guess these f*cked up constructs of the art world are what makes it fun...

Customer service is everything in a business, full stop!

Don't mind what hillbilly Bob says, bet he's the biggest ass kisser in the business when it comes to Gallery buying. 

He kisses so much ass he cleans his tongue with toilet roll 

[tab1]

Jun 9, 2020 15:08:17 GMT 1 beicoblack said:

Jun 9, 2020 14:54:40 GMT 1 Express Post said:

Thanks for sharing.

This can't be fixed.

Looks like it got out of hand when you started posting. Plus someone on here was a snitch.

Chalk it up as learning.

Next time buy under another name with different address. Change your ip too.

Ask master bob for guidance how they get their GP fix. They are veterans when it comes to being exiled on ban island.

He might be right by law but its a bit shady by GP to be honest.  
Could at least offer one of the Nuno mini prints as a gift for your disappointment.

Why , when can sell
For cash?

[tab1]

Jun 9, 2020 16:06:25 GMT 1 jsher said:

Jun 9, 2020 15:59:11 GMT 1 tranito said:

Let's not forget the entitled customers GP has to deal with on a daily basis, let alone the hypocrite ones who will act like saints until they have the print they want only to put it on eBay the day it is in hands.. years of that and let me tell you customer service takes a whole different meaning on the other side of the fence..

I hear this, I know for a fact GP will get angry, aggressive emails especially around drop days which they don't deserve. Hence my effort to be polite and respectful.

That said, don't let the people who behave badly then influence the way you treat people who had the hopes to one day spend their savings with you on prints and originals! 

And where did that get you?
You are on the banned list now
Maybe when some of these hot artists leaves his business and finds other representatives he may treat his customers with some decency .
There will be multiple reprints . Variations of editions , special editions , mini editions to come of the same image, do not worry , just have patience

[jsher]

Jun 9, 2020 18:23:40 GMT 1 tab1 said:

Jun 9, 2020 16:06:25 GMT 1 jsher said:

I hear this, I know for a fact GP will get angry, aggressive emails especially around drop days which they don't deserve. Hence my effort to be polite and respectful.

That said, don't let the people who behave badly then influence the way you treat people who had the hopes to one day spend their savings with you on prints and originals! 

And where did that get you?
You are on the banned list now
Maybe when some of these hot artists leaves his business and finds other representatives he may treat his customers with some decency .
There will be multiple reprints . Variations of editions , special editions , mini editions to come of the same image, do not worry , just have patience

I agree with you, I am the one losing out here. Other prints will come, though I refuse to fund GP.
That said I have spoken to Nuno about it who seemed rightfully disappointed yet also tied to GP who helped him build his career. Unfortunately I doubt the artists will walk away from GP.

Artists entrust the sale of their work to gallerists because it saves them all this hassle. It works both ways when the gatekeeper to your work and talent behaves abhorrently. 

Cancelling an order because of an error is understandable, even if badly handled. Cancelling one out of spite is sheer abuse of the power entrusted by the artist. To then cancel a charity donation adds insult to injury. 

[tab1]

Jun 9, 2020 18:34:32 GMT 1 jsher said:

Jun 9, 2020 18:23:40 GMT 1 tab1 said:

And where did that get you?
You are on the banned list now
Maybe when some of these hot artists leaves his business and finds other representatives he may treat his customers with some decency .
There will be multiple reprints . Variations of editions , special editions , mini editions to come of the same image, do not worry , just have patience

I agree with you, I am the one losing out here. Other prints will come, though I refuse to fund GP.
That said I have spoken to Nuno about it who seemed rightfully disappointed yet also tied to GP who helped him build his career. Unfortunately I doubt the artists will walk away from GP.

Artists entrust the sale of their work to gallerists because it saves them all this hassle. It works both ways when the gatekeeper to your work and talent behaves abhorrently. 

Cancelling an order because of an error is understandable, even if badly handled. Cancelling one out of spite is sheer abuse of the power entrusted by the artist. To then cancel a charity donation adds insult to injury. 

Not like you missed out on the next banksy ,Most of the artists pumped there have not amounted to much , Sandra chevier,dot dot dot , kunstrasen , have a brief period of hype , the art is fun and good but generally a lot of hype around flipping and profits to be made , just check eBay after a release , but even these sales are slowing down now ,just take your time to look through the catalogue of artists .
Try reaching out to the artist , he should receive a certain amount of the edition

[Express Post]

Try asking for a commission from Nuno since ur in touch with the guy. Worth a shot since u got nuthin to lose. Then you'll be directly supporting the artist.

Jun 9, 2020 18:34:32 GMT 1 jsher said:

Jun 9, 2020 18:23:40 GMT 1 tab1 said:

And where did that get you?
You are on the banned list now
Maybe when some of these hot artists leaves his business and finds other representatives he may treat his customers with some decency .
There will be multiple reprints . Variations of editions , special editions , mini editions to come of the same image, do not worry , just have patience

I agree with you, I am the one losing out here. Other prints will come, though I refuse to fund GP.
That said I have spoken to Nuno about it who seemed rightfully disappointed yet also tied to GP who helped him build his career. Unfortunately I doubt the artists will walk away from GP.

Artists entrust the sale of their work to gallerists because it saves them all this hassle. It works both ways when the gatekeeper to your work and talent behaves abhorrently. 

Cancelling an order because of an error is understandable, even if badly handled. Cancelling one out of spite is sheer abuse of the power entrusted by the artist. To then cancel a charity donation adds insult to injury. 

[mrizzle]

Again, sorry for the cross posting but I’m just so damn happy to have finally got my first Nuno Viegas piece. I absolutely love it!! Here’s the white edition and I’ve tried hard to capture some representative images.

[jsher]

Following more sh*tty emails from Giancarlo at GP he informs me he accidentally sent someone two prints, the second is on eBay with money going to charity for anyone who missed out!

"I have been in retail for 30 years" he informs me, having set the wrong quantity on a product, sending two £250 prints to someone by mistake and treating customers like sh*t. Clearly he hasn't learnt much in 30 years 

www.ebay.co.uk/itm/Nuno-viegas-Glove-and-Crown-Charity-Race-Equality-Foundation/353103724056?hash=item52369f3e18:g:3OEAAOSwpNRe4h5y

Glad the money will go to charity at least.

[NYart]

Gotta side with GP on this one. His logic was sound canceling your first one, oversells are an accident, you weren’t being punished, he was trying to be as fair as possible. Why cancel an individuals only print when you grabbed two?

You weren’t aggressive or overtly offensive in your emails, but saying your ‘disappointed’ and ‘expected better’ can certainly put someone on the defensive. Not unreasonable to see him to take it personally.