[student42]

Torn, like the print, but have had very bad experiences with Laminate.

Just out of curiosity, what the heck is Laminate doing to attract artists such as yourself. Seems easier/better to avoid them and go with someone with a better reputation and customer service.

[snik]

I find Laminate very professional, to be included in a list of artists who have released prints with them such as RONE, Hush, Meggs, David Walker, Tom French - It is an honour.

[11]

Snik is an excellent artist and laminate do produce some good stuff so bound to be first class BUT I'm STILL waiting for my Faile box - it's been so long it's only when threads like this pop-up that I remember I need to chase them...again

[student42]

Jul 8, 2013 16:46:43 GMT 1 snik said:

I find Laminate very professional, to be included in a list of artists who have released prints with them such as RONE, Hush, Meggs, David Walker, Tom French - It is an honour.

I know a lot of really good artists have worked with them, so that is why I asked. I was just curious what the attraction of Laminate was from the artist's point of view since Laminate gets so many good ones. 

I am glad to hear that they treat artists with respect and professionalism. They have improved the quality of their prints dramatically since they first started.

Now if only they would treat their customers with the same respect and professionalism I would order from them with out thinking twice about it. 

Good luck with the print sales snik. She's a beaut. 

[Wenters]

Sorry to be a damp squib but I paid for an order at the beginning of December 2012 and still have not received anything.....all I get is a promise that it will ship next month....and then next month....and then next month......this is basically theft.

Also - I should have learnt my lesson as I have ordered from them previously and had similar issues.

BUYER BEWARE YOU HAVE BEEN WARNED

[snik]

I have had a good chat with john about this, and been assured this won't be the case. Obviously I cant promise 100% as it is not me producing them, but I would hate to think a reputation spoils this release...

[sin]

Laminate SUCKS. I too took a chance last year and have received NOTHING, requested a refund, was promised a refund and NOTHING. BUYER BEWARE. ARTIST BEWARE.

While you as the artist may get what you bargained for we as the customer have been consistently screwed and I only wish I was on the other side of the pond so I could show up in person to make my point.

[Happy Shopper]

I won't hold my breath for these to be printed, signed and sent out !

Like others I ordered from them about 7 months ago, and am still waiting... and in that time they responded once to an email and never again.

[sin]

finally... after asking a number of times (3 or 4) I got a refund.
So while im still not every buying from them at least im not out the money.

[randomname]

For anyone having issues with Laminate, personally I would complain on their Facebook page. Businesses tend to be a bit more responsive when you complain in public.

www.facebook.com/pages/LAMINATE-media/192799071287?fref=ts

Also, with the way they sell prints before they're signed and printed, it's possible the hold up is on the artist's end and out of their control.

[sin]

the guys at 1x run presell and their turn around is 10x better IMHO

[Deleted]

I purchased the hush print, took ages to turn up and never received the magazine. I flipped the print anyways which was the only reason I bought it.

[Wenters]

Jul 8, 2013 17:14:22 GMT 1 snik said:

I have had a good chat with john about this, and been assured this won't be the case. Obviously I cant promise 100% as it is not me producing them, but I would hate to think a reputation spoils this release...

Apologies for slightly ruining your announcement but you are as responsible as the publisher when it comes to a release whether you like it or not and despite what promises they make you so maybe best to ensure your house is in order as I'm sure your prints will be popular!

They should complete all outstanding orders before they sell anything further......you don't get this kind of crap when you buy a print from SAN or 1xRun or Tiny Showcase or any of the other smaller outfits.

Laminate fail to deliver & fail to communicate....they do not have a phone number etc and hide behind emails for months at a time.

However it was really easy to find out where they are and if I don't get my order soon I'll pop along with some coffee & cupcakes to see if we can't sort it out face to face (minus the coffee & cupcakes).

[DameHoracia]

Jul 8, 2013 17:11:25 GMT 1 Wenters said:

Sorry to be a damp squib but I paid for an order at the beginning of December 2012 and still have not received anything.....all I get is a promise that it will ship next month....and then next month....and then next month......this is basically theft.

Also - I should have learnt my lesson as I have ordered from them previously and had similar issues.

BUYER BEWARE YOU HAVE BEEN WARNED

Hope this link works.

More info

[monkeyface]

I have bought from Laminate Media 3 times, the first 2 orders were late by weeks and months not days and i was ignored everytime i asked when i would receive my orders. They never contacted me first to let me know there had been a delay and never gave me a straight answer.

The 3rd order i received a refund after asking repeatedly and if i actually got a reply they always said that i would recieve my refund at the end of the week, this went on for several weeks.
I was a repeat customer because if you actually receive what you order you will find the quality really good but their customer service is some of the worst you will ever experience.

[danmuppet]

Good luck snik. Looks like you are taking a massive gamble. Why not get your mate John to come on here and explain himself. Just an idea.

[mrunholy]

Last order from laminate took 2 months longer than expected and never replied to my 3-4 email inquires. I told myself never again so gonna have to pass.

[sohohoho]

So you're working with them because you like the look of your name up in lights with the other artists that have worked with them? It's the same attraction that leads to artists working with the likes of Jason Zenga, Daniel Lahoda etc. Don't do it snik. This is a project you could easily make your own and be just as successful, if not more. Laminate are a joke, end of.

[Dibbs 45]

Good Luck Snik. Perhaps they have got you on board to try and get back all the customers they have lost, and to entice new ones without any foreknowledge of the company. Quality goods but the service sucks. After the numerous threads about Laminate, they should really put something on the forum to explain, otherwise people will not be prepared to gamble again on them. Quality of work and service is what people want.

[mj]

In the same boat as wenters, since Dec last year I am chasing them for my Faile. Any good business should fulfill back orders first or give a refund. I paid by paypay and the claim back time has expired, so I hope john is reading this and act on it.

Few of you had good dealing so I say u were lucky, because you got what you paid for I bet theirs has many bad deals still pending.

[Wenters]

For clarity incase 'J.Oke' (I kid you not his name is John Oke) is reading.....I do not want a refund I want the order fulfilled as promised.

I will then NEVER buy from the company again.

Snik - do the project on your own and take 100% of the profit!

[bankside]

They look great but I'm going to pass on what I have read !!! Shame

[kel]

I can only concur what many have already said on this thread.

Laminate are without doubt the biggest joke of a company I have had the misfortune of dealing with. Seems their company model is get a customer take their money and let them stew for several months. Never any updates from them I have never known anyone have a smooth transaction with them.

Good luck Snik you might need it.

[Skippy]

thck thck thck click click thck...........click click..thck thck.......click click..thck thck......thck thck thck click click thckthck thck thck click click thckthck thck thck click click thckthck thck thck click click thckclick. thckthck thck thck click click...thckthck thck thck click click...thck thck click click thckthck thck thck click click thckthck thck thck thck click click thckthck thck thck click click thckthck thck ......click......"


Whats That Skippy? .....Your're saying Congrats Snik this work is Ripper !! Top draw !! Its a shame about the comments  over  the house your're using. It stands out like the dogs balls that there's been major issues with these guys and a lot of folks are cracking a fat over the dealings with them. Regarding you works - real belters ...Good On Ya !!

[Monky]

I too concur with the poor customer service form laminate. I ordered a Rone print at the beginning of the year and have heard nada, nothing, f-all in that time and I have not received anything either!

[Wenters]

More people having the same problems on the artchival forum

[anarquee]

wrong link

[student42]

.

[Warm Gun]

Blimey, I won't ever be buying from these clowns!

They sound shocking!

[ksn]

Wanted to add my experience here as well. My first print from them was by Amy Sol, arrived late and damaged, printed on horrible paper with the tacky "LAMINATE MOST WANTED" printed in bold black caps at the bottom. I did get a replacement but had to pay for international return shipping (from the US).

Gave them another shot with their Handiedan release when I heard they switched printers. Must be close to an year now and I have not received anything. It's been so long, I can't even remember exactly what it was that I ordered (print, postcards or something similar).