[hypebeast]

Massive print. Beautiful in the flesh. Absolutely love mine... Worth every penny of your asking price. GLWTS

[saint]

Thanks.

[saint]

Price change to £550 which seems to be closer to the mark.

[Shoot Again]

vantagepointradio.com/portfolio/detail/episode-77-seth-globepainter/

[kbfrombk]

Mar 30, 2017 12:14:08 GMT 1 kbfrombk said:

Dopeness.

OK So I'm hoping you wise and kind creatures might be of some assistance to me in this pickle I find myself in, seemingly worsening with every turn.

I bought this print and was excited to receive it. After about 5-6 days I finally had a chance to open the tube and unroll the print before loading it into my flat file.

As I unrolled, I noticed something worrisome. The craft paper accompanying the print had noticeable furls in it. As the unrolling went on, the furling worsened and I came to see it was all over the edges of the print, clearly damaged. Inspecting the tube carefully, no dents whatsoever were found. The tube was in perfect condition, the print, sadly, far from it.

Pix attached*






I then contacted Nicolas at AGENCE SIX PM. The response should have set red flags immediately, but my calmer nature prevailed and I took the red pill. He responded that there were two options:

We have two solutions :

1 - Our paper is 100% cotton, so a good framer can easily catch up this

2 - We can send us back the print

Now of course after dropping over $500 only to receive this mangled paper, I'm sure most would empathize, I wasn't in a rush to pay even more to a framer to repair it (especially, being a large sized print, that framing cost would be prohibitive in the immediate future).

So I chose the other option.  Send it back.  I emailed asking for a return label.  I was told no.  I was told that I was lucky to even be offered a refund because:

Like we put on the sale page : Prints damage in the mail will be replaced when possible or refunded once the damaged item has been returned.

I quipped in reply, that this print was not damaged in the mail but instead damaged during the course of packaging, clearly.  No answer from them on that issue.

I paid $47 to mail this ruined print back to France via USPS.  As I'm sure many are well aware, USPS is also fun.  Tracking shows only that the print was routed back to Brooklyn and delivered. After retrieving the tube from my old address and bringing it back to USPS, I got a chuckle and a nod, and the lady said she would send it back out that day, and that all documentation I had originally attached, was valid and correct. To date the only recent tracking status is of that erroneous Bklyn delivery.  After that, there's not been a peep. Nor a ping.

That was about 3 weeks ago.

Nicolas nor Guillaume said they received the tube.  I assume the tube is in outer space by this time.

Unfortunately so is the $580 I have sucked into this stupid print to date.

I was going to warn them before putting them on blast but decided why bother, and just go ahead without it.

These guys have been swine from the get.  I understand I'm most likely just "beat, sorry brah" status, but still felt compelled that I should at least give a warning notice to the gents and ladies of UAA.  Aside from that if anyone does have any helpful ideas for me, I'd love to hear them.

Several of you know from our friendly, positive past dealings, that issues like these are not what I'm accustomed to; certainly the remedy of any such issue would be paramount.

Definitely has put a sour, rotten taste in my mouth.

[Happy Shopper]

Jul 5, 2017 16:41:23 GMT 1 kbfrombk said:

That was about 3 weeks ago.

Nicolas nor Guillaume said they received the tube.  I assume the tube is in outer space by this time.

Unfortunately so is the $580 I have sucked into this stupid print to date.

1. 3 Weeks isn't long from US to Europe with USPS... Hold tight, it will probably turn up.
2. It might have been better to ask if you could have just destroyed the damaged print, and sent them proof. Especially as you're in the US, and postage is costly.
3. They should have paid for the postage (but that's the least of the problems)

[kbfrombk]

Agreed with 1-3 thank you!

Holding status confirmed. Pray~

[mla]

Did you insure the print when you shipped back to France?

Beyond that, assuming you paid with credit card you could attempt a chargeback. I'm not sure why they had you ship back an unsaleable print anyways. A thorough destruction is generally the best option for everyone involved.

[natstan]

From your description, it sure sounds like they don't put customers first. All they need to do is to ask you to tear it up and send them a pic for a refund to you and then write this ed off. What are they waiting to do with the returned damaged print anyway? What, are they gonna send it to a conservator to repair it and then sell it on at market value (not that I think it's worth that much more than retail anyway). It's still fundamentally a damaged (and worthless) print no matter what you do to it.

[spirit]

Whenever you send something high value through the post you need to make sure it is insured. If the tracking comes to a dead end and the print is not delivered/lost in the post (as sometimes happens) then you claim on the insurance.

While the gallery could certainly have dealt with this better, and destroying the print is the usual course of action in this scenario, insuring it when you posted it is down to you I'm afraid.

And for future reference, don't just insure it with anyone - most of the major postal services/couriers have small print which states that works of art are excluded from the policy - which people often only find out once they try and make a claim and are refused...

Regardless, I'm sorry you had this experience.

[ca]

wah seems like they really dropped the ball on this one, I'd continue putting pressure. The print is significantly damaged, it's not like you could pull a fast one on them and resell it.

[kbfrombk]

mla I filed a chargeback with my card/bank, thank you! Might be dicy though with the USPS fckup in return shipping. I know I marked value as $20 (since, it was a turd, after all), but not sure if that clicks on the insurance too, or whether there's a default base insured amount.

At the end of the week I'll shoot Agence another email letting them know they're on blast here, and about the chargeback.

Hopes are not high.

Thanks for the cheers though everyone.

[kbfrombk]

@delloy I would look. Soon!

And thank you!

[kbfrombk]

Curveball saga continues update!

Spoke to USPS Int'l Division on the phone. Just so happens the tube was delivered this morning, according to his screen! Since it had originally been marked as delivered in Brooklyn, the updates on my side of the screen ended there; but he emailed me his screen with the delivery confirmed, and I'm elated and impressed with USPS: redeemed!

Emailed the guys at A6 -- hope to have a resolution within days. Fingers crossed.

[kbfrombk]

Refunded. Finally!

[ca]

Jul 25, 2017 15:54:01 GMT 1 kbfrombk said:

Refunded. Finally!

glad to hear they finally got their head out of their a$$

[saint]

Not for sale anymore as I'm gonna frame it instead. 

[nighthawk]

That's a lovely print! you should keep it

[saint]

Sept 5, 2017 14:07:35 GMT 1 nighthawk said:

That's a lovely print! you should keep it

Actually the more I look at the picture the more I want to. 

[detail]

There was one of these on EBay for ages at £300, it finally sold about 3 days ago after sitting there for weeks.

[saint]

I hadnt seen that, but you're quite right thanks.

That makes it easy then, I'll keep it as its a lovely print and I wouldn't sell for that.

[redbirds]

Hadn't seen eBay one or I would purchased ..I'd keep it as well ...love this print

[sfnyc]

Sept 5, 2017 16:38:34 GMT 1 detail said:

There was one of these on EBay for ages at £300, it finally sold about 3 days ago after sitting there for weeks.

I m the one who bought it . Too good of a price to pass!

[redbirds]

Sept 5, 2017 18:49:15 GMT 1 sfnyc said:

Sept 5, 2017 16:38:34 GMT 1 detail said:

There was one of these on EBay for ages at £300, it finally sold about 3 days ago after sitting there for weeks.

I m the one who bought it . Too good of a price to pass!

Haha dam you ! great purchase ..print makes me smile every time see it ...can't ask for much more ..

[caruso]

Which one was that? I'm curious as to which one has the power to make you smile. That's the real power of art in my opinion, generate emotions.

[caruso]

Oh Enter the Vortex. I see.

[rr]

Sept 5, 2017 16:38:34 GMT 1 detail said:

There was one of these on EBay for ages at £300, it finally sold about 3 days ago after sitting there for weeks.

It was fake as hell, I actually reported it to ebay weeks ago.
it was signed a different year (he wrote 2016 while the print is 2015 written in roman numbers XV) and dimensions were wrong.
That guy sells a lot cheaper but he signs the prints, as long as they're all different from artist ones.

[sfnyc]

Sept 6, 2017 6:35:25 GMT 1 rr said:

Sept 5, 2017 16:38:34 GMT 1 detail said:

There was one of these on EBay for ages at £300, it finally sold about 3 days ago after sitting there for weeks.

It was fake as hell, I actually reported it to ebay weeks ago.
it was signed a different year (he wrote 2016 while the print is 2015 written in roman numbers XV) and dimensions were wrong.
That guy sells a lot cheaper but he signs the prints, as long as they're all different from artist ones.

Thanks for pointing that out. Will post it here when I receive it to verify its details. Sometimes sellers are lazy and simply write the wrong infos from memory. I got paypal protection in any case right?

[PS]

Sept 6, 2017 15:17:53 GMT 1 sfnyc said:

Sept 6, 2017 6:35:25 GMT 1 rr said:

It was fake as hell, I actually reported it to ebay weeks ago.
it was signed a different year (he wrote 2016 while the print is 2015 written in roman numbers XV) and dimensions were wrong.
That guy sells a lot cheaper but he signs the prints, as long as they're all different from artist ones.

Thanks for pointing that out. Will post it here when I receive it to verify its details. Sometimes sellers are lazy and simply write the wrong infos from memory. I got paypal protection in any case right?

The Seth Enter the vortex I can see on completed listings on eBay looks fine to me, I wouldn't worry about it being a fake, I think you have a good buy there.

[sfnyc]

Sept 6, 2017 15:24:48 GMT 1 PS said:

Sept 6, 2017 15:17:53 GMT 1 sfnyc said:

Thanks for pointing that out. Will post it here when I receive it to verify its details. Sometimes sellers are lazy and simply write the wrong infos from memory. I got paypal protection in any case right?

The Seth Enter the vortex I can see on completed listings on eBay looks fine to me, I wouldn't worry about it being a fake, I think you have a good buy there.

May the force be with you!