[moff]

I took my Nick Walker Hani Cap to the framers at last to have it float mounted.

Went to pick it up and one of the edges has come unstuck.

I took it straight back in and he said he will have it done by the end of the day

One hour later I had a very sheepish framer on the phone saying he had put a hole in my print.

Keeping my anger inside I told the framer I would have to call him later.

After 24 hours cooling off I called him back and he offered to replace the print.

I sent an email to Nick Walker explaining my nightmare and Jacqueline replied the same day.

The print has long sold out and I thought there was no chance replacing it.

I can not explain how helpful they were and how nice it is to deal with real people.

I received an AP from nick at cost of the framers.

I would like to thank Nick Walker and Jacqueline for their help in replacing the print quickly and with out fuss.

Also I would like to thank the framer for upgrading my print to an AP (but he will never get any business from me again)

This is my second framing nightmare and was wondering if others also had this problem?

PLEASE SHARE YOUR EXPERIANCES!!!!

[moff]

will post pics of both prints

[darrenrapley]

Nice.

[funster]

Great story. You're so lucky that NW is a great chap to deal with

[Daniel Silk]

Well done Nick ;D He's a good bloke, really easy to talk to and is the sort that would do all he possibly can to help ;D

[dmandpenfold]

great service

[Deleted]

i think my print has just been damaged by my framer , what's their email address , Jacqueline helped me out with something else a few moths ago, she always replies to email, unlike some people (no names),and is more than happy to go the extra mile to help you out. thanks Nick and Jacqueline

[doublehelix]

To date, no framing nightmares here, all thanks to mr frameman.

[dmandpenfold]

all the piccies i have in frames have never been removed, kind of makes me worried what i'll find if and when i come to do it..... i'm sure i explained everything clearly to the framer, i am just thinking back to a horror story weaver had involving glue

[Dellboyy]

Oct 30, 2008 15:03:36 GMT 1 dmandpenfold said:

all the piccies i have in frames have never been removed, kind of makes me worried what i'll find if and when i come to do it..... i'm sure i explained everything clearly to the framer, i am just thinking back to a horror story weaver had involving glue :

Often worried about the same thing! Someone should do a 'check your frame jobs are ok' service!

[dmandpenfold]

yes great idea lets setup up a business dellboy.....we'll charge 5% (seems reasonable) have a web page put together by a good graphic designer and issue an Certificate of Framing Authenticity ;D oops wrong thread

[Dellboyy]

Oct 30, 2008 15:10:23 GMT 1 dmandpenfold said:

yes great idea lets setup up a business dellboy.....we'll charge 5% (seems reasonable) have a web page put together by a good graphic designer and issue an Certificate of Framing Authenticity ;D oops wrong thread

Sounds great, we can just forward them all on to mr frameman, and slap 5% on top! ;D Just watch the cash roll in!

[dmandpenfold]

Oct 30, 2008 15:15:46 GMT 1 Dellboyy said:

Oct 30, 2008 15:10:23 GMT 1 dmandpenfold said:

yes great idea lets setup up a business dellboy.....we'll charge 5% (seems reasonable) have a web page put together by a good graphic designer and issue an Certificate of Framing Authenticity ;D oops wrong thread

Sounds great, we can just forward them all on to mr frameman, and slap 5% on top! ;D Just watch the cash roll in!

it's the future!!

first though we'll need to spread worry and mis-information about dodgy framing jobs to get people thinking

[dmandpenfold]

sssshhh bobby, we'll cut you a slice of the action if we can use your username

[Dellboyy]

Oct 30, 2008 15:19:05 GMT 1 dmandpenfold said:

Oct 30, 2008 15:15:46 GMT 1 Dellboyy said:

Sounds great, we can just forward them all on to mr frameman, and slap 5% on top! ;D Just watch the cash roll in!

it's the future!!

first though we'll need to spread worry and mis-information about dodgy framing jobs to get people thinking

Indeed, well i have just had to have every print i've ever bought reframed at a cost of £10k... if only there could have been some kind of service i could have used after the first one!!

(disclaimer... information in this message may not be strictly accurate ;D)

[moff]

cant post pic so here is the links

AP Framed

www.flickr.com/photos/31920631@N02/2987447598

Damaged print

[moff]

damaged print

www.flickr.com/photos/31920631@N02/2986589625/in/photostream/

[wiz]

Damaged print....



AP......

[themightyreds]

not really a framing nightmare but i once stabbed a small hole in an Eine canvas with a philips screwdriver when i rushed to fit a wire on the back of it to get it on the wall as quick as possible....
an awful chill ran through my blood when i realised what i'd done.
this was quickly replaced by boiling rage at my own stupidity which lasted a full 2 days before i could even talk about it.

felt a little better when Ben said just stick some gaffer tape on the back.

[moff]

thanks wiz could not get them to show like that

[eyectopus]

how did the framer manage to do that?

[moff]

would love to know but i'm not a framer?