stanley
Junior Member
Posts โข 1,006
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January 2010
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BANKSY - Time Out London Magazine , by stanley on Mar 20, 2010 13:57:37 GMT 1, Found it.
On the email it states that it will be sent out in 2 working days. ;D
Asked for it to be sent asap and a refund. I wonder what response i will have??
Found it.
On the email it states that it will be sent out in 2 working days. ;D
Asked for it to be sent asap and a refund. I wonder what response i will have??
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charlie
New Member
Posts โข 533
Likes โข 168
October 2008
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BANKSY - Time Out London Magazine , by charlie on Mar 22, 2010 15:01:33 GMT 1, I've given up and told them to send all my money I paid to the Haiti fund. No poster or magazine, but ยฃ23 on its way to a deserving cause - hopefully......
I've given up and told them to send all my money I paid to the Haiti fund. No poster or magazine, but ยฃ23 on its way to a deserving cause - hopefully......
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telecine
New Member
Posts โข 918
Likes โข 878
October 2008
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BANKSY - Time Out London Magazine , by telecine on Mar 22, 2010 19:30:49 GMT 1, Still nothing out of two orders arrived here ... WTF Money went out of account fast enough didn't it!
Still nothing out of two orders arrived here ... WTF Money went out of account fast enough didn't it!
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suckerpunch
New Member
Posts โข 13
Likes โข 0
March 2010
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BANKSY - Time Out London Magazine , by suckerpunch on Mar 22, 2010 20:29:25 GMT 1, I have had enuff myself now, i have sent them 2 E-mails with crap all back, anybody know the best telephone number to ring them on? Bastards.
I have had enuff myself now, i have sent them 2 E-mails with crap all back, anybody know the best telephone number to ring them on? Bastards.
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suckerpunch
New Member
Posts โข 13
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March 2010
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BANKSY - Time Out London Magazine , by suckerpunch on Mar 22, 2010 20:31:50 GMT 1, Bastards!
Bastards!
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spirit
Junior Member
Posts โข 2,956
Likes โข 516
August 2007
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BANKSY - Time Out London Magazine , by spirit on Mar 22, 2010 21:10:57 GMT 1, I have had enuff myself now, i have sent them 2 E-mails with crap all back, anybody know the best telephone number to ring them on? Bastards.
look at your order confirmation email - number's on there...
I have had enuff myself now, i have sent them 2 E-mails with crap all back, anybody know the best telephone number to ring them on? Bastards. look at your order confirmation email - number's on there...
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georgec7
New Member
Posts โข 657
Likes โข 8
January 2008
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BANKSY - Time Out London Magazine , by georgec7 on Mar 22, 2010 21:24:10 GMT 1, Suckerpunch - ask to speak to Dan Collins at Time Out - I'm still waiting for posters, but have been promised that they'll be here soon. There's an 0800 number on the Time Out site - Contact, then Magazine, then Subscriptions - it's a call centre, but they've done their best for me - hopefully things will be sorted this week. As for giving all of the money to Haiti - they haven't even got my name and address details on their system, so god knows how much is getting there when they can't even tell me what I've ordered!
Suckerpunch - ask to speak to Dan Collins at Time Out - I'm still waiting for posters, but have been promised that they'll be here soon. There's an 0800 number on the Time Out site - Contact, then Magazine, then Subscriptions - it's a call centre, but they've done their best for me - hopefully things will be sorted this week. As for giving all of the money to Haiti - they haven't even got my name and address details on their system, so god knows how much is getting there when they can't even tell me what I've ordered!
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BANKSY - Time Out London Magazine , by walshy on Mar 22, 2010 21:35:06 GMT 1, To be honest, all of the people that are kicking off about not receiving are in for an anti climax when they do. The mag does not have as much content about Banksy as I thought and my poster was damaged. Was not to keen on the Time out logo on the poster either. Basically, it isn't worth the fuss.
To be honest, all of the people that are kicking off about not receiving are in for an anti climax when they do. The mag does not have as much content about Banksy as I thought and my poster was damaged. Was not to keen on the Time out logo on the poster either. Basically, it isn't worth the fuss.
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suckerpunch
New Member
Posts โข 13
Likes โข 0
March 2010
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BANKSY - Time Out London Magazine , by suckerpunch on Mar 23, 2010 1:13:35 GMT 1, I just arsed off cause the dodgy gits have taken my money and i have had notning in return, i would be the same if i ordered and paid for pencil and never recivied it. when someone takes your money like that it winds me up. if i dont get my mag and poster i really dont care now, i just want what be longs to me back. how every much i paid its still my money. Boy i need a timeout after that rant.
I just arsed off cause the dodgy gits have taken my money and i have had notning in return, i would be the same if i ordered and paid for pencil and never recivied it. when someone takes your money like that it winds me up. if i dont get my mag and poster i really dont care now, i just want what be longs to me back. how every much i paid its still my money. Boy i need a timeout after that rant.
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coloco
New Member
Posts โข 103
Likes โข 0
December 2009
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BANKSY - Time Out London Magazine , by coloco on Mar 23, 2010 10:24:12 GMT 1, my poster just arrived today, happy with it
my poster just arrived today, happy with it
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BANKSY - Time Out London Magazine , by walshy on Mar 23, 2010 11:35:54 GMT 1, my poster just arrived today, happy with it
If anyone wants mine they can have it for ยฃ5. If not I will be sticking it to the wall with drawing pins in the next day or two
my poster just arrived today, happy with it If anyone wants mine they can have it for ยฃ5. If not I will be sticking it to the wall with drawing pins in the next day or two
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Deleted
Posts โข 0
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January 1970
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BANKSY - Time Out London Magazine , by Deleted on Mar 24, 2010 14:05:34 GMT 1, Just spoken to someone at Time Out, and despite emails telling me that my order been sent it appears that it's all a load of b******* as they have no record of my order on the system; and that's despite having the protx payment receipt.
They've taken every reference number I have - postcode of delivery and billing address, card number etc and anything else that might be relevant and will email me with what they find.
All I'm asking for is a refund.
Just spoken to someone at Time Out, and despite emails telling me that my order been sent it appears that it's all a load of b******* as they have no record of my order on the system; and that's despite having the protx payment receipt.
They've taken every reference number I have - postcode of delivery and billing address, card number etc and anything else that might be relevant and will email me with what they find.
All I'm asking for is a refund.
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Deleted
Posts โข 0
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January 1970
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BANKSY - Time Out London Magazine , by Deleted on Mar 25, 2010 10:38:18 GMT 1, I've just had an email to say that they have investigated my order and it had been despatched correctly, although they can't tell me when. However, they can arrange for a replacement to be sent, or a refund. It's amazing how they managed to send it out when they have absolutely no record of the order according to someone I spoke to yesterday. I've asked for my money back! One can but hope.
I've just had an email to say that they have investigated my order and it had been despatched correctly, although they can't tell me when. However, they can arrange for a replacement to be sent, or a refund. It's amazing how they managed to send it out when they have absolutely no record of the order according to someone I spoke to yesterday. I've asked for my money back! One can but hope.
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telecine
New Member
Posts โข 918
Likes โข 878
October 2008
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BANKSY - Time Out London Magazine , by telecine on Mar 25, 2010 12:53:13 GMT 1, I have been given the same info as you sean!
what a shambles!
I've just had an email to say that they have investigated my order and it had been despatched correctly, although they can't tell me when. However, they can arrange for a replacement to be sent, or a refund. It's amazing how they managed to send it out when they have absolutely no record of the order according to someone I spoke to yesterday. I've asked for my money back! One can but hope.
I have been given the same info as you sean! what a shambles! I've just had an email to say that they have investigated my order and it had been despatched correctly, although they can't tell me when. However, they can arrange for a replacement to be sent, or a refund. It's amazing how they managed to send it out when they have absolutely no record of the order according to someone I spoke to yesterday. I've asked for my money back! One can but hope.
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Deleted
Posts โข 0
Likes โข
January 1970
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BANKSY - Time Out London Magazine , by Deleted on Mar 25, 2010 14:25:18 GMT 1, I have been given the same info as you sean! what a shambles! I've just had an email to say that they have investigated my order and it had been despatched correctly, although they can't tell me when. However, they can arrange for a replacement to be sent, or a refund. It's amazing how they managed to send it out when they have absolutely no record of the order according to someone I spoke to yesterday. I've asked for my money back! One can but hope.
I'll race you to see who gets their money back first! ( No cheating otherwise you're stooping to Time Out's level. )
I have been given the same info as you sean! what a shambles! I've just had an email to say that they have investigated my order and it had been despatched correctly, although they can't tell me when. However, they can arrange for a replacement to be sent, or a refund. It's amazing how they managed to send it out when they have absolutely no record of the order according to someone I spoke to yesterday. I've asked for my money back! One can but hope. I'll race you to see who gets their money back first! ( No cheating otherwise you're stooping to Time Out's level. )
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suckerpunch
New Member
Posts โข 13
Likes โข 0
March 2010
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BANKSY - Time Out London Magazine , by suckerpunch on Mar 25, 2010 20:44:21 GMT 1, Mag+poster? ,Refund? I wish, im still waiting for a reply to my 3 emails i sent them, Shocking service all round, plus lying gits to.
Mag+poster? ,Refund? I wish, im still waiting for a reply to my 3 emails i sent them, Shocking service all round, plus lying gits to.
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twinkle
New Member
Posts โข 223
Likes โข 38
December 2009
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BANKSY - Time Out London Magazine , by twinkle on Mar 25, 2010 21:35:43 GMT 1, They don't seem to have any record of the orders at Time Out whatsoever? On the phone it's always the" publishers fault"... Who is the publisher, anyone tried to contact them directly?
They don't seem to have any record of the orders at Time Out whatsoever? On the phone it's always the" publishers fault"... Who is the publisher, anyone tried to contact them directly?
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chablis
New Member
Posts โข 676
Likes โข 166
January 2008
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BANKSY - Time Out London Magazine , by chablis on Mar 25, 2010 22:56:04 GMT 1, Looks like it is time to stop waiting patiently and to fire off an email.
It's not so much the money as the principal of, I pay you money, you send me goods to the value of the consideration given.
Right now where are those confirmation emails....
Looks like it is time to stop waiting patiently and to fire off an email. It's not so much the money as the principal of, I pay you money, you send me goods to the value of the consideration given. Right now where are those confirmation emails....
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Deleted
Posts โข 0
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January 1970
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BANKSY - Time Out London Magazine , by Deleted on Mar 25, 2010 23:18:58 GMT 1, Looks like it is time to stop waiting patiently and to fire off an email. It's not so much the money as the principal of, I pay you money, you send me goods to the value of the consideration given. Right now where are those confirmation emails.... here his an email address that i got a quick reply from. shophelp@timeout.com
02078136060
Looks like it is time to stop waiting patiently and to fire off an email. It's not so much the money as the principal of, I pay you money, you send me goods to the value of the consideration given. Right now where are those confirmation emails.... here his an email address that i got a quick reply from. shophelp@timeout.com 02078136060
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chablis
New Member
Posts โข 676
Likes โข 166
January 2008
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BANKSY - Time Out London Magazine , by chablis on Mar 25, 2010 23:21:23 GMT 1, Thanks topboy, most helpful.
Thanks topboy, most helpful.
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BANKSY - Time Out London Magazine , by Agent Provocateur on Mar 25, 2010 23:26:33 GMT 1, And here's a really good address, got a lot of action wth it
timeoutguides@servicehelpline.co.uk
And get your chops round this email:
'Thank you for your email Please accept my apologies, unfortunately we cannot refund you if these have not been received we will need to send them to you in order for you to send these to us and claim a refund. If we can be of any further assistance please do not hesitate to contact us. Kind Regards'
Fantastic! Am I wrong or is that very weird? ;D
And here's a really good address, got a lot of action wth it timeoutguides@servicehelpline.co.uk And get your chops round this email: 'Thank you for your email Please accept my apologies, unfortunately we cannot refund you if these have not been received we will need to send them to you in order for you to send these to us and claim a refund. If we can be of any further assistance please do not hesitate to contact us. Kind Regards' Fantastic! Am I wrong or is that very weird? ;D
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Rsyok
Junior Member
Posts โข 3,372
Likes โข 504
January 2008
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BANKSY - Time Out London Magazine , by Rsyok on Mar 25, 2010 23:34:04 GMT 1, Nah Im doing the same, they missed of the name of Time Out's shop management.. Team ROBBO
Nah Im doing the same, they missed of the name of Time Out's shop management.. Team ROBBO
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Deleted
Posts โข 0
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January 1970
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BANKSY - Time Out London Magazine , by Deleted on Mar 26, 2010 9:52:14 GMT 1, I've logged on at work to find an email saying: 'I can confirm that a refund for your order has been raised by credit card and will be applied to your card account with in the next 10-14 working days.'
My advice to anyone still waiting is to give them a ring. Whoever you speak to get their extension number as speaking to the same person will save you time and effort. I initially tried to get results by just emailing, but it seems that a combinatuion of the two has yielded results.
Of course the money still has to go back into my account......
I've logged on at work to find an email saying: 'I can confirm that a refund for your order has been raised by credit card and will be applied to your card account with in the next 10-14 working days.'
My advice to anyone still waiting is to give them a ring. Whoever you speak to get their extension number as speaking to the same person will save you time and effort. I initially tried to get results by just emailing, but it seems that a combinatuion of the two has yielded results.
Of course the money still has to go back into my account......
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Natas
New Member
Posts โข 493
Likes โข 3
June 2007
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BANKSY - Time Out London Magazine , by Natas on Mar 26, 2010 12:29:27 GMT 1, God they are bad, just spoke someone else and all the Banksy orders were dispatched days ago apparently No more pending deliveries.
God they are bad, just spoke someone else and all the Banksy orders were dispatched days ago apparently No more pending deliveries.
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spirit
Junior Member
Posts โข 2,956
Likes โข 516
August 2007
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BANKSY - Time Out London Magazine , by spirit on Mar 26, 2010 12:33:17 GMT 1, This whole thing has been a complete and utter shambles...shockingly bad.
I made 2 orders, neither of which ever showed up - still waiting for confirmation that my order has been cancelled and a refund is on its way.
This whole thing has been a complete and utter shambles...shockingly bad.
I made 2 orders, neither of which ever showed up - still waiting for confirmation that my order has been cancelled and a refund is on its way.
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DOH
New Member
Posts โข 404
Likes โข 551
July 2009
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BANKSY - Time Out London Magazine , by DOH on Mar 26, 2010 13:19:47 GMT 1, Just saw this on Time Out's twitter page:
TimeOutLondon Subscribe to Time Out and get a free Banksy gift set (worth ยฃ12.99) bit.ly/bEhTm9 about 20 hours ago via TweetDeck
FKIN JOKERS.
Just saw this on Time Out's twitter page: TimeOutLondon Subscribe to Time Out and get a free Banksy gift set (worth ยฃ12.99) bit.ly/bEhTm9 about 20 hours ago via TweetDeck FKIN JOKERS.
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bert
New Member
Posts โข 674
Likes โข 14
August 2007
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BANKSY - Time Out London Magazine , by bert on Mar 26, 2010 13:30:22 GMT 1, Still nothing here either. If it hasn't arrived by tomorrow, I'll email them asking for a refund. If it isn't in my account by Tuesday, they can have a chargeback from my CC company.
Still nothing here either. If it hasn't arrived by tomorrow, I'll email them asking for a refund. If it isn't in my account by Tuesday, they can have a chargeback from my CC company.
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BANKSY - Time Out London Magazine , by angel41 on Mar 26, 2010 13:47:15 GMT 1, WOW.
They certainly know how to rub salt in the wounds.
Unbelievable!
Just saw this on Time Out's twitter page: TimeOutLondon Subscribe to Time Out and get a free Banksy gift set (worth ยฃ12.99) bit.ly/bEhTm9 about 20 hours ago via TweetDeck FKIN JOKERS.
WOW. They certainly know how to rub salt in the wounds. Unbelievable! Just saw this on Time Out's twitter page: TimeOutLondon Subscribe to Time Out and get a free Banksy gift set (worth ยฃ12.99) bit.ly/bEhTm9 about 20 hours ago via TweetDeck FKIN JOKERS.
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BANKSY - Time Out London Magazine , by Happy Shopper on Mar 26, 2010 14:47:44 GMT 1, They said they'd send mine again a few days ago... and still nothing!
They said they'd send mine again a few days ago... and still nothing!
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rsj
New Member
Posts โข 492
Likes โข 34
January 2010
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BANKSY - Time Out London Magazine , by rsj on Mar 26, 2010 16:27:50 GMT 1, On 8th March, they emailed me: "Unfortunately as the order has already been despatched..." On 17th March, they emailed me: "We can confirm that the order has been despatched..." On 26th March, they emailed me: "I can confirm that a refund for your order has been raised..." after I demanded an immediate refund as nothing has arrived still. They didn't even ask me to return the items when they arrive or anything like that...
I wonder whether they have ever actually sent out my magazine or posters!!
This is REALLY REALLY poor service.
On 8th March, they emailed me: "Unfortunately as the order has already been despatched..." On 17th March, they emailed me: "We can confirm that the order has been despatched..." On 26th March, they emailed me: "I can confirm that a refund for your order has been raised..." after I demanded an immediate refund as nothing has arrived still. They didn't even ask me to return the items when they arrive or anything like that... I wonder whether they have ever actually sent out my magazine or posters!! This is REALLY REALLY poor service.
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