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Post by printguru on Oct 22, 2007 17:30:20 GMT 1
Does anyone know what's happening with the prints that Faile are making for those of us that lost money through paypal in the last release they did. I had a couple of emails from them at the time, but not heard anything for a while now.
Anyone care to share some info?
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charger68
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www.610628.com
Posts: 345
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Post by charger68 on Oct 22, 2007 22:38:43 GMT 1
Got the following message the 12th of oct:
Hey Roger,
You are on the list, we are finishing them up today, will probably package and send them out by next week Friday.
All the best,
Matt
Faile
So hopefully the wait will soon be over.
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Post by romanywg on Oct 22, 2007 23:14:09 GMT 1
Did you get in touch with them or did they get in touch with you Roger?
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Post by Guest on Oct 23, 2007 7:00:30 GMT 1
I think they've been swamped with emails lately, and mainly because of this. In the past I got emails back within a day, but the most recent response to one took over a week. Plus they have had all those prints to do along with getting ready for a possible November release on the site. I wouldn't worry if I was you.
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charger68
2 Star Member
www.610628.com
Posts: 345
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Post by charger68 on Oct 23, 2007 11:34:13 GMT 1
Did you get in touch with them or did they get in touch with you Roger? I sent them a mail as I wanted a confirmation that I was due to get a free print. A friend adviced me to do so as I have a .com e-mail adress and could be taken for an american buyer who did not have that much problems with PayPal refund charges. And my name was on the list ;D Ps: It took me less than 24 hours to get a reply from Faile. |
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Post by simongoff on Oct 23, 2007 19:11:36 GMT 1
I mailed them on Saturday and have yet to get a reply however, they did say a while back I was due one. Past experience with the guys have me confident that they will sort everyone out as promised.
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Post by printguru on Oct 23, 2007 22:45:26 GMT 1
I agree, the guys are seriously awesome, to do something like this for us is really decent. I just hope that people don't just start flipping them, it would be really s**tty to do that.
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Post by Guest on Oct 23, 2007 22:53:43 GMT 1
It's inevitable I guess. It is a nice gesture though - imagine POW doing something like that.
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Post by Guest on Oct 23, 2007 23:15:00 GMT 1
imagine pow shipping prints in a manner suited to shipping prints!!
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Post by Johnston America on Oct 23, 2007 23:19:46 GMT 1
i hope at least 1 gets flipped, I'll be looking for one to be shipped back to the states!  |
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Post by Dead Elvis on Oct 23, 2007 23:28:40 GMT 1
i hope at least 1 gets flipped, I'll be looking for one to be shipped back to the states! That makes 2 of us  |
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Post by jamesreeve5 on Oct 24, 2007 0:28:40 GMT 1
What is this business about some kind of free print? I tried to buy some stuff at their last release, but all of my money was refunded and no response to my email... what do I have to do?
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Post by printguru on Oct 24, 2007 9:28:26 GMT 1
Hi James it's for those of us from Europe who got screwed by Pay Pal, basically paypal charged us to not get a print or prints, my charges were over £100, some others were higher, some only a few pounds, it depended on the day Paypal chose to refund the money they took in the first place. It wasn't Faile's fault, but by accepting multiple purchasers on things (because their shopping basket didn't have the ability to determine things that were sold out) they unwittingly allowed paypal to charge the buyers - and get a fat commission for it too. To cut a long story short, Faile, because they are clearly quite awesome have said that everyone that lost money from Paypal will receive a special print. No-one knows what the print is, though I am hoping it's Heatrbreak in Brooklyn. Really bummed out that I missed it in the release.
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charger68
2 Star Member
www.610628.com
Posts: 345
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Post by charger68 on Oct 24, 2007 9:51:14 GMT 1
I hope the free print in some way include the Bunny Boy figure, then I could, in some way, display it together with my silver statue of BB
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Post by romanywg on Oct 24, 2007 12:36:36 GMT 1
Emailed Faile this very morning and within 3 hours got the following reply:
"Any one who ordered out side america will get one. should arrive in the next 2 weeks".
So no need for anymore emails, everyone that paid by paypal outside of the US gets one.
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Post by romanywg on Oct 27, 2007 21:59:31 GMT 1
Just received......... These all shipped yesterday. Please keep an eye over the following week.
Someone post as soon as they arrive.
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Post by Guest on Oct 27, 2007 22:30:09 GMT 1
Sooo excited about this - far better than Xmas - I always knew that Xmas would be an apple, orange and 10p in my sock.
Actually, if this print is of an apple, orange and 10p, i'm gonna be pretty pissed off....
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ABC
Artist 
Paint, Paint and more bloody paint.
Posts: 4,177
Location: Out and about
Member is Online
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Post by ABC on Oct 27, 2007 22:47:14 GMT 1
A great gesture, others should take note at the level of customer care.
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holden
3 Star Member
Posts: 510
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Post by holden on Oct 28, 2007 0:48:45 GMT 1
It is an amazing gesture considering how this scene can sometimes coperate.
They are to be highly commended as a business for such outstanding customer care, something until recently thro naivety 'failed' to appreciate, respected as people for bringing some kindness and humanity back to this fetish of ours and given max credit for the amazing quality and often breath taking beauty of their work.
IMHO
(from someone who had initially over-reacted)
Looking forward to the print which will remind me of this....unless its an apple, orange, piece of coal and 10p
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ogrgel
2 Star Member
Posts: 475
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Post by ogrgel on Oct 28, 2007 8:20:26 GMT 1
It is an amazing gesture considering how this scene can sometimes coperate. They are to be highly commended as a business for such outstanding customer care, something until recently thro naivety 'failed' to appreciate, respected as people for bringing some kindness and humanity back to this fetish of ours and given max credit for the amazing quality and often breath taking beauty of their work. IMHO (from someone who had initially over-reacted) Looking forward to the print which will remind me of this....unless its an apple, orange, piece of coal and 10p AMEN BROTHER even if it's an apple ,orange , piece of coal and 10p .. ideally all together .. I am sure it would be stunning piece of art from Faile as always |
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robo
2 Star Member
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Post by robo on Oct 28, 2007 10:51:48 GMT 1
The prints were sent out on Thurs and Fri, plus some earlier in the week; so we should be seeing them in the UK from next week all being well. Something to look forward to amongst all the trolley angst!
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Post by ©hief' on Oct 29, 2007 9:05:24 GMT 1
Who's that knocking at my door at 7.45am? IT"S FAILE !!!!!  Edition of 90 |
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Monkey
3 Star Member
Posts: 617
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Post by Monkey on Oct 29, 2007 9:06:47 GMT 1
No way, Is that the new "refund" faile print.......Its feckin awesome!!! cant wait!!! ;D
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Post by Guest on Oct 29, 2007 9:07:40 GMT 1
real nice cheif, looks great.
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T-Bro
2 Star Member
Posts: 297
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Post by T-Bro on Oct 29, 2007 9:09:53 GMT 1
OMG!!! result. I hope i get one, i got the refund through.
I wonder if i will get it today. Fingers crossed
Its the badgers tadgers ;D ;D ;D
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Post by motor on Oct 29, 2007 9:11:29 GMT 1
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Post by lastpost on Oct 29, 2007 9:14:52 GMT 1
Love it!! Shame there is not one heading this way!
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Post by Guest on Oct 29, 2007 9:19:48 GMT 1
Wow, a completely new design and set of motifs... very rare, very unusual, very f**king excellent. Lucky chaps.
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Monkey
3 Star Member
Posts: 617
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Post by Monkey on Oct 29, 2007 9:22:39 GMT 1
Make the £48.44 i lost through the paypal refund fiasco seem a distant memory now, Hurry up postie!!!!!.....
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Post by Urban Portrait Commissions on Oct 29, 2007 9:23:56 GMT 1
they have really put thought and effort into that. cool. cant wait until the postie knocks. looks like the majoity of us refunded from outside the US must have been from the UK, no surprises there. It has a very personal feel to it.
I hope Faile do manage to get there check out system sorted for the next big release, but if they are going to keep producing 'sorrys' of this class then maybe were better off with f**k ups.
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