Prescription Art
Art Gallery
Junior Member
Posts โข 3,141
Likes โข 1,204
November 2007
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Prescription Art Not Responsive , by Prescription Art on Jul 11, 2019 22:32:11 GMT 1, I had a bad experience with this gallery. Prescription Art has no customer service. I received a print damaged while shipping. After complaining and sending him pictures James did nothing. Only he could complain to the shipping carrier as he was the sender. No reply on my emails. PayPal solved this problem for me. But I wasted a lot of time.
For the first time before or since one of my tubes was crushed in the post. You started a paypal claim straight away and were refunded in full via paypal almost immediately. You then kept the RTC print with minor damage for free, while i have still not received any compensation from Royal Mail. So iโm not sure how much time or money you wasted, but i feel the answer is โvery littleโ and โnoneโ. But thanks for the feedback.
I had a bad experience with this gallery. Prescription Art has no customer service. I received a print damaged while shipping. After complaining and sending him pictures James did nothing. Only he could complain to the shipping carrier as he was the sender. No reply on my emails. PayPal solved this problem for me. But I wasted a lot of time. For the first time before or since one of my tubes was crushed in the post. You started a paypal claim straight away and were refunded in full via paypal almost immediately. You then kept the RTC print with minor damage for free, while i have still not received any compensation from Royal Mail. So iโm not sure how much time or money you wasted, but i feel the answer is โvery littleโ and โnoneโ. But thanks for the feedback.
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Prescription Art Not Responsive , by Johnny Sarcasm on Jul 11, 2019 22:51:48 GMT 1, Personally, Iโve always had excellent dealings and service from James who has been part of this scene longer than most and knows his stuff.
J
Personally, Iโve always had excellent dealings and service from James who has been part of this scene longer than most and knows his stuff.
J
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Deleted
Posts โข 0
Likes โข
January 1970
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Prescription Art Not Responsive , by Deleted on Jul 11, 2019 22:52:49 GMT 1, Inquired about a Banksy with Prescription a few months ago, got told the print was 'mint', asked for pics, didn't get a reply, asked again, got told the print was framed and on consignment, asked how it could be advertised as mint then and asked for pictures again, got told the seller described it as mint to Prescription, didn't receive pics, sent one more email asking for pics and never heard back.
Pretty weird experience all in all.
Inquired about a Banksy with Prescription a few months ago, got told the print was 'mint', asked for pics, didn't get a reply, asked again, got told the print was framed and on consignment, asked how it could be advertised as mint then and asked for pictures again, got told the seller described it as mint to Prescription, didn't receive pics, sent one more email asking for pics and never heard back.
Pretty weird experience all in all.
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Prescription Art
Art Gallery
Junior Member
Posts โข 3,141
Likes โข 1,204
November 2007
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Prescription Art Not Responsive , by Prescription Art on Jul 11, 2019 23:07:55 GMT 1, Inquired about a Banksy with Prescription a few months ago, got told the print was 'mint', asked for pics, didn't get a reply, asked again, got told the print was framed and on consignment, asked how it could be advertised as mint then and asked for pictures again, got told the seller described it as mint to Prescription, didn't receive pics, sent one more email asking for pics and never heard back. Pretty weird experience all in all.
Iโm so, so sorry. If iโd known it was you i wouldnโt have replied at all.
Inquired about a Banksy with Prescription a few months ago, got told the print was 'mint', asked for pics, didn't get a reply, asked again, got told the print was framed and on consignment, asked how it could be advertised as mint then and asked for pictures again, got told the seller described it as mint to Prescription, didn't receive pics, sent one more email asking for pics and never heard back. Pretty weird experience all in all. Iโm so, so sorry. If iโd known it was you i wouldnโt have replied at all.
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Deleted
Posts โข 0
Likes โข
January 1970
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Prescription Art Not Responsive , by Deleted on Jul 11, 2019 23:17:47 GMT 1, Inquired about a Banksy with Prescription a few months ago, got told the print was 'mint', asked for pics, didn't get a reply, asked again, got told the print was framed and on consignment, asked how it could be advertised as mint then and asked for pictures again, got told the seller described it as mint to Prescription, didn't receive pics, sent one more email asking for pics and never heard back. Pretty weird experience all in all. Iโm so, so sorry. If iโd known it was you i wouldnโt have replied at all. I'm not sure what that means, but ok?
I'm just glad I dodged the bullet OP unfortunately caught as I would probably have ended up in the exact same situation. Seems to be a pattern of you telling people things are mint, and only selling it if they don't ask for piccs.
Also if you see a stain, stop rubbing. Your arrogant comments only make it worse for you and your business. You fucked up, say sorry and try to do better.
Inquired about a Banksy with Prescription a few months ago, got told the print was 'mint', asked for pics, didn't get a reply, asked again, got told the print was framed and on consignment, asked how it could be advertised as mint then and asked for pictures again, got told the seller described it as mint to Prescription, didn't receive pics, sent one more email asking for pics and never heard back. Pretty weird experience all in all. Iโm so, so sorry. If iโd known it was you i wouldnโt have replied at all. I'm not sure what that means, but ok? I'm just glad I dodged the bullet OP unfortunately caught as I would probably have ended up in the exact same situation. Seems to be a pattern of you telling people things are mint, and only selling it if they don't ask for piccs. Also if you see a stain, stop rubbing. Your arrogant comments only make it worse for you and your business. You fucked up, say sorry and try to do better.
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kuni
Junior Member
Posts โข 1,153
Likes โข 1,818
February 2018
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Prescription Art Not Responsive , by kuni on Jul 11, 2019 23:46:54 GMT 1, .
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Prescription Art Not Responsive , by Jeezuz Jones Snr on Jul 12, 2019 0:59:56 GMT 1, James is one of the good ones, bought from him no worries. Also asked about him selling a Banksy for me from here in Brisbane. Good advice and honest about the whole thing. May take him up on it in future..
James is one of the good ones, bought from him no worries. Also asked about him selling a Banksy for me from here in Brisbane. Good advice and honest about the whole thing. May take him up on it in future..
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Inknart
Junior Member
Posts โข 3,486
Likes โข 3,288
April 2015
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Prescription Art Not Responsive , by Inknart on Jul 12, 2019 1:41:20 GMT 1, No harm has been done yet. I simply want a refund which James has agreed to. This could quite literally be resolved in hours as the piece is less than 2 hours away. I just need to know how long it will take for a refund. I don't think it's fair to wait months. I have other pieces with PFG with a completed frame for another laugh now I will have to source. I have waited a long time and was hoping to have these pieces crated and shipped next week to hang, but don't have any insight into when the refund will be made.
No harm has been done yet. I simply want a refund which James has agreed to. This could quite literally be resolved in hours as the piece is less than 2 hours away. I just need to know how long it will take for a refund. I don't think it's fair to wait months. I have other pieces with PFG with a completed frame for another laugh now I will have to source. I have waited a long time and was hoping to have these pieces crated and shipped next week to hang, but don't have any insight into when the refund will be made.
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Deleted
Posts โข 0
Likes โข
January 1970
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Prescription Art Not Responsive , by Deleted on Jul 12, 2019 4:18:24 GMT 1, No harm has been done yet. I simply want a refund which James has agreed to. This could quite literally be resolved in hours as the piece is less than 2 hours away. I just need to know how long it will take for a refund. I don't think it's fair to wait months. I have other pieces with PFG with a completed frame for another laugh now I will have to source. I have waited a long time and was hoping to have these pieces crated and shipped next week to hang, but don't have any insight into when the refund will be made.ย i think that there has been plenty harm done.
No harm has been done yet. I simply want a refund which James has agreed to. This could quite literally be resolved in hours as the piece is less than 2 hours away. I just need to know how long it will take for a refund. I don't think it's fair to wait months. I have other pieces with PFG with a completed frame for another laugh now I will have to source. I have waited a long time and was hoping to have these pieces crated and shipped next week to hang, but don't have any insight into when the refund will be made.ย i think that there has been plenty harm done.
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labbit74
New Member
Posts โข 24
Likes โข 16
August 2016
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Prescription Art Not Responsive , by labbit74 on Jul 12, 2019 6:47:50 GMT 1, I had a bad experience with this gallery. Prescription Art has no customer service. I received a print damaged while shipping. After complaining and sending him pictures James did nothing. Only he could complain to the shipping carrier as he was the sender. No reply on my emails. PayPal solved this problem for me. But I wasted a lot of time. For the first time before or since one of my tubes was crushed in the post. You started a paypal claim straight away and were refunded in full via paypal almost immediately. You then kept the RTC print with minor damage for free, while i have still not received any compensation from Royal Mail. So iโm not sure how much time or money you wasted, but i feel the answer is โvery littleโ and โnoneโ. But thanks for the feedback.
If you had told me, I would have returned the print. But here in the forum I hear from you for the first time again. Incidentally, the pressure is totally destroyed, as you can see in the pictures I sent you. Thanks.
I had a bad experience with this gallery. Prescription Art has no customer service. I received a print damaged while shipping. After complaining and sending him pictures James did nothing. Only he could complain to the shipping carrier as he was the sender. No reply on my emails. PayPal solved this problem for me. But I wasted a lot of time. For the first time before or since one of my tubes was crushed in the post. You started a paypal claim straight away and were refunded in full via paypal almost immediately. You then kept the RTC print with minor damage for free, while i have still not received any compensation from Royal Mail. So iโm not sure how much time or money you wasted, but i feel the answer is โvery littleโ and โnoneโ. But thanks for the feedback. If you had told me, I would have returned the print. But here in the forum I hear from you for the first time again. Incidentally, the pressure is totally destroyed, as you can see in the pictures I sent you. Thanks.
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overend
New Member
Posts โข 587
Likes โข 386
October 2013
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Prescription Art Not Responsive , by overend on Jul 12, 2019 7:23:05 GMT 1, Inquired about a Banksy with Prescription a few months ago, got told the print was 'mint', asked for pics, didn't get a reply, asked again, got told the print was framed and on consignment, asked how it could be advertised as mint then and asked for pictures again, got told the seller described it as mint to Prescription, didn't receive pics, sent one more email asking for pics and never heard back. Pretty weird experience all in all. Iโm so, so sorry. If iโd known it was you i wouldnโt have replied at all.
Class reply ๐.
Inquired about a Banksy with Prescription a few months ago, got told the print was 'mint', asked for pics, didn't get a reply, asked again, got told the print was framed and on consignment, asked how it could be advertised as mint then and asked for pictures again, got told the seller described it as mint to Prescription, didn't receive pics, sent one more email asking for pics and never heard back. Pretty weird experience all in all. Iโm so, so sorry. If iโd known it was you i wouldnโt have replied at all. Class reply ๐.
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overend
New Member
Posts โข 587
Likes โข 386
October 2013
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Prescription Art Not Responsive , by overend on Jul 12, 2019 7:24:34 GMT 1, For the first time before or since one of my tubes was crushed in the post. You started a paypal claim straight away and were refunded in full via paypal almost immediately. You then kept the RTC print with minor damage for free, while i have still not received any compensation from Royal Mail. So iโm not sure how much time or money you wasted, but i feel the answer is โvery littleโ and โnoneโ. But thanks for the feedback. If you had told me, I would have returned the print. But here in the forum I hear from you for the first time again. Incidentally, the pressure is totally destroyed, as you can see in the pictures I sent you. Thanks. I think you should have returned the print personally or at least offered.
For the first time before or since one of my tubes was crushed in the post. You started a paypal claim straight away and were refunded in full via paypal almost immediately. You then kept the RTC print with minor damage for free, while i have still not received any compensation from Royal Mail. So iโm not sure how much time or money you wasted, but i feel the answer is โvery littleโ and โnoneโ. But thanks for the feedback. If you had told me, I would have returned the print. But here in the forum I hear from you for the first time again. Incidentally, the pressure is totally destroyed, as you can see in the pictures I sent you. Thanks. I think you should have returned the print personally or at least offered.
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labbit74
New Member
Posts โข 24
Likes โข 16
August 2016
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Prescription Art Not Responsive , by labbit74 on Jul 12, 2019 7:40:01 GMT 1, If you had told me, I would have returned the print. But here in the forum I hear from you for the first time again. Incidentally, the pressure is totally destroyed, as you can see in the pictures I sent you. Thanks. I think you should have returned the print personally or at least offered.
I asked him via email if he wants the print back. No answer.
If you had told me, I would have returned the print. But here in the forum I hear from you for the first time again. Incidentally, the pressure is totally destroyed, as you can see in the pictures I sent you. Thanks. I think you should have returned the print personally or at least offered. I asked him via email if he wants the print back. No answer.
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overend
New Member
Posts โข 587
Likes โข 386
October 2013
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Prescription Art Not Responsive , by overend on Jul 12, 2019 7:44:00 GMT 1, I think you should have returned the print personally or at least offered. I asked him via email if he wants the print back. No answer.
Fair enough. Thanks.
I think you should have returned the print personally or at least offered. I asked him via email if he wants the print back. No answer. Fair enough. Thanks.
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blerd
Junior Member
Posts โข 1,345
Likes โข 1,195
November 2016
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Prescription Art Not Responsive , by blerd on Jul 12, 2019 8:23:26 GMT 1, I like James. Give him a chance to make good, before the witch-hunt.
I like James. Give him a chance to make good, before the witch-hunt.
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Winks
Junior Member
Posts โข 2,772
Likes โข 3,580
April 2016
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Prescription Art Not Responsive , by Winks on Jul 12, 2019 8:41:15 GMT 1, Iโm so, so sorry. If iโd known it was you i wouldnโt have replied at all. Class reply ๐.
I would say quite the opposite.
Iโm so, so sorry. If iโd known it was you i wouldnโt have replied at all. Class reply ๐. I would say quite the opposite.
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Deleted
Posts โข 0
Likes โข
January 1970
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Prescription Art Not Responsive , by Deleted on Jul 12, 2019 9:00:24 GMT 1, I like James. Give him a chance to make good, before the witch-hunt. He had his chance and responded like a petulant child -
I like James. Give him a chance to make good, before the witch-hunt. He had his chance and responded like a petulant child -
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nex
Junior Member
Posts โข 2,573
Likes โข 1,819
February 2009
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Prescription Art Not Responsive , by nex on Jul 12, 2019 10:26:11 GMT 1, Could I ask what the timeframe has been for this whole โcontroversyโ?
Could I ask what the timeframe has been for this whole โcontroversyโ?
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purpleandred
New Member
Posts โข 274
Likes โข 231
September 2017
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Prescription Art Not Responsive , by purpleandred on Jul 12, 2019 10:46:39 GMT 1, Quite unbelievable that some people are siding with the Gallery on this one. Advertised as MINT - CLEARLY NOT, then comes out with a schoolboy excuse of "I didn't check the back" (of a ยฃ16k) print... then doesn't have the money available for a full refund.
In the interest of balance:
Unbelievable that the buyer never asked for hi-rez detailed pics of both front and back and a video of the piece. Trying to claim the moral higher ground by saying he's a man of his word so stuck with this deal when he'd been offered it less from Banksys people when the truth if the matter is he didn't want to lose his deposit..
Quite unbelievable that some people are siding with the Gallery on this one. Advertised as MINT - CLEARLY NOT, then comes out with a schoolboy excuse of "I didn't check the back" (of a ยฃ16k) print... then doesn't have the money available for a full refund.
In the interest of balance:
Unbelievable that the buyer never asked for hi-rez detailed pics of both front and back and a video of the piece. Trying to claim the moral higher ground by saying he's a man of his word so stuck with this deal when he'd been offered it less from Banksys people when the truth if the matter is he didn't want to lose his deposit..
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purpleandred
New Member
Posts โข 274
Likes โข 231
September 2017
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Prescription Art Not Responsive , by purpleandred on Jul 12, 2019 10:59:18 GMT 1, The main question to me is why this is all being acted out on a public forum when it should be a private matter between the gallery and the buyer. And then if a resolution cannot be reached, and one party feels burnt..go public and name and shame. I would argue that it's the interest of other collectors who may be in the process of dealing with said Gallery to hold off for the time being. We've had a similar theme play out on the Kremer thread with poor standards associated with another gallery.
All too ready to accept instant payment from collectors & clients.
It's about raising the standards, transparency and accountability.
The main question to me is why this is all being acted out on a public forum when it should be a private matter between the gallery and the buyer. And then if a resolution cannot be reached, and one party feels burnt..go public and name and shame. I would argue that it's the interest of other collectors who may be in the process of dealing with said Gallery to hold off for the time being. We've had a similar theme play out on the Kremer thread with poor standards associated with another gallery.
All too ready to accept instant payment from collectors & clients.
It's about raising the standards, transparency and accountability.
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orchid
Junior Member
Posts โข 1,444
Likes โข 1,131
May 2018
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Prescription Art Not Responsive , by orchid on Jul 12, 2019 12:09:18 GMT 1, Sounds quite a disappointing response from James, not at all professional. And the cash flow issues to not generate an immediate refund?! Sounds like damage has been, if people do Google searches. Those initially defending him, what do you think now? How would you feel in the shoes on these multiple instances? Hopefully all those affected get full refunds and unequivocal apologies. Perhaps inspections can be more thorough in future (or get an independent conservators report with each print).
Sounds quite a disappointing response from James, not at all professional. And the cash flow issues to not generate an immediate refund?! Sounds like damage has been, if people do Google searches. Those initially defending him, what do you think now? How would you feel in the shoes on these multiple instances? Hopefully all those affected get full refunds and unequivocal apologies. Perhaps inspections can be more thorough in future (or get an independent conservators report with each print).
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Deleted
Posts โข 0
Likes โข
January 1970
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Prescription Art Not Responsive , by Deleted on Jul 12, 2019 12:13:58 GMT 1, The main question to me is why this is all being acted out on a public forum when it should be a private matter between the gallery and the buyer. And then if a resolution cannot be reached, and one party feels burnt..go public and name and shame.
Totally agree
1. James shouldnโt be selling poor quality prints as mint thatโs for sure. 2. The buyer had no need at all to jump straight on here about it. This is the modern world sadly.. attack attack before conversation.
The main question to me is why this is all being acted out on a public forum when it should be a private matter between the gallery and the buyer. And then if a resolution cannot be reached, and one party feels burnt..go public and name and shame. Totally agree 1. James shouldnโt be selling poor quality prints as mint thatโs for sure. 2. The buyer had no need at all to jump straight on here about it. This is the modern world sadly.. attack attack before conversation.
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Jaylove
Junior Member
Posts โข 1,596
Likes โข 1,073
November 2016
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Prescription Art Not Responsive , by Jaylove on Jul 12, 2019 13:16:37 GMT 1, This was so avoidable for both sides I donโt even know why we came to this. How does one spend $20k on art without seeing it first? Blows my mind.
How does a gallery or anyone for that matter sell something and before making sure the transaction is completed, already spends the money?
This is big money, Where Iโm from people would be looking for you if you misrepresented something in a sale and then could not refund the money instantly.
Hope it gets resolved. You have no issue with this being a public matter because a) the print was nowhere near mint and b) the offer of refund in instalments.
Hope a valuable lesson has been learned by both parties.
This was so avoidable for both sides I donโt even know why we came to this. How does one spend $20k on art without seeing it first? Blows my mind.
How does a gallery or anyone for that matter sell something and before making sure the transaction is completed, already spends the money?
This is big money, Where Iโm from people would be looking for you if you misrepresented something in a sale and then could not refund the money instantly.
Hope it gets resolved. You have no issue with this being a public matter because a) the print was nowhere near mint and b) the offer of refund in instalments.
Hope a valuable lesson has been learned by both parties.
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k2
New Member
Posts โข 528
Likes โข 972
November 2016
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Prescription Art Not Responsive , by k2 on Jul 12, 2019 13:37:16 GMT 1, This was so avoidable for both sides I donโt even know why we came to this. How does one spend $20k on art without seeing it first? Blows my mind. How does a gallery or anyone for that matter sell something and before making sure the transaction is completed, already spends the money? This is big money, Where Iโm from people would be looking for you if you misrepresented something in a sale and then could not refund the money instantly. Hope it gets resolved. You have no issue with this being a public matter because a) the print was nowhere near mint and b) the offer of refund in instalments. Hope a valuable lesson has been learned by both parties. I think the refund issue is an interesting one. I do not know the details of this particular case and have no interest in speculating on it, so the comments below should not be seen as relating to this transaction.
It seems to me that a situation like this could easily arise when an item is sold on consignment, and when the owner of the piece is paid quickly.
I know that, at least within the EU, distance-selling regulations provide a buyer a right to cancel/refund without providing a reason for a limited period. I would assume this means that those selling through consignment should not be paid until this cooling-off period has expired, but then this creates additional risk for the seller in the case of bankruptcy or liquidation in the interim period if funds are not held in a separate 'client account', as they might be held by a solicitor during a property transaction.
I suppose the alternative would be for the middle-man to hold enough funds to be able to provide the refund in the event that is requested, effectively then taking ownership of the piece. But for high value pieces this may be unrealistic.
When selling / buying a consigned piece, perhaps insisting on some kind of third-party Escrow agreement would be sensible for all parties.
This was so avoidable for both sides I donโt even know why we came to this. How does one spend $20k on art without seeing it first? Blows my mind. How does a gallery or anyone for that matter sell something and before making sure the transaction is completed, already spends the money? This is big money, Where Iโm from people would be looking for you if you misrepresented something in a sale and then could not refund the money instantly. Hope it gets resolved. You have no issue with this being a public matter because a) the print was nowhere near mint and b) the offer of refund in instalments. Hope a valuable lesson has been learned by both parties. I think the refund issue is an interesting one. I do not know the details of this particular case and have no interest in speculating on it, so the comments below should not be seen as relating to this transaction. It seems to me that a situation like this could easily arise when an item is sold on consignment, and when the owner of the piece is paid quickly. I know that, at least within the EU, distance-selling regulations provide a buyer a right to cancel/refund without providing a reason for a limited period. I would assume this means that those selling through consignment should not be paid until this cooling-off period has expired, but then this creates additional risk for the seller in the case of bankruptcy or liquidation in the interim period if funds are not held in a separate 'client account', as they might be held by a solicitor during a property transaction. I suppose the alternative would be for the middle-man to hold enough funds to be able to provide the refund in the event that is requested, effectively then taking ownership of the piece. But for high value pieces this may be unrealistic. When selling / buying a consigned piece, perhaps insisting on some kind of third-party Escrow agreement would be sensible for all parties.
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Prescription Art Not Responsive , by Lroy on Jul 12, 2019 13:44:07 GMT 1, I like James. Give him a chance to make good, before the witch-hunt.
Always liked this gallery too. First class services, rarities ( I got a big canvas from Tox, not easy to fond nor to ship ! ) , choice, good contact, so all good for me !
I like James. Give him a chance to make good, before the witch-hunt. Always liked this gallery too. First class services, rarities ( I got a big canvas from Tox, not easy to fond nor to ship ! ) , choice, good contact, so all good for me !
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Prescription Art
Art Gallery
Junior Member
Posts โข 3,141
Likes โข 1,204
November 2007
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Prescription Art Not Responsive , by Prescription Art on Jul 12, 2019 13:45:33 GMT 1, I don't really want to prolong this, however it seems I have to.
Here is the print in question. As you can see, it's in a frightful state.
I offered a full refund straight away when I heard the customer wasn't happy. Which was YESTERDAY AFTERNOON. I don't have the print back, and haven't seen what the problems are for myself, so it's very hard to comment any further on it.
I don't really want to prolong this, however it seems I have to. Here is the print in question. As you can see, it's in a frightful state. I offered a full refund straight away when I heard the customer wasn't happy. Which was YESTERDAY AFTERNOON. I don't have the print back, and haven't seen what the problems are for myself, so it's very hard to comment any further on it.
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Inknart
Junior Member
Posts โข 3,486
Likes โข 3,288
April 2015
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Prescription Art Not Responsive , by Inknart on Jul 12, 2019 14:05:30 GMT 1, The main question to me is why this is all being acted out on a public forum when it should be a private matter between the gallery and the buyer. And then if a resolution cannot be reached, and one party feels burnt..go public and name and shame. Totally agree 1. James shouldnโt be selling poor quality prints as mint thatโs for sure. 2. The buyer had no need at all to jump straight on here about it. This is the modern world sadly.. attack attack before conversation. You spend 20k on something, receive it and it's not as described and when you try to return it, the answer is I don't have the money.
The piece is 2 hours away. It could easily be collected and refunded immediately. I don't think you would take I don't have the money right now for a refund as a viable answer.
Posting here does multiple things imo, It's using a platform to drive a resolution. That resolution should be documented like any review, once it's resolved I will post an update and all will be good.
By not posting it could drag out any type of resolution even further. It's really up to the business now to make it right as soon as possible.
I've heard James is a standup guy, and I truly hope this is resolved ASAP.
The main question to me is why this is all being acted out on a public forum when it should be a private matter between the gallery and the buyer. And then if a resolution cannot be reached, and one party feels burnt..go public and name and shame. Totally agree 1. James shouldnโt be selling poor quality prints as mint thatโs for sure. 2. The buyer had no need at all to jump straight on here about it. This is the modern world sadly.. attack attack before conversation. You spend 20k on something, receive it and it's not as described and when you try to return it, the answer is I don't have the money. The piece is 2 hours away. It could easily be collected and refunded immediately. I don't think you would take I don't have the money right now for a refund as a viable answer. Posting here does multiple things imo, It's using a platform to drive a resolution. That resolution should be documented like any review, once it's resolved I will post an update and all will be good. By not posting it could drag out any type of resolution even further. It's really up to the business now to make it right as soon as possible. I've heard James is a standup guy, and I truly hope this is resolved ASAP.
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Deleted
Posts โข 0
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January 1970
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Prescription Art Not Responsive , by Deleted on Jul 12, 2019 14:40:39 GMT 1, It's nuts to me that anybody's first instinct would be to chuck a fit on a public forum rather than speak to the person they bought the print from. I've never bought from Prescription, though have had email conversation about possible purchase in the past, but it just seems human decency to give someone a chance to resolve an issue before basically calling them a crook in public. Issues happen for all sorts of reasons. Interpretations of condition can vary (don't know how anyone can assess condition from three tiny photos in unclear lighting). Things can get damaged in transit. I'd always give someone the opportunity to make good before publicly naming and shaming.
I'm sure pretty much anyone who buys art has at some point sold art, even if just on eBay or similar. What would you expect of someone who was unhappy with what they'd bought from you? I'd expect a chance to sort it out, which I'd always do. If they immediately slagged me off publicly I'd be far less inclined to do anything other than fulfil legal obligation.
Immediately accusing a small business of underhand dealing seems really off to me. That kind of bad word of mouth has an effect. You posted about the print arriving in unexpected condition yesterday and within 24 hours you're saying Prescription hasn't done anything to sort it? A day?! That's crazy.
It's nuts to me that anybody's first instinct would be to chuck a fit on a public forum rather than speak to the person they bought the print from. I've never bought from Prescription, though have had email conversation about possible purchase in the past, but it just seems human decency to give someone a chance to resolve an issue before basically calling them a crook in public. Issues happen for all sorts of reasons. Interpretations of condition can vary (don't know how anyone can assess condition from three tiny photos in unclear lighting). Things can get damaged in transit. I'd always give someone the opportunity to make good before publicly naming and shaming.
I'm sure pretty much anyone who buys art has at some point sold art, even if just on eBay or similar. What would you expect of someone who was unhappy with what they'd bought from you? I'd expect a chance to sort it out, which I'd always do. If they immediately slagged me off publicly I'd be far less inclined to do anything other than fulfil legal obligation.
Immediately accusing a small business of underhand dealing seems really off to me. That kind of bad word of mouth has an effect. You posted about the print arriving in unexpected condition yesterday and within 24 hours you're saying Prescription hasn't done anything to sort it? A day?! That's crazy.
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Eton Groover
New Member
Posts โข 951
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February 2008
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Prescription Art Not Responsive , by Eton Groover on Jul 12, 2019 14:45:18 GMT 1, I think the only thing I have learned from this thread is never to sell anything to inknart.
I think the only thing I have learned from this thread is never to sell anything to inknart.
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Deleted
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January 1970
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Prescription Art Not Responsive , by Deleted on Jul 12, 2019 15:15:04 GMT 1, I think the only thing I have learned from this thread is never to sell anything to inknart. and here was me thinking he was a stand up guy apart from his desire for immediate crucifixion.
I think the only thing I have learned from this thread is never to sell anything to inknart. and here was me thinking he was a stand up guy apart from his desire for immediate crucifixion.
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