coller
Junior Member
Posts โข 2,380
Likes โข 2,371
April 2015
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Need Advice - Victim of Fraud Via Arsty, by coller on Feb 11, 2019 3:28:00 GMT 1, Where are you and the gallery based?
Where are you and the gallery based?
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Viking Surfer
Junior Member
Posts โข 2,389
Likes โข 3,504
February 2015
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Need Advice - Victim of Fraud Via Arsty, by Viking Surfer on Feb 11, 2019 3:28:00 GMT 1, Hello, I am looking for advice for a serious matter. My husband used Artsy to purchase an expensive piece of art through a Gallery connected to their platform. His first inquiry was via Artsy and an โemployeeโ from the gallery responded and negotiated with him via an Artsy account. My husband had numerous emails with him and was comfortable making a wire transfer for the piece as he confirmed that the person he was writing to was an employee of the gallery. So next thing that happens is that the art did not arrive. My husband called the gallery directly and they said they had no idea of the transaction. They said unfortunately someone hacked into their Artsy account and acted as the employee. My husband had no clue this was happening as all of the correspondence through this person was artsy .net. Now the money is gone. The gallery takes no ownership and blames Artsy. We are prepared to hire a lawyer but I am wondering if anyone has any experience with this type of situation and would offer an opinion on culpability, or if you have any helpful advice. Thanks. Wow.
I am sorry to hear that. My Uncle had a similar experience when renting a store during golf season. A Russian had hijacked the email convo and the deposit went to his bank account. He arrived and the store owner had no idea.
What have Artsy said? I think a lawyer is the best option here and also find out what kind of insurance Artsy have. If they are uncooperative I think it is wise to mention that you will be letting several online media outlets know too.
What a crap situation, I really am sorry to hear that. Artsy should take partial ownership here, especially as it was their account hacked. What have your bank said too RE fraud?
Hello, I am looking for advice for a serious matter. My husband used Artsy to purchase an expensive piece of art through a Gallery connected to their platform. His first inquiry was via Artsy and an โemployeeโ from the gallery responded and negotiated with him via an Artsy account. My husband had numerous emails with him and was comfortable making a wire transfer for the piece as he confirmed that the person he was writing to was an employee of the gallery. So next thing that happens is that the art did not arrive. My husband called the gallery directly and they said they had no idea of the transaction. They said unfortunately someone hacked into their Artsy account and acted as the employee. My husband had no clue this was happening as all of the correspondence through this person was artsy .net. Now the money is gone. The gallery takes no ownership and blames Artsy. We are prepared to hire a lawyer but I am wondering if anyone has any experience with this type of situation and would offer an opinion on culpability, or if you have any helpful advice. Thanks. Wow. I am sorry to hear that. My Uncle had a similar experience when renting a store during golf season. A Russian had hijacked the email convo and the deposit went to his bank account. He arrived and the store owner had no idea. What have Artsy said? I think a lawyer is the best option here and also find out what kind of insurance Artsy have. If they are uncooperative I think it is wise to mention that you will be letting several online media outlets know too. What a crap situation, I really am sorry to hear that. Artsy should take partial ownership here, especially as it was their account hacked. What have your bank said too RE fraud?
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tab1
Full Member
Posts โข 8,519
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September 2011
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Need Advice - Victim of Fraud Via Arsty, by tab1 on Feb 11, 2019 3:57:37 GMT 1, Hello, I am looking for advice for a serious matter. My husband used Artsy to purchase an expensive piece of art through a Gallery connected to their platform. His first inquiry was via Artsy and an โemployeeโ from the gallery responded and negotiated with him via an Artsy account. My husband had numerous emails with him and was comfortable making a wire transfer for the piece as he confirmed that the person he was writing to was an employee of the gallery. So next thing that happens is that the art did not arrive. My husband called the gallery directly and they said they had no idea of the transaction. They said unfortunately someone hacked into their Artsy account and acted as the employee. My husband had no clue this was happening as all of the correspondence through this person was artsy .net. Now the money is gone. The gallery takes no ownership and blames Artsy. We are prepared to hire a lawyer but I am wondering if anyone has any experience with this type of situation and would offer an opinion on culpability, or if you have any helpful advice. Thanks. Wow. I am sorry to hear that. My Uncle had a similar experience when renting a store during golf season. A Russian had hijacked the email convo and the deposit went to his bank account. He arrived and the store owner had no idea. What have Artsy said? I think a lawyer is the best option here and also find out what kind of insurance Artsy have. If they are uncooperative I think it is wise to mention that you will be letting several online media outlets know too. What a crap situation, I really am sorry to hear that. Artsy should take partial ownership here, especially as it was their account hacked. What have your bank said too RE fraud?
Not aware of artsy but I am sure they have no duty of recompense as they negotiated a deal out of terms of the site I take it communicated through site first then later through another outlet ?
Same as ebay , although communicating through the site if a deal is completed out of the site they have no liability.
Suggest read all contract terms first on artsy . Report straight away online fraud action, the longer the delay more time they can move funds . Saving 5% can cost a lot more in the long run .
federal crime
www.justice.gov/criminal-ccips/reporting-computer-internet-related-or-intellectual-property-crime
Hello, I am looking for advice for a serious matter. My husband used Artsy to purchase an expensive piece of art through a Gallery connected to their platform. His first inquiry was via Artsy and an โemployeeโ from the gallery responded and negotiated with him via an Artsy account. My husband had numerous emails with him and was comfortable making a wire transfer for the piece as he confirmed that the person he was writing to was an employee of the gallery. So next thing that happens is that the art did not arrive. My husband called the gallery directly and they said they had no idea of the transaction. They said unfortunately someone hacked into their Artsy account and acted as the employee. My husband had no clue this was happening as all of the correspondence through this person was artsy .net. Now the money is gone. The gallery takes no ownership and blames Artsy. We are prepared to hire a lawyer but I am wondering if anyone has any experience with this type of situation and would offer an opinion on culpability, or if you have any helpful advice. Thanks. Wow. I am sorry to hear that. My Uncle had a similar experience when renting a store during golf season. A Russian had hijacked the email convo and the deposit went to his bank account. He arrived and the store owner had no idea. What have Artsy said? I think a lawyer is the best option here and also find out what kind of insurance Artsy have. If they are uncooperative I think it is wise to mention that you will be letting several online media outlets know too. What a crap situation, I really am sorry to hear that. Artsy should take partial ownership here, especially as it was their account hacked. What have your bank said too RE fraud? Not aware of artsy but I am sure they have no duty of recompense as they negotiated a deal out of terms of the site I take it communicated through site first then later through another outlet ? Same as ebay , although communicating through the site if a deal is completed out of the site they have no liability. Suggest read all contract terms first on artsy . Report straight away online fraud action, the longer the delay more time they can move funds . Saving 5% can cost a lot more in the long run . federal crime www.justice.gov/criminal-ccips/reporting-computer-internet-related-or-intellectual-property-crime
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tab1
Full Member
Posts โข 8,519
Likes โข 3,678
September 2011
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Need Advice - Victim of Fraud Via Arsty, by tab1 on Feb 11, 2019 3:59:16 GMT 1, How did you confirm they were an employee?
How did you confirm they were an employee?
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coller
Junior Member
Posts โข 2,380
Likes โข 2,371
April 2015
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Need Advice - Victim of Fraud Via Arsty, by coller on Feb 11, 2019 4:16:55 GMT 1, That is rough because it seems like you were just scammed by someone, and that Artsy/the gallery may not have much liability here. The money was just wired to some random guy who claimed he worked at the gallery?
That is rough because it seems like you were just scammed by someone, and that Artsy/the gallery may not have much liability here. The money was just wired to some random guy who claimed he worked at the gallery?
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rogerwu99
New Member
Posts โข 141
Likes โข 93
April 2017
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Need Advice - Victim of Fraud Via Arsty, by rogerwu99 on Feb 11, 2019 4:18:45 GMT 1, Perhaps contact the bank and inform them of the wrong doing? It seems like Artsy / gallery might be off the hook
Perhaps contact the bank and inform them of the wrong doing? It seems like Artsy / gallery might be off the hook
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Deleted
Posts โข 0
Likes โข
January 1970
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Need Advice - Victim of Fraud Via Arsty, by Deleted on Feb 11, 2019 11:27:21 GMT 1, I'm really sorry to hear you got ripped off but why on earth did you use wire transfer? The golden rule is NEVER transfer money via wire transfer to someone you don't know. Wire transfer is always used by crooks because there is no way you can get your money back. Never, ever, ever use wire transfer!
I'm really sorry to hear you got ripped off but why on earth did you use wire transfer? The golden rule is NEVER transfer money via wire transfer to someone you don't know. Wire transfer is always used by crooks because there is no way you can get your money back. Never, ever, ever use wire transfer!
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diarmid
New Member
Posts โข 780
Likes โข 198
October 2017
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Need Advice - Victim of Fraud Via Arsty, by diarmid on Feb 11, 2019 11:32:17 GMT 1, I'm really sorry to hear you got ripped off but why on earth did you use wire transfer? The golden rule is NEVER transfer money via wire transfer to someone you don't know. Wire transfer is always used by crooks because there is no way you can get your money back. Never, ever, ever use wire transfer! Mate I'm also sorry you got ripped off and most top gallery always use wire transfer, when the amount is over ยฃ10k plus
I'm really sorry to hear you got ripped off but why on earth did you use wire transfer? The golden rule is NEVER transfer money via wire transfer to someone you don't know. Wire transfer is always used by crooks because there is no way you can get your money back. Never, ever, ever use wire transfer! Mate I'm also sorry you got ripped off and most top gallery always use wire transfer, when the amount is over ยฃ10k plus
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Deleted
Posts โข 0
Likes โข
January 1970
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Need Advice - Victim of Fraud Via Arsty, by Deleted on Feb 11, 2019 11:34:56 GMT 1, I'm really sorry to hear you got ripped off but why on earth did you use wire transfer? The golden rule is NEVER transfer money via wire transfer to someone you don't know. Wire transfer is always used by crooks because there is no way you can get your money back. Never, ever, ever use wire transfer! Mate I'm also sorry you got ripped off and most top gallery always use wire transfer, when the amount is over ยฃ10k plus Not via e-mails they don't. Or at least they certainly shouldn't.
I'm really sorry to hear you got ripped off but why on earth did you use wire transfer? The golden rule is NEVER transfer money via wire transfer to someone you don't know. Wire transfer is always used by crooks because there is no way you can get your money back. Never, ever, ever use wire transfer! Mate I'm also sorry you got ripped off and most top gallery always use wire transfer, when the amount is over ยฃ10k plus Not via e-mails they don't. Or at least they certainly shouldn't.
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Need Advice - Victim of Fraud Via Arsty, by Happy Shopper on Feb 11, 2019 11:40:03 GMT 1, Can you actually pay through Artsy?
Surely Artsy's rep would be destroyed if it turns out gallery accounts can be hacked and no transaction with galleries can be trusted... bad news for them, and I hope they can sort it out... or your bank can, as it's fraud.
Can you actually pay through Artsy?
Surely Artsy's rep would be destroyed if it turns out gallery accounts can be hacked and no transaction with galleries can be trusted... bad news for them, and I hope they can sort it out... or your bank can, as it's fraud.
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diarmid
New Member
Posts โข 780
Likes โข 198
October 2017
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Need Advice - Victim of Fraud Via Arsty, by diarmid on Feb 11, 2019 11:47:45 GMT 1, Mate I'm also sorry you got ripped off and most top gallery always use wire transfer, when the amount is over ยฃ10k plus Not via e-mails they don't. Or at least they certainly shouldn't. Normal procedures is that the gallery would talk to you on the phone, send you an e-mail and invite you in for a coffee and lunch.
Mate I'm also sorry you got ripped off and most top gallery always use wire transfer, when the amount is over ยฃ10k plus Not via e-mails they don't. Or at least they certainly shouldn't. Normal procedures is that the gallery would talk to you on the phone, send you an e-mail and invite you in for a coffee and lunch.
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88rayse88
New Member
Posts โข 41
Likes โข 12
December 2017
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Need Advice - Victim of Fraud Via Arsty, by 88rayse88 on Feb 11, 2019 12:10:09 GMT 1, Hi, Very sorry to read this happened...You mentioned the deal was concluded via e-mail correspondence and then wire transfer. Since the scammer used the gallery address info I presume, you would first need to try and see if you can get more info on the scammer...Banks have a strict privacy policy which means that they won't give out personal data linked to an account easily. You will need to report the incident to the police and then observe the policy of your bank regarding giving out personal data linked to accounts), be in touch with the bank and make clear to them that you need the information in order to start the procedure of submitting a civil suit (after all you will need an address linked to the scammer in order to do so). Even then it's never a guarantee you will get it back. On a seperate note, would obviously at least report this to Artsy because their platform got hacked..see if they are willing to take responsibility on that...Hope this helps a little bit. Good luck!
Hi, Very sorry to read this happened...You mentioned the deal was concluded via e-mail correspondence and then wire transfer. Since the scammer used the gallery address info I presume, you would first need to try and see if you can get more info on the scammer...Banks have a strict privacy policy which means that they won't give out personal data linked to an account easily. You will need to report the incident to the police and then observe the policy of your bank regarding giving out personal data linked to accounts), be in touch with the bank and make clear to them that you need the information in order to start the procedure of submitting a civil suit (after all you will need an address linked to the scammer in order to do so). Even then it's never a guarantee you will get it back. On a seperate note, would obviously at least report this to Artsy because their platform got hacked..see if they are willing to take responsibility on that...Hope this helps a little bit. Good luck!
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robo
Junior Member
Posts โข 1,578
Likes โข 1,002
November 2006
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Need Advice - Victim of Fraud Via Arsty, by robo on Feb 11, 2019 13:18:32 GMT 1, Unfotunately Artsy were unlikely even hacked or anything to do with this. Anyone can send an email that looks like it is from any domain they like. It's been a flaw in the email system since it was invented. The route to follow this up is with the banks involved as soon as possible.
And for others reading this thread, always double confirm bank details via another medium: phone call to verified number, SMS from verified mobile, in person.
Unfotunately Artsy were unlikely even hacked or anything to do with this. Anyone can send an email that looks like it is from any domain they like. It's been a flaw in the email system since it was invented. The route to follow this up is with the banks involved as soon as possible.
And for others reading this thread, always double confirm bank details via another medium: phone call to verified number, SMS from verified mobile, in person.
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Need Advice - Victim of Fraud Via Arsty, by Happy Shopper on Feb 11, 2019 13:38:11 GMT 1, Unfotunately Artsy were unlikely even hacked or anything to do with this. Anyone can send an email that looks like it is from any domain they like. It's been a flaw in the email system since it was invented. The route to follow this up is with the banks involved as soon as possible. And for others reading this thread, always double confirm bank details via another medium: phone call to verified number, SMS from verified mobile, in person. If you enquire about a piece of art through artsy, and someone from that gallery replies by email through the artsy system (as I think happened), and it turns out the emails aren't actually from the gallery, then that sounds like the artsy system has been hacked.
Unfotunately Artsy were unlikely even hacked or anything to do with this. Anyone can send an email that looks like it is from any domain they like. It's been a flaw in the email system since it was invented. The route to follow this up is with the banks involved as soon as possible. And for others reading this thread, always double confirm bank details via another medium: phone call to verified number, SMS from verified mobile, in person. If you enquire about a piece of art through artsy, and someone from that gallery replies by email through the artsy system (as I think happened), and it turns out the emails aren't actually from the gallery, then that sounds like the artsy system has been hacked.
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irl1
Full Member
Posts โข 9,274
Likes โข 9,380
December 2017
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Need Advice - Victim of Fraud Via Arsty, by irl1 on Feb 11, 2019 13:50:07 GMT 1, Unfotunately Artsy were unlikely even hacked or anything to do with this. Anyone can send an email that looks like it is from any domain they like. It's been a flaw in the email system since it was invented. The route to follow this up is with the banks involved as soon as possible. And for others reading this thread, always double confirm bank details via another medium: phone call to verified number, SMS from verified mobile, in person. With the amount of flights its just as easy to fly out in the morning, meet face to face, do the deal and fly back.
The cost to ship expensive art is nearly the same as the tickets and you won't have the worry of being ripped off or damage.
Unfotunately Artsy were unlikely even hacked or anything to do with this. Anyone can send an email that looks like it is from any domain they like. It's been a flaw in the email system since it was invented. The route to follow this up is with the banks involved as soon as possible. And for others reading this thread, always double confirm bank details via another medium: phone call to verified number, SMS from verified mobile, in person. With the amount of flights its just as easy to fly out in the morning, meet face to face, do the deal and fly back. The cost to ship expensive art is nearly the same as the tickets and you won't have the worry of being ripped off or damage.
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robo
Junior Member
Posts โข 1,578
Likes โข 1,002
November 2006
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Need Advice - Victim of Fraud Via Arsty, by robo on Feb 11, 2019 13:54:30 GMT 1, Unfotunately Artsy were unlikely even hacked or anything to do with this. Anyone can send an email that looks like it is from any domain they like. It's been a flaw in the email system since it was invented. The route to follow this up is with the banks involved as soon as possible. And for others reading this thread, always double confirm bank details via another medium: phone call to verified number, SMS from verified mobile, in person. If you enquire about a piece of art through artsy, and someone from that gallery replies by email through the artsy system (as I think happened), and it turns out the emails aren't actually from the gallery, then that sounds like the artsy system has been hacked. That, or the purchaser's email account was hacked. Either way, best to double confirm.
Unfotunately Artsy were unlikely even hacked or anything to do with this. Anyone can send an email that looks like it is from any domain they like. It's been a flaw in the email system since it was invented. The route to follow this up is with the banks involved as soon as possible. And for others reading this thread, always double confirm bank details via another medium: phone call to verified number, SMS from verified mobile, in person. If you enquire about a piece of art through artsy, and someone from that gallery replies by email through the artsy system (as I think happened), and it turns out the emails aren't actually from the gallery, then that sounds like the artsy system has been hacked. That, or the purchaser's email account was hacked. Either way, best to double confirm.
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Need Advice - Victim of Fraud Via Arsty, by Happy Shopper on Feb 11, 2019 14:00:35 GMT 1, If you enquire about a piece of art through artsy, and someone from that gallery replies by email through the artsy system (as I think happened), and it turns out the emails aren't actually from the gallery, then that sounds like the artsy system has been hacked. That, or the purchaser's email account was hacked. Either way, best to double confirm. If the initial enquiry was sent through artsy it seems unlikely the purchaser's email could have been the fault.
Unless the hacker was just constantly monitoring a random email address, waiting for them to make a big purchase and intercept it... seems extremely unlikely!
If you enquire about a piece of art through artsy, and someone from that gallery replies by email through the artsy system (as I think happened), and it turns out the emails aren't actually from the gallery, then that sounds like the artsy system has been hacked. That, or the purchaser's email account was hacked. Either way, best to double confirm. If the initial enquiry was sent through artsy it seems unlikely the purchaser's email could have been the fault. Unless the hacker was just constantly monitoring a random email address, waiting for them to make a big purchase and intercept it... seems extremely unlikely!
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mojo
Junior Member
Posts โข 2,006
Likes โข 3,251
May 2014
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Need Advice - Victim of Fraud Via Arsty, by mojo on Feb 11, 2019 14:12:13 GMT 1, Good luck sorting this out. I'm currently being hacked, not your average send us bit coins as we have photos of you 'caressing' your body sent from randoms. The latest ones are actually sending me messages from my own account and have deleted all of my content (inbox/drafts/sent). I don't run a business from my private email account although can see how a hacker can very easily make it appear that I am sending out emails. Really dodgy and I really don't know how to fix it? At this rate I'm going to revert back to writing letters or using a typewriter! Really hope you get your money back.
Good luck sorting this out. I'm currently being hacked, not your average send us bit coins as we have photos of you 'caressing' your body sent from randoms. The latest ones are actually sending me messages from my own account and have deleted all of my content (inbox/drafts/sent). I don't run a business from my private email account although can see how a hacker can very easily make it appear that I am sending out emails. Really dodgy and I really don't know how to fix it? At this rate I'm going to revert back to writing letters or using a typewriter! Really hope you get your money back.
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Dive Jedi
Junior Member
Posts โข 6,158
Likes โข 9,380
October 2015
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Need Advice - Victim of Fraud Via Arsty, by Dive Jedi on Feb 11, 2019 14:21:24 GMT 1, Original post already deleted.
So much for appreciating help from forum members......
Original post already deleted.
So much for appreciating help from forum members......
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blerd
Junior Member
Posts โข 1,345
Likes โข 1,195
November 2016
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Need Advice - Victim of Fraud Via Arsty, by blerd on Feb 11, 2019 14:24:18 GMT 1, Sorry to hear this, but also confused. Wasn't the bank account in the name of the gallery? If not alarm bells should ring.
Sorry to hear this, but also confused. Wasn't the bank account in the name of the gallery? If not alarm bells should ring.
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GMA
Junior Member
Posts โข 1,962
Likes โข 2,994
October 2015
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Need Advice - Victim of Fraud Via Arsty, by GMA on Feb 11, 2019 14:31:36 GMT 1, Good luck sorting this out. I'm currently being hacked, not your average send us bit coins as we have photos of you 'caressing' your body sent from randoms. The latest ones are actually sending me messages from my own account and have deleted all of my content (inbox/drafts/sent). I don't run a business from my private email account although can see how a hacker can very easily make it appear that I am sending out emails. Really dodgy and I really don't know how to fix it? At this rate I'm going to revert back to writing letters or using a typewriter! Really hope you get your money back. It sounds like you still have access to the account? If so, then the first thing you need to do is change your password, once that's done, set up Two Step Verification on the account. If you're not familiar with what is it, do a quick search on google and it'll explain.
Two Step Verification is pretty decent, and tends to stop hackers in their tracks after the first attempt. It's an additional level of security. I think it's through Google Authenticator.
Another one you should be aware of is when someone contacts your phone network and goes through all of the security to then get a PAC code. Once they have the PAC code the scammer will transfer your mobile phone number to a PAYG sim. Your phone suddenly won't have network and you'll be wondering what's going on, meanwhile the scammer is using your phone to access your banking apps, email, social media all because they have your phone number. Ever made a bank transfer and its said "We'll text you the code to verify its you", nice and easy isn't it. Perfect for a scammer who now has your mobile number. I've asked EE to ask me for a code if anyone phones for my PAC code. A friend of mine had it done to them and lost a lot of money.
*Edit, And one more thing, when you think of a new password use three words. As an example "WetNewspaperBr0wn"
Good luck sorting this out. I'm currently being hacked, not your average send us bit coins as we have photos of you 'caressing' your body sent from randoms. The latest ones are actually sending me messages from my own account and have deleted all of my content (inbox/drafts/sent). I don't run a business from my private email account although can see how a hacker can very easily make it appear that I am sending out emails. Really dodgy and I really don't know how to fix it? At this rate I'm going to revert back to writing letters or using a typewriter! Really hope you get your money back. It sounds like you still have access to the account? If so, then the first thing you need to do is change your password, once that's done, set up Two Step Verification on the account. If you're not familiar with what is it, do a quick search on google and it'll explain. Two Step Verification is pretty decent, and tends to stop hackers in their tracks after the first attempt. It's an additional level of security. I think it's through Google Authenticator. Another one you should be aware of is when someone contacts your phone network and goes through all of the security to then get a PAC code. Once they have the PAC code the scammer will transfer your mobile phone number to a PAYG sim. Your phone suddenly won't have network and you'll be wondering what's going on, meanwhile the scammer is using your phone to access your banking apps, email, social media all because they have your phone number. Ever made a bank transfer and its said "We'll text you the code to verify its you", nice and easy isn't it. Perfect for a scammer who now has your mobile number. I've asked EE to ask me for a code if anyone phones for my PAC code. A friend of mine had it done to them and lost a lot of money. *Edit, And one more thing, when you think of a new password use three words. As an example "WetNewspaperBr0wn"
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mojo
Junior Member
Posts โข 2,006
Likes โข 3,251
May 2014
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Need Advice - Victim of Fraud Via Arsty, by mojo on Feb 11, 2019 14:48:57 GMT 1, Thanks very much for your help GMA great advice.
Thanks very much for your help GMA great advice.
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sptembergurl
New Member
Posts โข 61
Likes โข 17
March 2017
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Need Advice - Victim of Fraud Via Arsty, by sptembergurl on Feb 11, 2019 14:49:16 GMT 1, I do appreciate the help but my husband is mad that I shared this on here. He is so angry about this and asked me to have it pulled because he wants to get a lawyer. I may share more later. Letโs just say Artsy is being very quiet. We were duped by a person who obviously was a professional but the fact that he did it all via an Artsy account is the most concerning. That is why my husband trusted it. I would never deal with Artsy again given they are not properly secured. This guy seemed very knowledgeable on art. I read all of the emails, we were invoiced. Smooth job. I canโt believe this happened. And the fact that Artsy is ignoring us and the gallery who is trying to help is a total slap in the face. Btw my husband responded to an actual Artsy link with a piece that actually DOES exist at the gallery. They have it. We filed with the police btw.
I do appreciate the help but my husband is mad that I shared this on here. He is so angry about this and asked me to have it pulled because he wants to get a lawyer. I may share more later. Letโs just say Artsy is being very quiet. We were duped by a person who obviously was a professional but the fact that he did it all via an Artsy account is the most concerning. That is why my husband trusted it. I would never deal with Artsy again given they are not properly secured. This guy seemed very knowledgeable on art. I read all of the emails, we were invoiced. Smooth job. I canโt believe this happened. And the fact that Artsy is ignoring us and the gallery who is trying to help is a total slap in the face. Btw my husband responded to an actual Artsy link with a piece that actually DOES exist at the gallery. They have it. We filed with the police btw.
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walfredo
New Member
Posts โข 147
Likes โข 145
March 2017
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Need Advice - Victim of Fraud Via Arsty, by walfredo on Feb 11, 2019 14:50:27 GMT 1, i would think if the emails received from the gallery were associated with artsy or the gallery...the insurance company for that party should be responsible as they were the party that was hacked. i'm not saying a transaction without some face to face, skype, phone call...sharing of actual pictures of the piece would be a smart step...but its not the buyers responsibility if the proper channels were used, its the responsibility of the hacked party...or their insurance... i would have at least liked to see a photo of the piece from the gallery that wasnt a stock image...that should have solved it
i would think if the emails received from the gallery were associated with artsy or the gallery...the insurance company for that party should be responsible as they were the party that was hacked. i'm not saying a transaction without some face to face, skype, phone call...sharing of actual pictures of the piece would be a smart step...but its not the buyers responsibility if the proper channels were used, its the responsibility of the hacked party...or their insurance... i would have at least liked to see a photo of the piece from the gallery that wasnt a stock image...that should have solved it
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Need Advice - Victim of Fraud Via Arsty, by Happy Shopper on Feb 11, 2019 14:50:52 GMT 1, Sorry to hear this, but also confused. Wasn't the bank account in the name of the gallery? If not alarm bells should ring. Even if the beneficiary's name didn't match the account number and sort code (or the fraudster could have used a version of the real gallery's name), I bet the bank makes the transfer anyway.
Sorry to hear this, but also confused. Wasn't the bank account in the name of the gallery? If not alarm bells should ring. Even if the beneficiary's name didn't match the account number and sort code (or the fraudster could have used a version of the real gallery's name), I bet the bank makes the transfer anyway.
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blerd
Junior Member
Posts โข 1,345
Likes โข 1,195
November 2016
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Need Advice - Victim of Fraud Via Arsty, by blerd on Feb 11, 2019 14:52:42 GMT 1, Sorry to hear this, but also confused. Wasn't the bank account in the name of the gallery? If not alarm bells should ring. Even if the beneficiary's name didn't match the account number and sort code (or the fraudster could have used a version of the real gallery's name), I bet the bank makes the transfer anyway. Agreed, that's true. Makes Artsy look terrible tbh.
Sorry to hear this, but also confused. Wasn't the bank account in the name of the gallery? If not alarm bells should ring. Even if the beneficiary's name didn't match the account number and sort code (or the fraudster could have used a version of the real gallery's name), I bet the bank makes the transfer anyway. Agreed, that's true. Makes Artsy look terrible tbh.
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blerd
Junior Member
Posts โข 1,345
Likes โข 1,195
November 2016
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Need Advice - Victim of Fraud Via Arsty, by blerd on Feb 11, 2019 14:57:47 GMT 1, I do appreciate the help but my husband is mad that I shared this on here. He is so angry about this and asked me to have it pulled because he wants to get a lawyer. I may share more later. Letโs just say Artsy is being very quiet. We were duped by a person who obviously was a professional but the fact that he did it all via an Artsy account is the most concerning. That is why my husband trusted it. I would never deal with Artsy again given they are not properly secured. This guy seemed very knowledgeable on art. I read all of the emails, we were invoiced. Smooth job. I canโt believe this happened. And the fact that Artsy is ignoring us and the gallery who is trying to help is a total slap in the face. Btw my husband responded to an actual Artsy link with a piece that actually DOES exist at the gallery. They have it. We filed with the police btw. You need to make it public about Artsy! They should be pulling out all the stops to help you. Shocking!
I do appreciate the help but my husband is mad that I shared this on here. He is so angry about this and asked me to have it pulled because he wants to get a lawyer. I may share more later. Letโs just say Artsy is being very quiet. We were duped by a person who obviously was a professional but the fact that he did it all via an Artsy account is the most concerning. That is why my husband trusted it. I would never deal with Artsy again given they are not properly secured. This guy seemed very knowledgeable on art. I read all of the emails, we were invoiced. Smooth job. I canโt believe this happened. And the fact that Artsy is ignoring us and the gallery who is trying to help is a total slap in the face. Btw my husband responded to an actual Artsy link with a piece that actually DOES exist at the gallery. They have it. We filed with the police btw. You need to make it public about Artsy! They should be pulling out all the stops to help you. Shocking!
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sptembergurl
New Member
Posts โข 61
Likes โข 17
March 2017
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Need Advice - Victim of Fraud Via Arsty, by sptembergurl on Feb 11, 2019 14:59:15 GMT 1, I agree. Where is the best place to make this known publicly? The fact that they are ignoring us and the gallery who is trying to help us is extremely unprofessional.
I agree. Where is the best place to make this known publicly? The fact that they are ignoring us and the gallery who is trying to help us is extremely unprofessional.
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GMA
Junior Member
Posts โข 1,962
Likes โข 2,994
October 2015
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Need Advice - Victim of Fraud Via Arsty, by GMA on Feb 11, 2019 15:02:21 GMT 1, I do appreciate the help but my husband is mad that I shared this on here. He is so angry about this and asked me to have it pulled because he wants to get a lawyer. I may share more later. Letโs just say Artsy is being very quiet. We were duped by a person who obviously was a professional but the fact that he did it all via an Artsy account is the most concerning. That is why my husband trusted it. I would never deal with Artsy again given they are not properly secured. This guy seemed very knowledgeable on art. I read all of the emails, we were invoiced. Smooth job. I canโt believe this happened. And the fact that Artsy is ignoring us and the gallery who is trying to help is a total slap in the face. Btw my husband responded to an actual Artsy link with a piece that actually DOES exist at the gallery. They have it. We filed with the police btw. You need to make it public about Artsy! They should be pulling out all the stops to help you. Shocking! True, infact if I had ever used Artsy in the past, I'd be expecting an email from them highlighting the fact that someone has been sending emails on their behalf, scamming people.
I do appreciate the help but my husband is mad that I shared this on here. He is so angry about this and asked me to have it pulled because he wants to get a lawyer. I may share more later. Letโs just say Artsy is being very quiet. We were duped by a person who obviously was a professional but the fact that he did it all via an Artsy account is the most concerning. That is why my husband trusted it. I would never deal with Artsy again given they are not properly secured. This guy seemed very knowledgeable on art. I read all of the emails, we were invoiced. Smooth job. I canโt believe this happened. And the fact that Artsy is ignoring us and the gallery who is trying to help is a total slap in the face. Btw my husband responded to an actual Artsy link with a piece that actually DOES exist at the gallery. They have it. We filed with the police btw. You need to make it public about Artsy! They should be pulling out all the stops to help you. Shocking! True, infact if I had ever used Artsy in the past, I'd be expecting an email from them highlighting the fact that someone has been sending emails on their behalf, scamming people.
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blerd
Junior Member
Posts โข 1,345
Likes โข 1,195
November 2016
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Need Advice - Victim of Fraud Via Arsty, by blerd on Feb 11, 2019 15:05:58 GMT 1, I agree. Where is the best place to make this known publicly? The fact that they are ignoring us and the gallery who is trying to help us is extremely unprofessional. Here isn't a bad start, but as you say your husband isn't keen on going public. If me I'd be all over their Instagram. I have bought through Artsy in the past and this had knocked my confidence in them. They must realise that this is a massive flaw in their business model.
I agree. Where is the best place to make this known publicly? The fact that they are ignoring us and the gallery who is trying to help us is extremely unprofessional. Here isn't a bad start, but as you say your husband isn't keen on going public. If me I'd be all over their Instagram. I have bought through Artsy in the past and this had knocked my confidence in them. They must realise that this is a massive flaw in their business model.
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