[tezpellet]

now resembles an accordion rather than a print !

see pics...

drive.google.com/folderview?id=0B7Ibr3_4-ZqGbFpPNGZGRVJXZHM&usp=sharing

Gutted, fed ex are looking into it but Faile have insured it for $100 which of course was the price i paid.

Anyone had any dealings of this type of occurrence in the past ?

[teamzissou]

Try sending Faile an email with some of those pictures. Might be easier than getting Fedex to do anything.

I received a damaged print from Faile once and they were great about it. They asked me to destroy it and then they sent a replacement.

Good luck.

[floubi]

I also had a problem in the past. I ordered books and a vinyl and I never got the vinyl. I contacted them and Whitney solved the problem. I'm 100% sure they'll do something for you, don't worry:)

[Nick]

Echoing what others have said, im sure faile will post you another one out.

[laurentbaboo]

.....FAILED

[tezpellet]

thanks for al the info guys

on a brighter note fedex have been helpful so far, but ofcourse as the print was only insured for $100 it would be very hard im guessing to get one again at that cost

ill email the faile chaps and see, heres hoping !

many thanks

t

[tone]

I'm sure faile will help you out. It was an unnumbered edition they prolly have some laying around.

[tezpellet]

hi all

so them lovely Faile guys as you all said will be sending me another one !
great service !

thanks for all your help

[kel]

Nov 12, 2015 12:54:46 GMT 1 tezpellet said:

hi all

so them lovely Faile guys as you all said will be sending me another one !
great service !

thanks for all your help

Great to hear top people to deal with. When did they get back to you I only ask because I sent them an email over something and awaiting a reply. So wasn't sure if they were away.

[tezpellet]

Nov 12, 2015 13:18:02 GMT 1 kel said:

Nov 12, 2015 12:54:46 GMT 1 tezpellet said:

hi all

so them lovely Faile guys as you all said will be sending me another one !
great service !

thanks for all your help

Great to hear top people to deal with. When did they get back to you I only ask because I sent them an email over something and awaiting a reply. So wasn't sure if they were away.

sorry Kel been away, they replied the date of my OP, hopefully they have replied to you now !

[kel]

Nov 18, 2015 14:49:54 GMT 1 tezpellet said:

sorry Kel been away, they replied the date of my OP, hopefully they have replied to you now !

No worries mate hope your replacement has arrived

[bustart]

my last faile was also just insured on 100.- but i think cost was 500.- maybe they make it so ppls dont have to pay much import tax, witch was a bonus for me...

[11]

It is a way of keeping down import tax, but can be your undoing if damage is incurred as the insurer will use that price as the replacement value.

What wasn't mentioned in any of the above is that responsibility for damage and insurance is always with the person that arranged and paid for the service. Replacing goods that have been damaged in transit is typically the responsibility of the retailer, unless for some reason the buyer arranges their own courier.

[jac]

Yes i have had the same experience with this, its a risk as if some thing was to go wrong. Your essentially not insured.

[dwight]

No risk at all when you are buying direct....Faile insures for the lowest amount because they have extras on hand to exchange any that get damaged in transit.

[tezpellet]

so in the end they sent me a new one at no extra charge !

Faile rock !

so i have a slighly damaged one for sale if anyone is interested :-)