[iamzero]

They really are nice too. Good buy. Just a shame some gallery folk struggle to cope with the concept of descent packaging for artwork.

[james]

sorry to hear about the damage, hope you get it sorted without much fuss. happy to report mine arrived safe and sound. Also happy with the super fast delivery.

[DameHoracia]

It arrived.  Damaged. I'm not sure why any gallery, let alone one connected to a museum would send prints out in this manner. Straight away I could see it had been bent at the top end of the envelope,  it shouldn't have been sent like this.  I had two prints recently sent from the states that were flat packed, arrived perfect condition because of the hardboard used. But from Wales to here using cardboard, a jiffy bag and Royal Mail, would always be a problem.

I've asked for my money back via paypal. I don't want to risk them sending another one, packaging it the same way, and lets face it the chances are high on that happening. Someone needs to be retrained in packaging.  Good thing, the more damaged ones appear through this farce, the rarer the print will be in the long run.  No longer an edition of 250 that's for sure.

[JAlternatión]

Shame to hear about some getting damaged. Mine had the cardboard surroundung the print and then another 2 bits outside the jiffy bag which made it pretty solid, sounds like some only had the inner ones?

[Argiebaji]

You can listen to Richard Burton's / Dylan Thomas "under milk wood" on spotify .. HIGHLY recommended! Funny, 'rich' , layered and just like a peter blake collage!

[richmister]

Mine was also damaged.  It always amazes me that people do not think practically when packaging up artwork.  I asked politely for a replacement and i'm waiting for a reply.

[jettad]

Sorry to hear about all the damaged ones. Not giving much hope for mine coming to Seattle.

[Octopus UK]

Wow, looked like I dodged the bullet on this one. Mine is OK, a slight 5mm crease in one corner that I can live with.

[gilsteph]

I think they may have learnt their lesson...mine arrived perfectly today. Lovely print!

[DameHoracia]

Dec 2, 2013 23:20:51 GMT 1 gilsteph said:

I think they may have learnt their lesson...mine arrived perfectly today. Lovely print!

I doubt it had much to do with it, I wrote to them the moment there were two complaints on here re the packaging.  I was worried mine would turn up in a state too (which it did - so too late for mine).

I told them I was on an 'art forum' and that it didn't bode well for other prints sent out if the ones delivered were damaged, as it would surely be more than a couple having issues as the time went on.  I also told them to be aware that I was expecting my print on the Saturday and that they would be hearing from me regarding whether it arrived in good order or not. When my print arrived, of course they received a very snooty email of complaint regarding their packaging and lack of care as a museum dealing with art work blah blah blah.... A nonsense that they have to have it explained to them.

Today i received an email from the woman who is in charge of the shop and was told to send the print back and that I would get my refund on doing so. So that is what I will do.  I don't expect i will be ordering from them again.

[Rsyok]

It's just a museum shop so they are used to selling postcards and stuffed dragons. Plenty of galleries/artists damage things too its a learning curve.(you sound like mumsnet)

Peter Blake is appearing in Cardiff Wed for a lecture but its fully booked.

[DameHoracia]

Mumsnet? What is that supposed to be, an attempt at an insult or something. I don't use Mumsnet by the way, so I'll leave that to you. Learning curves on other people's money by a museum, yeah ok then. Sounds very sane.

I'm not allowed to expect proper packaging for 185 quid? Please.

I don't care if it was the sweet shop on grove ducky, I do expect prints purchased to be carefully packaged whether they're from a gallery or not.

Mum x

[iamzero]

Made a phone call about mine and was asked to send it back too for a replacement. The the museum could not have been more apologetic and have ordered a better packaging solution for future apparently... Let's hope my next one arrives better.

[mac]

Fingers crossed for mine. Last 3 prints I have received flat have all been damaged (though they are travelling to China) which is a shame, especially when you wait for 3/4 weeks for them to arrive. Last Peter Blake print (Ian Dury) arrived dogeared so reckon I am owed a pristine one this time round.

[sohohoho]

Sold out? It's been removed from the site.

[DameHoracia]

Probably so many damaged that they had to save the rest to resend.

[jettad]

Mine arrived in Seattle today damaged. 

[Briggs 74]

Got mine yesterday in mint condition

They seem to have sorted the packaging issue out

[telecine]

Mine arrived damaged this morning!

[richmister]

My replacement arrived this morning.  It was damaged worse than the first one and the packaging was still really poor.  Fed up now.

[Argiebaji]

Mine arrived today....and guess what...DAMAGED!!!

V V POOR!!

[jettad]

To those that got replacements, how long did it take the museum to respond to your initial emails about a damaged print?

[Octopus UK]

How many of the original 250 are OK I wonder? This may end up been an edition of 4.

[DameHoracia]

Dec 7, 2013 18:25:20 GMT 1 jettad said:

To those that got replacements, how long did it take the museum to respond to your initial emails about a damaged print?

I called her re my refund as I hadn't heard whether they received the print back and I also didn't trust choosing to have another sent. She kindly offered me a replacement saying that they had changed the packaging so it should arrived undamaged.  She (Sara) is really nice, so maybe best to call when it's open so she can tell you directly.  

It's a real shame, but I just couldn't chance a replacement and go round in circles.  Although she did say they changed the way it was being packaged.  

Ask for Sara in the shop, they'll put you through. 
National Museum Cardiff

Tel: [phone]

[bilbo]

Seems I got pretty lucky. Mine arrived undamaged, which was a total relief after seeing previous comments!

[Wenters]

Replacement print arrived today. DAMAGED. Fingers crossed for number 3.

[iamzero]

My replacement arrived today without damage. Result.

[Argiebaji]

Yes! They've cracked it! A lovely lovely print... A fantastic hand written quote by peter blake at the bottom... Worth the hassle... !

[Wenters]

Print 3 arrived today in perfect condition (it was in a box!!)

The quote isn't handwritten it's printed to look that way I think?!

[iamzero]

The quote is his handwriting but screened and hand numbered to the left and signed to the right.